Ben Nielsen's Skyline Automotive

Tony Abawi

★★★★★

a month ago

If I could give Skyline Automotive 10 stars, I would without hesitation. Hands down the best automotive service experience I’ve ever had. From the moment I walked in, the professionalism, honesty, and attention to detail were on another level. The team went above and beyond in every possible way. Clear communication, fair pricing, and work that was absolutely flawless. No upselling, no pressure, just genuine expertise and pride in their craft. You can tell they truly care about their customers and the quality of their work. My car came back running better than ever, and the entire process was smooth, efficient, and stress-free. This is the kind of shop you hope to find, but rarely do. If you’re looking for a trustworthy, top-tier automotive shop that delivers perfect results and amazing service every single step of the way, Skyline Automotive is it. I won’t take my car anywhere else. Highly, highly recommend paying them a visit for all of your automotive needs!

Zach D

★★★★★

a month ago

I really can’t say enough about how amazing Ben Nielsen and his entire team over at skyline have been to me and to my family. My Audi Q7 broke down last week and was inoperable for six days. Ben took my call and kept me calm and focused while we tried to figure out what exactly was going on with my suv. After a few minutes on the phone we thought it was best to have it towed to the nearest shop a few miles away (by the way, this was an evening/after hours call). Ben helped get me a tow and offered to send me a car to be driven home. I opted to walk down the street to a local restaurant to take advantage of my stranded situation (that’s an entirely different story). Back to my review. The next morning the Nielsen team helped me understand what was going on with my suv, the options available to me, and provided a detailed break down of the costs associated with the five years of neglect and work needed to be sone to my suv. The number was a big number but there is a cost associated with having skilled technicians on staff to do the work and do it right. I was ok with this and they were kind enough to work with me on the price. Through the entire process, Ben and his team kept me in the loop at all stages of the service, until my car suv was ready for pick up. I recommend anyone looking for a hard-working, honest team to service your car or SUV to look no further than Ben Nielsen at any of his locations. My wife and I often use one of their locations in Alexandria on Colvin street because it’s closer to home, but when my Audi broke down, skyline became the best option. There’s no financial incentive for me to give this review only the gratitude, gratefulness, and my overall desire to thank the team for what they did. Thank you Ben and the Skyline team.

TZ Snow

★★★★★

2 months ago

My first time here. I have to say, I'm really impressed. Their level of customer service, and honesty, is unmatched. I felt like they gave me honest recommendations without trying to make me feel like I had to have every possible repair and update done. They did great work, fair prices, and great communication. I will absolutely be coming back!

Matthew Elmasri

★☆☆☆☆

a month ago

Brought my car here in Dec 2025 after doing some diy work for inspection/alignment. Inspection looked good they said. I asked them to fix something easy (literally bend something that was rubbing)—they didn’t do it, I had to do it myself after I got my car back. Alignment specs were whacky but passable. Brought my car to another shop to get a custom alignment recently. Long story short there was a bunch of things they missed on inspection, and they didn’t do what I asked them to do. I’m not convinced they actually looked at/did anything.

jesus contreras

★★★★★

Edited a month ago

By far the best auto shop I’ve been to within the DMV. They kept me informed every step of the way with my vehicle and worked with me to make sure my truck got properly inspected. Mr. Cody Via was a phenomenal help during this process and was very knowledgeable on my current issue. He had all the answers and helped me as much as he could to make sure I was not leaving his shop with any more issues or questions. TALK ABOUT OUTSTANDING CUSTOMER SERVICE !!

Christopher Shelton

★★★★★

a month ago

Love this place. Great service, good prices, and Izaiah was amazing. Very helpful, friendly young man, who was able to provide quick service and answer all my questions. He definitely made the trip a lot easier. Kudos, 5stars, would highly recommend!

Alphonso

★★★★★

a month ago

Came in to get my tires rotated and Isaiah took great care of me. He was professional, helpful, and made the whole process smooth and stress free. I really appreciate his excellent customer service. I’ll definitely be returning, they’ve made a longtime customer out of me.

Argery Cooke

★★★★★

a month ago

I have been going to Ben Nielsen in Old Town Alexandria and more recently to the Skyline location. I must give kudos Isaiah his team for helping me with my convertible top, as well as making my car run like new. They have always been very attentive to me, no matter what the situation. They actually delivered my car to my home during the ice storm a few weeks ago.

Jackson Cook

★★★★★

3 months ago

I’ve been going to Skyline Automotive for years now for tire rotations and oil changes - they always provide a detailed report/inspection on my car and have never pushed or up-charged me. Now that my vehicle had passed 50k miles I knew that some more “involved” preventative maintenance and tires were probably due. I told them specifically I wanted to go through with any of the manufacturers recommendations for my mileage and they were very communicative in what needed done and why, and they wanted to be sure I gave approval and understood pricing before they did anything. With (5) new 35” boulders, and everything from spark plugs to power steering fluid on an itemized receipt, I think the pricing was fair (<$5k) especially for this level of care. They had it all done within 2-3 days and sent me a Lyft to pick me up! Skyline is a clean, tech-savvy, fairly priced, professional shop that I will continue to turn to for years to come.

Paul Marse

★★★★★

4 months ago

I brought my BMW to the shop for them to check my batteries. They informed me that one battery was dead and that they needed to replace it. The battery in question is approximately six months old. I did a little research and identified that my BMW might have a parasitic draw. When I spoke to the mechanics about this they were very accepting of my suggestion and said they would do some further testing. They did identify a draw and where it was coming from. Sadly, I had to pay for that item to be replaced, but now I expect my vehicle to run without any issues, with a new battery and a new water pump. The staff kept me up-to-date on everything, and I really appreciated their ability to get my vehicle back to me as soon as they could. Not to mention, they were able to provide me with a loaner, which definitely helped out on any rental fees. Recently, my girlfriend went on a trip and asked me to have her tires checked. I took her BMW to the shop and they identified a puncture and excessive treadwear. They changed the tires and got the vehicle back to her within one day. The shop and the staff are top-notch. If you want good work done, at a good price, and if you like that mechanics are open to listening to any suggestions you might have, and act on them, then this is the one stop automotive shop for you. On behalf of myself and my girlfriend, thank you Skyline Automotive.

Carlos Rosario

★★★★★

2 months ago

The people were great. Service was 2nd to none. Drove away feeling very good about the work done and the total bill. Just sbout everything they recommended from their diagnostic tests were items I wanted done before I got there or I had already scheduled with another shop. I was primarily looking to have my transmission fluid replaced on my 85k mazda. At once I felt at ease when I was told they may have to get special fluid. From my research I already knew that you can’t just put any generic fluid into my 2015 Mazda6’s transmission

Brayden Wireman

★★★★★

a month ago

Quick and efficient with getting my tires, spark plugs, and an oil change before a 17 hour road trip. Cody, was a great help with all my needs and finding me the best products for my truck. Highly recommend.

Megan Reed

★★★☆☆

a month ago

Overall I had a good experience at Ben Nielsens, but there were a few services they tried to charge me more than the dealership prices - about $500 more. I chose to go somewhere other than the dealership in hopes to get a better price, but ended up paying the same price as the dealership, only after I negotiated and asked for price matches. Next time, I’ll just go to the dealership first since they will know my car best and I’ll get the most accurate price without having to negotiate.

Thais Price

★★★★★

2 months ago

This was the best experience I had in a shop! These guys are next level of customer service! I brought my car for an oil change and I got a full report with pictures of all the things they looked at it and recommended what I should keep an eye on! They definitely made a loyal customer!

Steven Tom

★★★★☆

2 months ago

The team got everything I needed done, but I had some communication concerns. They're very friendly and have a great space for waiting on the repairs. tl;dr: I wasn't notified when they were finished with two of the requested services. I took my vehicle in for State inspection and 100K mile maintenance items around 8am and got started on the repair a few moments later. State inspector was not in for the day, so the car needed to be taken across the street for another location that had an inspector available. No problem at all for me, but may need to indicate this to folks when they called ahead asking to come in since the added time could rub folks the wrong way. Perhaps it is posted elsewhere but I wasn't aware. The conversation was that after they had finished the inspection we could continue talking about the 100k mile maintenance work. After waiting in the location for roughly and hour and a half since I spoke with the representative, I didn't receive any notification that the state inspection was done. I went up to ask about the car, noticing that it was out front again in a new parking spot, and they stated it was done. I'm worried that if I did not ask, it would never have been brought to my attention. Afterwards, around 10am, we discussed what 100k maintenance items I'd need done based on the maintenance history. List was fairly long and I needed the car by 4pm. Not being an expert at the repair I thought this would be enough time. After he assured me it'd be done by 4pm they paid for a Lyft to take me to my home to wait out the time. To just check in on the progress, I had called them at around 2pm to see what the status was and he quickly stated it was finished... I was surprised because again, I would have thought they would have reached out to me stating the repair had finished. I quickly took a Lyft back, paid for the maintenance, and was on my way out by 2:40pm or so. Introspectively, I probably should have directly stated that I would want a call or update as soon as they'd know when it would be finished as I've had this courtesy call with any other service place I've gone to for my car. For this reason I'm not marking them any less than 4-stars because ultimately the team did a good job in welcoming me and making sure the items were clearly stated prior to the work but I wish communication had been more clear. It's fair to have an expectation that the customer would be notified when the work was completed.

Bryce Daniels

★★★★☆

2 months ago

Came in for an oil change right before the big blizzard. CJ was 5/5 amazing. He was informed, took care of transportation for me while I waited, and corrected the techs’ oversight of not inflating the tires as had been requested. 4/5 overall instead of 5/5 overall because an oil change took 5 hours instead of the estimated 2, and even when I got the truck back not everything we discussed was completed. I will 100% be back again—I will just plan on service being an all-day event. -Bryce

Peter Dixon

★★★★★

4 months ago

Walked in, greeted immediately and after a quick diagnosis, Cody, who was knowledgeable and friendly, had me scheduled for a next day appointment. Was straightforward and honest when they discovered the issue was something less severe. Provided the exact cost and performed the service to my complete satisfaction. Did a thorough vehicle check and assessment and advised of future necessary service. Provided an online link to a detailed recap Very neat and clean facility with easy access.