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About Business
For professional Car Repair care in Roanoke, VA, Roanoke, look no further than Jiffy Lube. Their team excels at delivering top-tier results for Oil change service, Auto parts store, Brake shop and related Car Repair needs. Their customer-centric approach has earned them a 4.0/5 rating based on 421 pieces of feedback. They have become an integral part of the Roanoke, VA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Roanoke, Jiffy Lube is ready to assist with your next project or repair.
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Google Reviews
Cheryl Likens
★★★★★ I received excellent service today. All of the employees were very friendly and helpful, especially Hunter R. I had purchased air filters from Amazon to install myself. He saw them on my seat and offered to install them for me! It took them 3 minutes and it would have taken me much longer! So very kind! Thanks so much Jiffy Lube, that was above and beyond and really appreciated! I will see you for my next oil change.
Sharde Grinder
★★☆☆☆ Customer service can be way better. Employees will see you at the counter or waiting in your car and they will not greet you in a timely manner. Waited at the counter for 15 minutes once while the employees walked around and talked to each other and did not greet me to let me know they would help me when available. Another time, waited in my car for 20 minutes before they acknowledged me. Went down the street to another business and they greeted customers right away. Customer service needs to be improved.
Tracy Huffman
★★★★☆ I have a high mileage older car that's been well taken care of. I requested a standard oil change and I had an online coupon for $10 off the original price. The oil change went fine and fast and I was happy with the service. The employees were friendly, informative, and helpful. I paid my bill without looking at my receipt (my bad) and left. When I finally looked at my bill I was shocked. It was $52 + change. No $10 discount and I was charged for a "special" oil filter I didn't request. I called the regional manager listed on my receipt and explained what happened and he was very helpful and polite. He told me to go back to the store, talk to the manager and get a partial refund. I went back and they were all very helpful and apologetic and understanding. Overall I was very pleased with the service I received and will continue to take my car there.
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