Big O Tires

james thomas

★☆☆☆☆

3 months ago

I should have read these reviews before going to Queen Creek big O. For oil change all they care about is selling tires ! They preach safety but when asked about what they DIDN'T NOTIFY ME ON SAFETY that they couldn't answer. And any other work issues that is not in their codes !! Say no more but stay away !

Nely R

★☆☆☆☆

3 weeks ago

THE WORST EXPERIENCE IN THE HISTORY OF PURCHASING TIRES FOR MY RANGE ROVER!!! I GOT REFERRED TO THEM BY SOMEONE CLOSE TO ME AND I WILL NEVER COME HERE. I HAD AN APPOINTMENT FOR MY CAR AT 9:30AM. THEY CALL ME AT 10:50 TO TELL ME THAT MY CAR PARTS WILL BE ARRIVING IN ABOUT 30 MINUTES SO MY CAR WILL BE PULLED IN AND SHOULD BE DONE SOON. 11:50 ROLLS BY 12:50 DOES AS WELL SO I DECIDED TO CALL AND CHECK THE STATUS OF MY CAR AND GUESS WHAT THE CAR PARTS STILL DID NOY ARRIVE. THE EMPLOYEE ON THE PHONE IS SAYING THE PARTS ARE 2 MINUTES AWAY AND THEY WERE NOT. I WAS ON THE PHONE FOR 2 MINUTES WITH HIM. ITS NOW 1PM AND THEYRE SAYING MY PARTS ARRIVED AND THERE WAS A DELAY IN DELIVERY. I CANCELED MY BRAKES AND ROTORS ALL TOGETHER AND I DONT EVER WANT TO COME HERE AGAIN.

James Ronzoni

★★★★☆

3 months ago

Had an excellent experience with all the guys at this location. They worked with me and I felt like I can trust them and bring further business to this location with my two cars and one truck.

dan nustad

★★★★★

2 months ago

Had a blowout on a trailer thought I needed a new rim. They told me they could fix the existing rim free of charge and it was a great price for four new tires all taken care of very quickly.

Laura Hamm

★★★★★

Edited 5 months ago

I needed new tires right away after one of my tires blew out on my way home from work. I also got some new parts that fixed the problem I was having. I got a military discount as well as a senior discount. They did a fantastic job and I am very happy with their service. I had to take it in the next day for a power steering issue, and they fixed that for free when they found that a hose had come loose.

Shelby Lepacek

★☆☆☆☆

5 months ago

Invoice number: 004242-237628. Had a full service coupon for my 2017 Dodge Journey. Would put 0 stars if I could. First of all Tire rotation was NOT completed, excuse given: attendant Patrick thought tires were not rotatable, no tread measurements, no measurements on wearbuds; which were not showing yet, no documents on what inspections were done even though a 20 point inspection was promised, no fluids checked. Due to all of these observations, no call was made to me in advance of any work going forward, even though I had requested that when checking in. When I questioned service writer, he said it's their policy not to indicate what levels were, what the 20 point inspection had found, it's their policy not to write it down or verbally tell the customer. I've never had this happen anywhere in my time of 50 years of having services done on my vehicles, I personally feel that this was very unprofessional, very secretive about what they had found with the vehicle, and I would at least like some compensation back for the 65 dollar charge for a simple oil change which obviously NO inspections were done. I will NOT be going back to this company, knowing this is the third time that I've been taken advantage of there, with promises from this particular facility on my last overcharge for shocks being installed on my 2009 Dodge Ram that it would never happen again and they apologized, now it's happened again, I will definitely let people know in the neighborhood to be wary of at least this particular Big O tire.

Kristin Naylor

★☆☆☆☆

5 months ago

Walked in Friday afternoon for an oil change. They said they wouldn’t be able to finish before closing, but if I brought it back Saturday they would. Brought it in Saturday, they said same thing. The guy working said I should make an appointment so I could for sure have it done. I made an appointment for today for two cars. I come in at appointment time and they tell me they don’t have oil. I planned my day around this appointment. The guy working today didn’t even offer as much as a sorry. Just, “We don’t have oil.” Terrible customer service. I won’t be back.

Julia Rosa

★★★★☆

Edited 4 years ago

No such thing as a free lunch or oil change. I got a "free" oil change in June. I used this location for the 1St time. I started seeing oil in my drive way which originally looked like water. That is why it took me so long to know it was an issue. At first the liquid looked clear and got darker as more came out. The person who did the change never put the cap back on. I went to Lee's Auto who wrote up a paper to confirm this. So today I got my engine cleaned for 129.00 which the store itself refused to pay. I have a receipt I would happily provide. My free oil change was originally $6.00 at the shop plus $129. I had to clean it. The oil went everywhere. I had no option other than to get the engine steam cleaned. It was a mess inside. I was told corporate would call back after 3 days. Well they did not so I called today. I was told that was because they did not have the year make and model of my vehicle which I gave on the 1st call. Now it will be another 3 days for a call back. They could have called me or even emailed me to ask me that. So that response is a joke! ++++UPDATE- The new service manager was in and agreed to pay $129 which is what I paid for the engine steam cleaning. I appreciate that the location did make good. Unfortunately the corporate office promised a call back and after 5 calls waiting the 3 or more days in between I never did receive a call back from them.

Rocky Guy

★☆☆☆☆

5 months ago

10/10/2025 Went in for a rotation and balance and was told a lug nut was stuck and would cost $150 to replace. I asked that it be marked so I could replace it myself and they reluctantly did so. I checked the marked lug when I got home, not stuck nor were any others. Brought the vehicle back, the same staff was behind the counter and no questions asked the rotation and balance were taken care of. When I got home the second time 3 out of 4 center caps on my wheels were on just enough that they made it home but for sure I would have lost them had I been on the freeway. I have been going to this store for years and have had great service so I assume it is a current staff thing. I know there was not ever a problem with a stuck lug and now I am wondering if I was a victim of retaliation since I didn't pay the $150. 2 possible scenarios, the current store staff is top to bottom incompetent or they are running a scam, either way bad business.

Louis Kruse

★★★★★

2 months ago

William and the technicians installed a new set of tires and did a few much needed repairs. I have bought tires at this Queen Creek location three times. Great!

Ahmed Siddiqui

★☆☆☆☆

2 months ago

I should have looked at the reviews. Came in for an alignment, was told need to change control arms to get the alignment done, total was $1.2k. Right after leaving my engine light pops on. Before coming into the shop there were no lights, no error codes, that's how on top of maintenance I was and now there is a P0441 error. After work that was done here I encountered more problems and more reasons to pay them out of fear. I highly recommend just avoiding this shop. There was nothing they could do to help me. They just said that in order to figure out what's wrong I can pay an inspection fee and then after I know the fix they can price it up towards the fix. For a car that had regular maintenance done, one shop can ruin it. Go anywhere else, they will nickle and dime you by causing issues and getting you to fix it with them.

Jose Q

★☆☆☆☆

a month ago

They damaged front end of my car pulling into bay. Couldn't switch tire because they didn't have proper key for BMW wheels. Waste of time, money, and not to mention some of the employees were rude. Never going back.

Ben Sussman

★☆☆☆☆

4 months ago

Oh boy this place is an absolute joke. Scheduled a routine maintenace for an oil change because there was an ad for a cheap oil change. How they do business here is completely unethical. First off my tires were purchased less than a year ago, after the complemantary inspection they insisted on over $1000 dollars of services for my $20 oil change including new tires. They also stated my headlight was out which was a $200 dollar charge on their quote with labor. I scuffed it off and stated I knew the lights worked. I was told the lights only worked with the highbeams on, that was a blatant lie i checked right after the oil change was performed and sure enough both were completely functional. Their selling point "You dont want to get a ticket do you?" In addition I was told the Coolant is leaking and to flush it out and refill another $200. They recommended new tires as the tread was worn out after less than 8 months and 10,000 miles of use as they stated the tread was less than a 3, also a blatant lie which was confirmed by Discount Tires. I let them know I wasn't the only driver using the car and they said well the other driver clearly has locked the breaks and messed these tires up. They refused a tire rotation due to their assesment. The manager stepped in and clearly loves the sound of his own voice after hearing him speak terribly to multiple customers on the phone while waiting. I was also told their was an oil leak that needed repair, not true. This place runs business worse than the show "Tires". Which is exactly the premise of the show. How this business has over a 4 star review is beyond me, maybe the ownership and management have changed since the posituve reviews. DO NOT BUSINESS HERE. A BUNCH OF FRAUDS WORK HERE. I will never return to a Big O Tires after seeing how they do business here. Literally go anywhere but this location. This place seriously needs to be investigated and a report to the BBB is on its way.

Brighten M

★★★★★

3 months ago

Great experience. Great oil change deal. And then the staff continued to discount things for me. Ultimately got full synthetic oil change+ oi, cabin, engine filters replaced and a stripped lug nut removed and replaced for just $80. Fantastic service and great price. Couldn’t be more pleased.

Jeremy Bridges

★☆☆☆☆

3 months ago

🚨 DON’T TAKE YOUR VEHICLE HERE!! Took my truck in for an oil change, mind you I knew the truck had an oil leak that I informed them about. Left the truck there, hour or so later the guy calls me back and informs me that there was a crack in my oil cooler and that the service would cost me $1600. I get off the phone to think a bit, called back to get more info. A different guy informed me that they’d need to keep the truck a couple of days due to the fact that it was a Sunday and they’d have to order the part, and that THEY WOULD NOT START ANYTHING UNTIL THE PART ARRIVED. Again I get off the phone, my wife and I start searching other options knowing I had time to find better and go get the truck. When I call back to inform them that I’d be picking the truck up, the first guy I spoke with tells me that they’re already started service to the vehicle, I ask to speak with the other guy the that told me it wouldn’t happen for a couple days then he goes on to tell me that they’re already started the part was already there and they just “went on a started the service” … no one called to inform me of anything. I tell him to stop any further deconstructing of my vehicle, put it back together and I’d be there to get it within the hour and I’m having someone else do the repairs, he hangs up on me. He calls back 5 mins later asking about the price I’d be paying the company doing the repairs, said he could “price match or beat it”. Nope, I went and got my vehicle. Everything done there is sketchy! They are not to be trusted!

Denise Quinn

★★★★★

3 months ago

Ricky and William are great at Big O 7385 S Power Rd , Queen Creek 85142 We highly recommend this store. They have great knowledge and will get the job done fast. I do drive further for their service and it is worth it. My son brings his truck here too and agrees they are great! TY to the whole team! Best regards, Mrs Quinn

Jackie Truelove

★★★★★

a month ago

Great place. I am the person who goes to the dealership and gets ripped off. I took my son's truck here to get checked out before I drove it across country. They were very honest, helpful, and most of all very kind. Prices were very fair and cheaper then I usually pay at a dealership. Since they were great the 1st time I took my car for tires and an alignment. Price was great, service was great, and still very kind. I will go back for other services that my car needs in the future.