Big O Tires

David Solito

★☆☆☆☆

2 months ago

I made an appointment, got confirmation for the appointment, showed up ten minutes early and was told that they could not help me. Staff was rude and dismissive. I'll find another tire store.

Steven Bowne

★☆☆☆☆

a month ago

This business had unqualified technicians perform services that caused significant damage to the vehicle and refused to take responsibility. Beware of this particular business.

D

★★★★★

9 months ago

I’ve been to every Big O in Sonoma County, and this one is hands down the best. The mechanics here are competent and thorough—I’ve never had a single issue after bringing my car in. But what really sets this place apart is Erik. The man is incredibly generous. I watched him help an elderly woman in her 80s who came in with repeated car troubles, and he didn’t even charge her. He was patient, kind, and truly went above and beyond. Chris has also been more than fair with me over the years, and I trust him completely. If you’re looking for honesty, skill, and genuine care, this is the Big O to go to.

Robin Bowen

★☆☆☆☆

6 months ago

Tried a bait and switch by telling my 21-year-old daughter that they had to replace all four tires instead of the one flat one, costing about seven times more than the original quote. I had to have the car towed twice, causing a lot of distress and difficulty on the day of my partner's funeral. Condescending, rude, and dishonest.

Henok Tewolde

★★★★★

a year ago

Outstanding Service—Fast, Reliable, and Reasonably Priced! This is my second time visiting this shop for a nail in my tire, and I have to say, their service is consistently top notch. The first time they not only did an amazing job removing the nail, but they also went above and beyond by replacing my tail light without me even asking! Over the weekend I found myself in the same situation with another nail in my tire, and once again they exceeded my expectations. Words can’t fully capture how fast, efficient, and reasonably priced their service is. If you’re looking for a place that truly cares about their customers and delivers quality work, this is the spot to go. Highly recommend!

Nicole Rocha

★★★★★

a month ago

I have been going here for years and it’s always a pleasure! Always professional and friendly!

Amanda Sanchez

★☆☆☆☆

6 months ago

MANAGER PUTS CASH IN HIS WALLET. Made the mistake of going back after a questionable experience the last time. Previous visit I went in for an oil change, they also replaced the lights over my rear license plate, since I was paying cash Eric, the manger, said he’d give me a “deal.” He took the payment and put it directly in his wallet in front of me and said he was taking his kids to Disneyland that weekend. Went in today for pricing for brakes and when my husband called to talk to the manger, Eric again, he was just asking more in depth questions, Eric got all huffy and threw my keys at me and told me to get out. So not a great experience, don’t recommend.

Keith Wilson

★☆☆☆☆

4 months ago

They waited until I got to my prescheduled appointment to inform me that they didn't have enough staff to do it... a courtesy phone call would have been nice... who checks their email on the way to an appointment to see if it's been canceled.... NOBODY!!! EXTERMELY RUDE clerks at the front counter on top of their ineptness!!!

Terry Hall

★★★★★

3 months ago

Big O Tires provided great customer service, gave a great price, and caught issues from prior services which resulted in new tires from the dealership I purchased my car from.

Adrienne

★★★★★

Edited 6 months ago

We made an appointment easily online and they started right away on my car even though they were super busy. Very friendly and knowledgeable staff. I also paid way less then I thought I would for 4 tires. Will definitely be coming back to the Santa Rosa 4th street BigO

jonseiller productions

★★★★★

6 months ago

While Eric was the only one working the front desk because of co-worker being in the hospital, he carried himself well. He helped me initiate a refund from Groupon because they no longer accept them and then informed me of how much the service I needed was going to cost with a coupon they offered. It came in lower than what the Groupon was going to cost me. He handled himself very well while balancing multiple customers and phone calls. Hey Eric- Stay Awesome!!

Amanda Hooper

★☆☆☆☆

6 years ago

BE CAUTIOUS!!! I don't like giving bad reviews b/c everyone has a bad day but taking my car there for an oil change resulted in a 4 month long headache which was never rectified correctly. The short version of the story: I took my car in for an oil change and was told it would take a couple hours. I received an email saying my car was done 15 min after walking out the door (should have been a red flag but I didn't think about it). All seemed great until 500 miles down i5 (including going over the Grapevine) my oil light comes on and I smell burning. You guessed it, the oil cap was left off. As was the wiper fluid cap, so not only was there oil all over every exterior inch of my car but it was in the wiper fluid and had completely saturated my hood insulator. When I called and spoke to the Manager, Jason, he was very apologetic and promised to make it right. They'd clean the engine spotless and make sure everything was in working order. I took my car back to Big O (after buying 3.5 quarts of oil to refill what was spewed out, driveway cleaner to clean all the oil that had dripped all over, and a major car wash) and left it with Jason. Once again the job was "finished" very quickly. Once again the job was not done. The spotless clean that was promised was a quick wipe with a rag. Calling and bringing my poor car in once again, the assistant manager, Blake, was unapologetic, rude, and even left the facility in the middle of "assisting" me. Hands down the worst customer service I'd ever received, especially in Sonoma County. After the technicians said it needed professional cleaning and the insulator needed to be replaced, Jason (the manager) promised to reimburse me for the cost. After a 4 month long headache, multiple phone calls and trips back into the shop, I received a check from Big O for the incorrect amount (they had copies of the receipts and a total in writing). At which point I gave up trying to hold this business accountable. Save yourself and pay a little more somewhere else.

Steve Buddy

★☆☆☆☆

4 months ago

Haha! This location is a JOKE!! Called to inquire about cost of an oil change and the guy said it was by appointment only and that they are a tire shop, not a vehicle repair shop! Well, in my 20 years of experience with Big O, never heard anyone say that before! They were pretty rude about it, too! They just lost me as a customer for anything due to that comment! I'll look elsewhere since they don't seem to want my business! Goodluck!!

Mario

★★★★★

5 months ago

I drove around all morning on Tuesday looking for a place with affordable tires. I walked in to this place and met Eric, I told him I need 4 new tires and I didn't want to break the bank. He gave me several options and they were all still cheaper than the 5 other competitors I had visited before coming in. I told him I didn't want to get the high grade and that I just wanted good not the best. At the end his deal was to good to walk away from and he got the job done that same day. I will be coming back to this place.

Leslie J

★☆☆☆☆

2 months ago

Very unpleasant and rude. After spending 1700 on four new tires and a misunderstanding about the type of tires ordered for M&S or Mountain. Eric did not want to resolve anything. He told me I was entitled and to wait outside for my husband. Very condescending. I would take your business elsewhere. I value a high level of customer service and they really missed the mark.

Adam Smith

★☆☆☆☆

3 weeks ago

This may have been the worst car repair experience of my life. I had my car towed here to fix a simple flat tire caused by a puncture. The next day, they called and told me that all four tires needed to be replaced due to excessive tread wear because the car is AWD. The problem? My car is RWD — and he tried to tell me this twice. To make matters worse, my car has less than 6,000 total miles on the original tires. He also claimed it is "company policy" to replace all four tires. What??? I would strongly recommend steering clear of this place. I would give zero stars if I could.

Perez Arsel

★★★★★

2 months ago

I can’t say enough good things about the Big O Tires in Santa Rosa! After a frustrating experience at the Ukiah location that tried to upsell me on unnecessary work, I came back to my go-to spot in Santa Rosa. Eric and David there were absolute lifesavers. They were honest, straightforward, and let me know that my car was perfectly fine and didn’t need any of the extra work the other place claimed. I really appreciate their integrity and awesome customer service. These guys truly deserve all five stars! I will continue to come down to Santa Rosa when I need these guys because they’re just that good. AP