Big O Tires

helene salanoa

★★★★★

2 weeks ago

Awesome service! The concerns I had were addressed and taken care of. Thank you!

Jenni Maurer

★★★★★

4 months ago

Big o kept me very well informed about my services with my vehicle, and recommended what to do next, even searched for the right size tires i have but just a little off and I was very impressed!!!!

Logan Penhollow

★★☆☆☆

7 months ago

I like to give a business more than one chance before I post a review. Even if it is a good review or bad. 1st chance was when they replaced my water pump on my truck. The top hose for the radiator had a wear spot and I was going to replace it, but since the water pump went out and they were going to drain the system I figured they could do it. I asked them to do this and to use the brand new hose I bought in which I left on the driver seat, they said sure thing. I got my truck back and the hose was seating in the passenger seat. (The water pump they installed was done correctly) 2nd chance my daughter got 4 new tires from them they threw all the old tires in the car and still charged her for disposal, I did take them back and told them to dispose of them. 3rd and last chance I had some power lose I asked if they could check it out. They told me I needed a whole new motor. ( $90 diagnostic fee) took it to get a second opinion the cause of power lose was due to low oil (from an oil leak) which caused the vvt solenoids to act up. Fixed the oil leak, changed oil. The tuck has been fine since with no check engine lights. Use this information as you will maybe your experience has been different but this was mine.

Chase Wengreen

★☆☆☆☆

4 months ago

I took my truck in to have a TPMS sensor replaced and was told I should replace all four since the others would soon fail. Even though it was expensive, I agreed because it made sense. Later, when another sensor light came on, I brought it back under their parts warranty, only to be told they had only replaced two the first time and I’d have to pay again for the other two. That makes no sense, and the employee even admitted it must’ve been a miscommunication. I was told all four would be replaced, and I paid, believing that’s what was done. Now they’re asking me to pay double for something I already thought I took care of. Terrible communication and poor customer service. Feels like they’ll nickel and dime you wherever they can.

Sam Gibson

★☆☆☆☆

7 months ago

I have had a lot of good experiences with Big O in past years, but in recent months it has gone a different way. I went in for a simple brake pad replacement and they insisted the entire back brake system needed to be replaced. They did the work, but I had to go back to the shop twice to "take another look" because the brakes were not releasing and stopping the truck MID-DRIVE. The final time I took it back they told me I would need to get a repair done that would cost me over a thousand dollars. I got spooked and took it to a mechanic in the family. He said that there was no internal issue and that they were just impatient with a very simple (but finicky) solution. Big O has been great for simple things like oil changes, but be careful taking their advice for bigger issues.

Michael Distaso

★★☆☆☆

3 months ago

Bought my 2022 Ford F350 platinum from Truck Ranch Logan , Utah . April 2024 . Truck was serviced here. Took the the truck in to get oil changed and the oil plug was so tight almost stripped the threads getting it out . My mechanic said it was a tough one. Read the same thing in a previous review. Now I’m going to check the lug nuts.

Let it Snow

★★★★★

3 months ago

Driving down Logan canyon we punctured a tire - and pulled in to Big O. They fixed our tire in 15 min and didn’t charge for the repair! Alex was the best! WOW.

libbie locke

★★★★★

4 months ago

Seriously the best shop, they’re quick and have always been fair in my experiences with them, given I’ve only gone in there for routine maintenance stuff. Super helpful crew in there that’s also always way respectful and kind too(:

Patty Bigelow

★★★★★

4 months ago

Ryan and Alex always give us the best experience. Customer service is top notch and plays a role in making this our Company’s go to Tire Company! I would highly recommend this location!

Bennett Cooper

★★★★★

5 months ago

I had a great experience here. Got brand new tires and the valve stem went bad a few days later. I brought the tire in and they fixed it immediately with no cost to me. If you need tires this is the place to go and their warranty is cheap and very worth it. Plus they do free flat repair without the warranty. Can’t beat it in cache valley.

Jeremy W.

★★★★★

5 months ago

We had a busy Saturday and called big o to the rescue when I woke up with a screw in my tire and a completely flat tire. When we arrived for the tire replacement it was just 1 hour before our planned USU basketball game and figured we would miss some of the first half. We had our car back in a half hour and arrived at the game just in time to hear the National anthem. Thank you for taking care of us Big O Logan Utah!

Honest Reviews

★★★★★

2 months ago

Super helpful. Every time I go there they help me as quickly as they can and they are always very honest and up front about cost and time to expect. I never go anywhere else for my car needs.

Carlos Santos

★★★★★

5 months ago

Got pretty nice tires for my old SUV. They were at a decent price and the service was provided promptly. The car feels nice when driven and ao far I haven't had any issues with the new tires. I'll keep posting how they feel and perform as the time passes.

Breanna Stewart

★☆☆☆☆

10 months ago

I went to this location a few weeks ago get my rear left tire checked because I thought there was a hole in it. They had it for not even 20 minutes, came out and told me the tire cap was just loose and filled it with air. I found that a little weird since I was the last one who filled that tire and I remember screwing the cap on all the way, but took their word for it. They didn’t even charge me and sent me on my way. My tire light came back on while I was on the freeway yesterday and my tire blew out, almost killing myself and several other drivers. I would have much rather seen them take more than 20 minutes to properly check my tires, and I would have been more than happy to pay for an actual tire repair. It was an extremely stressful and costly experience for me, and it has also put me out of work for a few days because I had to leave my car in the shop to fix my alignment and replace all of my tires. Please please please for the sake of your own safety take your car somewhere else, get it properly repaired. I could have lost my life because someone here was lazy.

Ashtyn Urry

★☆☆☆☆

5 months ago

This place doesn’t even deserve one star. I came in a few weeks back to ask about a mirror being replaced, the worker told me that if I bought the part and brought it in, it would be no charge to replace it. On that promise, I came back in with the mirror and asked them to replace it. They said they’d be happy to do that, but that it would cost $60. I tried to be understanding, and said I’d pay the labor. I asked about a brake check as well, they said they’d do that no problem. Well, I’ve been here for two hours. They haven’t touched my mirror. They broke the lug nut key trying to get my tires off for the brake check, and they want to charge me for new lug nuts and to drill out the remaining ones since the key is broken. I’m deeply disappointed with how I’ve been treated today. It was obvious misogyny toward me as a young woman, the worker even told me he’d be happy to explain to my husband who might understand the situation better. It’s disgusting. If you have car problems, YouTube and your own two hands is a better bet than the crooked people here.

Grant Panus

★☆☆☆☆

5 months ago

First off, the good: This Big O Tires has excellent service and a fast turnaround. At my hometown Big O you have to book days in advance. More to do with the population density in California vs Logan but I digress. You can go into this Big O any day of the week and within 1.5 hours, or just a walk around the block, get your oil changed and tires rotated. 5/5 when walking out of this store. The bad: 8k miles later I'm ready for an oil change and this time I plan on doing it myself. I have access to a car lift so a buddy and I get the car up into the air and for the next 10 minutes, try and break the oil plug loose, starting with a ratchet and eventually getting the plug out with a 2 ft long breaker bar. Absolutely unacceptable. With a torque rating of 31 ft-lbs it took at least 100 ft-lbs to get the plug off. Cannot believe the thing wasn't stripped. The same exact thing went for each lug nut on each tire when those are specced to 89 ft-lbs. In a pinch out in the wild, there was no way I would've been able to get the tires off without a breaker bar. Big O Tires' greatness with customer service is heavily dragged down by the care they put into your vehicle. Big O Tires is now being referred to by me as Big Zero and if I could put zero stars into this google review, that's what they'd get.

Nathan Bernhard

★☆☆☆☆

a month ago

Now to start off this isn't a big deal. I took my car in to get a flat fixed and instead of taking the tire off and putting on a patch on the inside, they just put a tire plug in it. Now to get to the "not a big deal" I have crome valve steam caps (to make the look a little nicer / cleaner) aging nit a big deal but they replaced with their bulk generic black plastic cap.