Best Service & Repair

Amber Green

★★★★★

8 months ago

This is the best experience I’ve had with a mechanic. He was straight to the point.. no BS (which is rare to find these days) As a woman it was the best feeling ever to be taken seriously & to be talked to with honesty. They took in my car in same day, which thank god because I got a new job & needed it immediately!! They got it fixed quicker than expected & the price seemed reasonable. Overall an easy experience. I will 100% be making this my go to car spot from now on. Thanks again!

Megan Tsai

★★★★★

7 months ago

They really lives up to their name🙌🏼 They fixed my 2011 Mini Cooper at a very reasonable price, were clear and upfront about costs, and even came in cheaper than other shops I checked. If you have a European car that needs work, I highly recommend them!

Ca Paul

★★★★★

10 months ago

I absolutely love these guys! I've used them for years but felt compelled to leave a review since my last experience was so exceptional. My 20-yr old car had an issue that was difficult to diagnose. They stuck with it until they figured it out AND kept it longer to make sure it was resolved. I really appreciate their dedication and integrity. It's wonderful to find mechanics you can really trust that charge reasonable prices. Can't recommend them enough!

Emil J

★★★★★

7 months ago

I've been bringing my CLA 250 (2014) here since 2018, and the service has consistently been excellent. Illona and the team have always been honest, knowledgeable, and reliable—qualities that are hard to find in the auto service world. They genuinely care about their customers and never push unnecessary work, which has earned my full trust over the years. I've usually corresponded with Illona directly, though I noticed she hasn’t been as involved lately and wasn’t in the office during my last visit in September 2024. Hoping all is well with her! Regardless, the team continues to deliver great service, and I still highly recommend this shop for anyone looking for trustworthy, high-quality car care.

Gus Chan

★★★★★

9 years ago

My 2008 BMW broke down on the weekend around Northgate with engine overheat warning. I was looking for nearby auto shops while waiting for the tow truck and decided to go with Best Service and Repair based on the great reviews, which I am really glad I made the right decision. I dropped by first thing in the morning and delighted to find out from the woman owner that diagnosis is free. They worked on the car the same day and kept great communication on each step with detail cost breakdown. They took it out for multiple test drive and make sure all codes were clear properly, and also contacted the dealer to find out additional information over the recalls that has been done on the car. Thank you Ilona and the mechanics there. I will definitely be back for services here in the future, along with my other European car to this hidden gem!

Salvia Hunden

★★★★★

9 months ago

my car's timing belt had gotten destroyed and needed replacement after 170K miles, i took it to another mechanic and was quoted up in the $2K range, took it here instead and got it completely fixed for several hundred less, even discovered an issue with the camshaft that had also gotten damaged from the belt, got that replaced as well. a few days later, there were still issues, so i took it back, and got it fixed up again on a walk-in notice, new fuel injectors and labor, all for free. these guys are very good and kind and helped me so much when others told me my car was totaled. thank you!

Patrick Beringer

★★★★★

a year ago

Outstanding. I've been coming here for years and brought several cars to them, one of which had an electrical issue the dealer couldn't figure out but the guys at Best Service solved the problem right away. I tend to keep my cars for a while and this is where I go to keep them running like new. The pricing is fair and I trust them completely. I'm so thankful I found this place.

Samuel Harrison

★★★★★

a year ago

Highly recommend. I was able to bring my Audi in and have it finished by day’s end. Ended up paying even less than the original quote, which demonstrates the integrity of the shop. They went above and beyond, changed my oil and replaced my fob batteries free of charge. You will not regret choosing this place.

David “DJ” Cole

★★★★★

10 months ago

had a coolant leak, they fixed it in less than 24 hours. great fair prices, cool people and overall happy with the end product. will definitely be coming back if i have any other issues.

Logan Faber

★★★★★

a year ago

Came in for some work in the morning. Unlike the last shop I went to, these guys were honest with what they could do and told me they had to take a look first. These guys got my car out same day and even removed a really pesky bolt! Fair pricing. Taught me about what was going on with each issue they encountered. I’ll be back! Thanks again.

Paul Nguyen

★★★★★

Edited a year ago

I’ve gone back to Adam for years for maintenance & repair on my C250. Reliable & honest expert opinions. His quote is fair & labor cost is reasonable. His turnaround time is remarkable - I usually get the car back on the same day. Thanks Adam!

Andrei H

★★★★★

2 years ago

This shop offered the best price for timing chain service on bmw N26 engine. In addition to changing the timing chain they also changed high pressure fuel pump and did valve cover replacement with gaskets. The final repair cost was the same as the estimate they gave after diagnostics, they charged no extra money. After the repair the car runs great. Highly recommend these guys, they can do proper complex repairs for very reasonable prices.

Stephanie Monaghan

★★★★★

2 years ago

Our ML350 needed a major repair that turned out not to be straightforward. Best had given us an estimate, but it was high enough that we sought a second opinion. Got the same estimate and diagnosis from another shop. We chose to go with Best. The repair took a while due to confusion with which parts (manufacturing year had split suppliers). Even though it took much more work, they honored their original estimate. They even fixed a couple other small items for free. We will take our car there again in the future.

Jannan

★★★★★

2 years ago

very pleased with the repair beginning to end. I was given an accurate fair bid, service was done as promised and on time. Quality of work seems very good by the little driving I’ve done so far. Highly recommend. (Mini cooper clutch replacement)

Paul Petersen

★★★★★

3 years ago

There's a good reason they have such high ratings. The Check Engine light on my 15-year old Mercedes came on. I phoned a couple of Mercedes "specialist" garages in Lake City who would only look at the car two weeks out. I called Best Service and Illona asked me to come in that afternoon. They ran the diagnostic, showed me the results, and I got the car fixed the next day (new spark plugs). The whole crew come across as transparent and trustworthy.

Xan Ele

★★★★★

6 years ago

A charming and quaint-sized shop off Aurora Avenue.Great customer service, clean area, and the office manager was very kind. They gave me a reasonable price to check and fix my VW without including a diagnosis fee on my vehicle (based on my particular situation). They gave me advice on vehicle maintenance and what to expect and I really appreciated it. I felt a genuine care of service better than most larger shops I've experienced. Will definitely return in the future.

T

★★★★★

3 years ago

Amazing garage for European cars. Reasonable pricing and trustworthy. After being a repeat customer for 2-3 years, I had a transmission issue they could not fix and diagnose specifically and were nice enough to not charge me and refer me to the VW dealership and a contact they had there. Really great service.