Firestone Complete Auto Care

Harry

★★★★★

8 months ago

KC did a great job fixing my car. She was clear about what needed to be done and finished the work quickly. I appreciate that she didn’t try to add unnecessary repairs or parts like some other shops do, and she explained everything honestly. It’s hard to find a mechanic you can trust, and I feel confident going back to her in the future. Thank you for taking care of my car.

lance south

★★★★★

a year ago

Michael Hults the service manager went out of his way above and beyond to help me with my vehicle . I needed a special oil on a fire department vehicle I had purchased and they got me in that day. They were extremely busy, yet communicated with me even as the phones are ringing and people were coming in and out dropping off and picking up their cars . I have to really hand it to Michael, that's why I am repeat customer going both to the Coddingtown Santa Rosa and Santa Rosa Avenue location . I tell my friends that I go to Firestone as I buy and sell vehicles and need to need frequent oil changes. Also the service check and diagnostic is very comforting, as it's easy to miss regular maintenance items your vehicle ,its included. Wow, that's hard to beat . I love this place. Sincerely, Lance South Santa Rosa ,California

Kathy Samphan

★★★★★

a month ago

mike the service manager and Mark the associate sales person was awesome they did great helping me out thank you for everything

Rodger Doncaster

★★★★★

4 months ago

Took my car in with the break problem and they completed the work on the same day for a very reasonable price. There were no surprises, no additions, and good communication over the phone

Derek Sanchez

★★★★★

11 months ago

I have utilized Firestone a lot through my car ownership and was a little reluctanct after reading some of the reviews here. I can say the time for repairs surely were there but they were also very busy at work. I have no problem with waiting on repair times as they managed my expectations from the very begining and were right on point with my wait time estimate. As I sat in the waiting room I was able to experience several customer interactions and they managed very well the full workload. Several calling for repairs and they again managed expectations very well while getting people taken care of between scheduled appointment times. I apprecaite the harmony the crew all seemed to have with one another and they all genuinely seemed happy to be working there. It was truly a no B.S. visit for me. they sold me exactly what I wanted without pressure to upsell while also relaying advantages to more higher pricer tires. I can truly appreciate an honest sale and very transparent process in the work completed. This will be my go to place for work. If they are this busy and have wait times, it's because they are trusted by a lot of people, imo... thanks to the staff for a wonderful experience. And a special call out to Michael who went the extra mile to discuss options for me.

Koa Carter

★★★★★

6 months ago

Extremely nice people there, super good customer service and very quick, I had to get a wheel alignment and it took them a little under an hr to get it done and it was perfect. Definitely will be going back

Espadalegend

★☆☆☆☆

9 months ago

Took my car in for an alignment, I stood by and chatted with their team chillin and I watched these guys attempt to fix my camber by taking pry bars and jamming it into my camber plates scarring and damaging it when I barely had my new coilovers for a day. Absolutely ZERO respect for my car and after driving around on my new alignment the camber on my car and other things is and feels completely off.

maize pratt

★★★★★

6 months ago

i had an appt and when i got there they said it was going to take hours because they were very backed up. at first i was very frustrated as i drove a long way and was unexpected but they fit me in quickly and it was only an hour. not sure if i was happy because i was expecting it to be longer and then it was short or it was actually a good experience. anyways they were nice and professional.

Andrew Harrison

★★★★★

a year ago

Excellent service and fast work! I came for an inspection and I was in and out fast with a great price. All the employees are super nice also! Highly recommend!

Larry B

★★★★★

6 months ago

Went in for an alignment. Appointment was easy to make. The staff was friendly. The technician did a great job. My car handles better than ever! Thanks.

Brittany Schmitt

★★★★★

7 months ago

I felt that Tony was upfront, honest, and helpful. He got me in timely, since I needed my car ready for an upcoming road trip and my time was limited. The customer service and communication was fantastic. I'm very grateful and appreciative to the team at the Santa Rosa Firestone.

Draven Sloat

★★★★★

Edited 6 months ago

Took my Cobalt in after I broke the radiator to have it replaced. Was done at a reasonable price and in a timely manner.

David Yong

★★★★★

a month ago

Love coming here just because of Tony’s customer service! Always friendly anyways willing to help me and give me the best advice and suggestions for my cars! 5 ⭐️ customer service!!! Thanks Tony! Always Always get the lifetime alignment!!!!

Jenn Mazza-Neal

★★☆☆☆

3 months ago

Called and got quote information, I checked the website before hand and saw that there were 27 tires available, so I called and got a quote. When I was attempting to make appointment I found out the tires actually weren’t in the store and that I needed to make an appointment, so I scheduled one for a couple days later at 3 PM. I showed up five minutes early, yet my car was still sitting outside untouched after 4:30. It’s now after 5:30, and I’m still in the lobby with my vehicle not finished. Although I was able to use a coupon, the experience was extremely frustrating. I had to leave work early, losing pay and ended up waiting on going on over 2½ hours. The lack of communication and the long delay made this visit very inconvenient. Didn’t need to leave work early to sit here for well over an hour and a half before my vehicle was pulled into a bay. Better communication would have been appreciated so I could have just made it another day and not sit here like this.

Graham Norris

★★★★★

5 months ago

Came in late Sunday to replace a flat after just missing the cutoff time at Les Shwab. Michael was really kind and helpful. Had us taken care of quickly just before closing. Really appreciated his help. Nice, clean waiting area and restrooms.

Daisy Garcia

★☆☆☆☆

4 months ago

I came in about 15 to 20 minutes before closing with a flat tire. It was already dark outside, around 5:40 to 5:45, and I was three hours away from my destination. I completely understand that businesses close at a certain time and that employees want to go home, but my experience here was disappointing. I walked in hoping someone could help repair my flat tire. I had to look around because no one came to the office for a while, and when an older gentleman finally spoke to me, he told me that unfortunately no one could help. He even made it a point to say they could not even add air to my tire because they had turned it off. He did give me a recommendation for Santa Rosa Tire and Wheel, which I genuinely appreciate, because they ended up taking wonderful care of me. They stayed open for almost an hour waiting for me to arrive, even though there was no one else in the shop. Their kindness made all the difference. What disappointed me at Firestone was the lack of empathy. I was visibly stressed in the dark parking lot trying to figure out what to do, since I’ve never had a tire completely pop on me before. Despite seeing me, a young girl all alone, outside, the man simply shut the doors and did not ask if I was okay or if there was any other way he could assist. Thankfully, the tow truck driver rushed me to the shop that chose to stay open for me, and I was able to get back on the road safely. I do not leave one star reviews lightly. In fact, I’ve never left one before. I’m not from the area, but based on this experience, I do not plan on returning to this location or any other Firestone. I hope my experience encourages better customer care moving forward. A little bit of kindness and empathy could have made a huge difference, but no worries because Santa Rosa Tire and Wheel and Yarbrough Towing provided me with just enough. Because of those two companies I am now able to safely resume my 3 hour drive home to my parents for Thanksgiving.

jennifer sanchez

★★★★★

6 months ago

My tire pressure light came on. I was very worried about it. My husband talked to Tony. He said to stop by on my lunch hour. I did and he didn't waste anytime. Checked my tires put air in . Made an appointment to fix my tire. My tire light went off.He was just really nice and willing to help me. Real personable guy. I recommend trying them. They do good quality and fair work. It didn't cost me a dime. Tony spent his time helping me he could have charged for his time but he didn't. You don't see that these days.