About Business
Berglund Body Works is a leading Car Repair specialist serving the Roanoke, VA, Roanoke area. They provide a wide variety of solutions, including Auto body shop, and other Car Repair tasks. Boasting a solid 4.0/5 rating from 124 verified reviews, their reputation precedes them. As a locally-owned business in Roanoke, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Roanoke, VA.
Google Reviews
william holmes
★★★★★
4 months ago
The team did an excellent job on my car. Their service was both personable and professional, and I truly appreciate the attention to detail. I’ll gladly recommend this shop to anyone I know who needs vehicle repairs.
M Diane Steptoe
★
☆☆☆☆
4 months ago
I do not recommend this body shop to anyone!! My sons car was placed in their care for 45 days. The time wasn't the problem. The problems began when we went to pick up the car. and discovered two different sized tires were on the car!!! They had no clue how that happened. The locking mechanism on the door wasn't working, no dynamat insulation between the door frame, scratches on the window tint, repeat conflicts and issues between my son, the body shop and the insurance company, the sunroof still doesn't close properly. Car accidents happen, just do not take your vehicle here. You're likely to have more problems trying to leave than when you dropped it off!! The staff business cards read "repair specialist", I beg to differ.
Integrity Coatings
★★★★★
4 months ago
Berglund always does top notch work for me. This is the fourth time we have had to have paint work done to our vehicles and they’ve done a great job every time. When I got my truck back this time, it looked like they detailed my truck in addition to painting the bumper. Please go see them
A Inhoff
★★★★★
9 months ago
I just had the back door of my BMW I4 replaced, and I am pleased with the work. The turn around time was short, and the installation and paint-match are perfect. They even super-cleaned the inside of my car! I also liked the service. Derek was very personal.
Mosley Adams
★★
☆☆☆
a year ago
I had a terrible experience with this body shop after a $10,000 front-end deer repair. They had my car for three months with zero communication—never answering calls but constantly sending new adjustments to my insurance. Kevin, the service writer, was unprofessional and made me feel like I was a nuisance anytime I had concerns. The only way I could get updates was by physically showing up. When I finally got my car back, the horn didn’t work, and the headlight was cracked—how does that even happen? Called Kevin, and he admitted the headlight they installed was used but said they’d order a new one. I showed up the next day, and of course, no one had a clue why I was there—zero communication between employees. They eventually ordered the headlight and “checked” the horn, saying Kevin had to handle it. When he finally followed up, he acted clueless and then told me insurance wouldn’t cover fixing the horn—which they overlooked after three months! After pushing to speak with someone higher up, Terry seemed understanding and asked me to bring it back. After 45 minutes, they basically gave up and sent me home. I fixed it myself for $50. Only positives: the front desk girl was nice and the repair work itself wasn’t bad. But if you want basic communication, accountability, or a thorough job, avoid this place unless you’re ready for frustration.
Melissa
★★★★★
4 months ago
Excellent work on my vehicle for insurance repairs. Kept me updated via text with updates and completed the work when promised.
Shannon B
★★★★★
7 years ago
Very good work done here. Staff is courteous and knowledgeable. Staff interfaces with insurance/adjusters, so you don't have to sweat the details. Like with all Berglund locations, you will have a painless and professional experience. I just recently used these guys again and my experience was perhaps even better. I added a photo of the inside of the shop, you can just see how clean, organized and professional this space is...and that speaks volumes to me, as most body shops are scary-messy.
Melinda Mills
★★★★★
6 months ago
Very friendly staff and they did an awesome job on repairing our car in a timely fashion. They also detailed our car to perfection. Great job!♥️♥️
John McCormick
★★★★★
7 months ago
Had fender replaced they had it ready on Friday matched paint perfect didn't get door handle right took it back on Monday 30 minutes fixed no problem Derek was really nice
Don Lampe
★★★★★
5 months ago
Excellent service. Explained work needed at the beginning and kept me informed throughout. Easy to reach when I had questions.
Kurtis Moyer
★★★★★
7 months ago
Excellent communication from Kevin. He was incredibly professional and responsive through every step. I highly recommend this shop. The work completed on my truck was perfect. Thank you.
Samantha Johnson
★★★★★
a year ago
We took our van to Berglund Body Works Collision Center. Derek Chapman went over and behind to get the van done and in a fast manner. He kept in communication with us every step of the way, and the end results were amazing. If we need work again we will definitely come here again. Thank you for all the hardwork and our van looks fabulous!
Dom
★★
☆☆☆
a year ago
Andrew did a great job finding corrosion on my jeep to replace parts under the warranty he does deserve a 5 star. On the other side if you bring your jeep in for corrosion warranty work and they paint it you may get your vehicle back 2 different colors as I’ve seen others complain about. They replaced all 4 doors and the tail gate and it’s all a lighter grey than the rest of the jeep. Also the tailgate had the factory bed liner and when they switch it it wasn’t reapplied so now I have to get that done on top of getting the whole thing repainted or a wrap done because it is noticeable. Honestly if you find corrosion I’d probably leave it be if you don’t plan on keeping long because you will get it back in different colors.
Kelly Parry
★★★★★
a year ago
Very, very satisfied with the team and quality of work from the staff at Berglund Body Works. Their professionalism and turn around time is top notch and I would recommend this business to anyone needing assistance in vehicle repair. Thanks again!
Diana bocock
★★★★★
a year ago
I expected it to take longer to fix my vehicle.Because I was told there was not enough technicians. When they got my vehicle in there kevin was wonderful He kept me informed of everything that was being done with my vehicle And when it was being done and then even let me know When my vehicle would be ready and it was on time. Kevin explained everything That was done with my vehicle showed me what it was And returned my vehicle clean and in great shape.I will Use this shop again and will definitely tell them to ask for kevin.
Ken Abade
★★
☆☆☆
a year ago
My experience was bad... Good workmanship but poor customer relations. It started by the the Bodyworks technician not returning his calls to fix for me an appointment/After i repeatedly call back seeking an appointment, then Receptionist finally fixes an appointment for me on a date that the technician later disowns but blames it on me and condescendingly so, shouting as he walked out on me and left me there standing hopelessly in his office instead of fixing the confusion with their receptionist and or owning up to their mistake. He adamantly refused to. Another week passes before they take in my car. He tells me 1week but the car takes 5weeks and no updates about progress at all. All this while the tech avoided me completely and I never saw him again as he would just give instructions to the receptionist even on the day I picked my car, I never saw him_nothing_he just handed over the key to the receptionist who just told me "the car is out there somewhere at the parking". I must have been such an inconvenience to their business. Unless this attitude and mistreatment was just all about me, I'll give them a D+ in customer relations.
scottie Holland
★★★★★
2 years ago
Service was great. Toby kept me informed through the whole process. My father had passed around the time the vehicle was done and I asked him if they could hold the vehicle a few more days while I dealt with funeral arrangements and he did. When I got there and picked it up it was nice and clean and he went over everything they did. I really appreciate it and would recommend this place to anyone and I will do business with them again in the future.
Rachel Marie
★★★★★
4 years ago
Amazing customer service, amazing body work and paint job. I couldn’t be happier with the outcome. Will be a customer here for life now.
Timberly Robertson
★★★★★
5 months ago
Friendly, knowledgeable, easy to make appointment, communicated through process and work is top notch.
Linda Steger
★★★★★
a year ago
Great experience this week. Our car went in on Monday & we picked it up today (Friday). Friendly staff and a very welcoming facility. I feel like I have a new car! Thanks to all….
