Best Auto Repair

Shannon Purchase

★★★★★

6 years ago

I feel really lucky to have found Best Auto. My daughter was having engine problems with her Jeep, and I asked around for recommendations. The guy at the auto parts store suggested Best, and I'm glad I listened. Eduardo got the Jeep in quickly, and and assessed the problem. He got the Jeep up and running, and though engine work is expensive, his price was very fair (I called around for a few opinions, and no one quoted me a lower price). I've had a few unrelated issues come up since, and Eduardo always goes above and beyond, at a fair price. He's good about telling me if something is safe to wait on, or if it really needs to be repaired immediately. I plan to take my other car there for a tune up when it's due, because the guys at Best are all great, and have proven trustworthy.

Joby Martin

★★★★★

3 years ago

Honest and decent, I'll go back for sure. Quick service too. My catalytic converter was stolen. They fixed it the same day, but my truck still sounded bad so I took it back and asked them to have another look. The guy was very pleasant to deal with, they has a 2nd look and reinstalled the CC at no charge -- honest, decent, and competent.

Aaron P. Harris

★☆☆☆☆

2 years ago

TO BE HONEST IF I CAN GIVE THEM LESS THAN A STAR I WOULD!!! When I arrived to my appointment, everything seemed to be in order, I was even allowed to stay in my car which I love the most. My Chevy equinox had cap fittings over the lug nuts which started to strip a little bit not enough to wear it was in manageable cuz I did myself with home tools. After about a good 7 to 12 minutes of them banging on tool to get around my look note which was still a testimony tire at the time he shows the lug nut cap and asked if he was able to do away with it in order to get the job done I agreed, as I'm driving off of the lot I realize my limit is now out of order call them immediately and ask if they could fix it for me or send me to a shop where they can pay for it. they strung me along over the course of the new year weekend this year and then on the 4th day of me calling he reluctantly declined to even know what I was speaking about and I spoke to the same mechanic the entire 4 days I was calling and tried to say that I was the one that messed up my alignment!! IF YOU CHERISH YOUR VEHICLE I REPEAT DO NOT DO NOT BRING YOUR VEHICLE TO THIS PLACE THEY ARE HORRIBLE WITH BUSINESS AND COMMUNICATIONING

Lenny Prins

★★★★★

4 years ago

Great prices, great work, and the most attentive customer service anywhere. Eduardo and crew have kept me on the road for almost ten years and it's no exaggeration to say they're a godsend. Eduardo has always taken the time to listen to my concerns and will always explain what's needed, what he's going to be ordering/replacing and why. Also very important to me is that when i do have concerns, he will tell me when they're just baseless worries, that i'm in good shape and have no need for repairs instead of taking advantage of my anxiety. I trust him. Great shop, great crew, great neighbors. Thanks guys!!

Zac Jensen

★★★★★

3 years ago

I can’t say enough good things about Best Auto. Alejandro, Eduardo and the rest of the crew did a careful analysis of my old (but beloved) SUV, patiently explained what was going on in clear terms, and worked tirelessly to find a solution. It is so difficult to find an honest repair shop with fair prices, and Best Auto Repair is a that rare example of an honest business that does their job very well, and recognizes that a happy customer will keep coming back. I am certainly one of them, and I have now recommended Best Auto to multiple friends and family. They are now my go-go repair shop for all of my vehicle needs in Portland, and I can’t recommend Best Auto Repair enough.

Chelsea Cole

★★★★★

4 years ago

TLDR: Jorge and everyone else at Best Auto were awesome and did my repairs at a very reasonable price. I scheduled an appointment with Best Auto to repair a power window and my air conditioning. The morning I went to take my car in, I turned my car on to discover my catalytic converter had been stolen, leaving with them with a lot more work than I'd scheduled my car for! They did the original repairs and worked with my insurance company to get the catalytic converter and related damage taken care of. My insurance company was slow, but they were fast. The cost of all this work was incredibly reasonable and I will definitely be using them again!

Evan Pearce

★☆☆☆☆

4 years ago

Had a terrible experience here. Eduardo installed an expensive part without my permission. He apologized for this and said “it’s good business to move the process along. I needed to save time so I installed without your permission.. sorry. So sorry.” He had also emptied my engine oil to push an oil change. He stole a fuse out of my car which started multiple electrical problems. He kept my car for 4 days with almost no communication and zero phone calls. He tried to double the labor of the part being replaced and did the job 2 days prior to me calling for the diagnostic! After I got my car out of his shop with more issues then when I started, I took it to another shop who fixed it in less than 2 hours. They found the missing fuse and gave me a free one because it had been obviously stolen. They gave me the synthetic oil my car runs on for a discounted price. Eduardo didn’t realize I stay up on my oil changes. I don’t have an oil leak. So when he showed me my oil was literally gone, I knew immediately he’d emptied it for more money. Then embarrassed and in a hurry he put regular oil in my car to further damage the situation. This shop seems nice and I see some nice reviews but honestly this is a dangerous place. You never know where they cut corners, the parts they break on purpose and whether you’ll get your car back in 4 days or 3 weeks. I hate accusing people because I try to give the benefit of the doubt almost to a fault but I have to write this review on principle for others to know what’s really going on. Eduardo and his mechanics are not honest and do not communicate. I ended up spending $200 extra to fix the issues they caused. I’ll let you decide whether you want them to work on your car but my advice is to stay away. Far away.

Zach Price

★★★★★

2 years ago

Alejandro is awesome! He was able to get me in and out within a few hours on the same day. I was quoted more than two times the price for the same job to fix broken studs. Best auto repair was able to save me $300-$400.

Rose

★★★★★

a year ago

My car is a bit of a mess. It's got leaks. It started vibrating randomly while it was on a few days ago. Just always something every new year. These guys are so kind and took it in last minute for me. I was barely out for 2 days and can pick it up tomorrow. I appreciate their patience with me. Not to mention the fact that another mechanic would have taken advantage of my lack of knowledge and asked for more (which has happened many times with other mechanics). I'll give these guys my business as long as I'm in Portland.

A

★☆☆☆☆

5 months ago

Prejudice & judgmental. Couldn't even ask a car related question without the staff getting hostile and aggressive about me being in there while saying "excuse me" to ask the question.

Spencer Hawkes

★★★★★

2 years ago

I’ve taken my Honda element to Best Auto a few times this year and I’ve appreciated the level of communication and transparency with price and service. Recently my family and I got in the Element to start a road trip and discovered the battery was dead and wouldn’t jump. I called Best at 5:30pm and Eduardo went out of his way to pick up a battery after closing the shop, brought it by our place and installed it. He really saved our trip and was generous and kind. Exceptional service.

Brown Brown

★★★★★

6 months ago

I had car issues this morning on the freeway drove to the nearest auto repair shop which is the BEST AUTO REPAIR and they work like magic even if they are busy they still took time to see what was wrong which it was my serpentine belt .I didn’t panic or worry about being jerked around or over priced they are fair and does a AWESOME JOB THEY ARE MY NEW MECHANICS THAT I CAN TRUST and I’m back on the road within 2hrs.❤️

Tina

★☆☆☆☆

3 weeks ago

They don't give out quotes. Do the work and call and tell me the price. I won't be coming back here.

Donte Savage

★★★★★

11 months ago

They did an amazing job on my 2012 Volkswagen Passat SEL Premium. They don't even make these cars anymore. Plus I re built my whole engine I spent about 10k all together with parts and labor. This car sound brand new, plus every three months I go get a checkup and my car. There mechanics are A1. If you need you old school car fixed and any other car fixed, this is the place to go. I spent a lot of money with them so I know. They will take there time and make sure everything is A1.✌🏿 Go get your motor done old school lovers.

Ron Thomatteo

★★★★★

4 months ago

These guys are amazing! I've visited them three times for problems with two different cars, and they've resolved every issue. They've even helped me identify minor problems without needing to diagnose the car. They're honest and very responsible. If you have the chance to ask for their help, please do! Eduardo maintained good communication with me and gave me constant updates. 100/10! 🔥🙌🏻

Obie Poasa

★★★★★

4 months ago

I've been taking my vehicles to Eduardo & Best Auto repair for years. I can always trust them to do great work, quickly, efficiently, and without them trying to sneak in extra costs recommending things you don't need, or any of that BS you'll get with a lot of other shops. And they do it all for a fair price. very much recommend!

jorge acajabon

★★★★★

a month ago

Mr. Eduardo, the owner of the shop, repaired the transmission in my truck. He's a very trustworthy person; I've known him since the beginning. He did a great job on my work truck, and it's running perfectly. I'm very happy with the work he did, and I feel very confident in him. I like the work he does, and I would recommend him to anyone who needs any kind of repair on their vehicle. You can go to him with confidence because that's how I felt—very confident, which is what you're looking for, right? And he does good work.