About Business
Manly Hyundai Service is a highly-reputable Car Repair service provider based in Santa Rosa, CA. Manly Hyundai Service covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto tune up service, Battery store. With over 569 reviews and an average rating of 4.7/5, Manly Hyundai Service is a trusted name in the industry. Their presence in Santa Rosa, CA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
king brenda
★
☆☆☆☆
a year ago
The reason why I’m leaving a review is for someone to learn from my horrible experience and maybe think twice about coming. I needed an engine replacement because my Hyundai sonata engine seized. It took 1 month in line to be diagnosed and they told me there was 50 engines that needed repair before mine. It would take 6 months or longer. I did not want to wait and Jennifer told me to pick my car up. I had it towed to my house and the engine was taken apart and all the screws were in a pile under the hood.
James BZ
★★★★★
2 months ago
Every ask for Ihab amazing man. Excellent service and good manners. Also the service team was great.
Family Family
★★★★★
a year ago
First of all the service, both customer and auto, is excellent. The service advisors really care about the customer and value their vehicle as well. They strive to take care of the customer and all of the employees work in unison in this regard.
Yash Gupta
★
☆☆☆☆
8 months ago
Typically I’ve had a positive experience here, but this time I had taken my car in to get an issue diagnosed. The issue was diagnosed and I was told that the parts have been ordered and once all the parts are in, I can come in to get the issue fixed (and was advised to not drive anywhere far/on the freeway much) to be safe as they couldn’t be sure how risky the issue was. The next week, I was informed that the parts were in so I scheduled for the same week due to the safety risk of driving in the meantime. But when I went in, after spending all morning and afternoon, I was told that there were more parts needed that were required that they assumed were in already. As a result, no work was done on my car and I was told that I would need to come in yet again. I am extremely disappointed as they did not even make sure that all the parts were in before contacting me to come in so I had to go all the way and take time off work to go. Not to mention they warned me about driving with the issue so they knew it’s a safety hazard, and still acted carelessly and now I need to drive the car in that condition for even longer while I wait for the new parts to come in.
Jaimi Parsons
★★★★★
a year ago
Went in for "warranty" work. Sadly it was 4 months past the warranty. But we were able to get it done the same day and out within the 4 hour window. Turned out to be $100 less than quoted. And Jennifer the service rep, gave me two energy drinks for the 2 hour rude home. The driver service to and from a location for the day is very helpful. And, they washed my car when they were done! Perfect touch.
Lisa Smith
★★★★★
a year ago
Second visit due to the recall campaigns was much better. (First visit they had my car all day and never performed the software upgrades due to lack of proper parts.) This time I called ahead of my scheduled appointment to confirm they had the required parts and the next day the job was completed within 5 hours. Great service!
Alice Todd
★★★★★
a year ago
I was very impressed by the customer service offered to me as well as to all customers in the service and sales departments. I witnessed Javon handle a difficult interaction with a customer ahead of me in Service with quiet grace. He then helped me as a first time user of the service department feel comfortable and confident about care of our new car.
Leslie Loopstra
★★★★★
a year ago
My car needed service for a recall and error messages. I received excellent care from Manly and especially Laura Stout. Laura listened to my concerns, she was courteous and efficient. The work was done in a timely manner and I feel confident about going back to Manly if I need to.
Nancy Meredith
★★★★★
a year ago
I don’t usually write reviews because it a big bother to me frankly BUT I needed to say how pleased I was with the service of my car recently at Manly Hyundai. Special mention to Jennifer who goes beyond anything I’ve experienced in recent years in terms of her genial, professional and extremely personal service. It was almost worth it to have troubles with my car. I feel my car was well cared for and feel confident that I got excellent service.
Marc Roberge
★★★★★
a year ago
They told me ahead of time to plan on leaving the car all day. So not a surprise it was 9:30A to 5:30P. That's fine. They are diagnosing the problem I'm experiencing and it's a multi-step process. Laura Stout is always smiling and friendly, and very helpful.
Darrey Williams
★★★★★
a year ago
I had a great experience with Manly. Jennifer was wonderful. Very cheerful and helpful and I didn't have to wait very long. She explained everything at the end and went over all recommended future work and also the work that was done. She even escorted me to my car..
denise whitmire
★★★★★
a year ago
Jennifer Crouch was my service advisor, and let me tell you what an absolutely fantastic experience. She greets you with a smile. She takes time to listen. She made my time there pleasant. No sales pressure! Makes me want to do business there.
Glen Terry
★★★★★
2 years ago
I was promptly greeted by a friendly service representative. He checked me in quickly and directed me to the lounge waiting area while my car was being worked on. Within a relatively short period of time he returned to let me know that my car was completed and then I could check out. The whole experience was very pleasant and not stressful at all.
Donna Parks
★★★★★
a year ago
Jennifer was excellent. I have been going to Manly Hyundai for approx 10 years and Jennifer is friendly, professional and and very helpful. Whenever there I have had questions or a problem, Jennifer always jumped in and provided help, answers and resolutions. She is a 10+
MarTee Cee
★★★★★
Edited a year ago
Every time I come in it’s just like the first time: My experience with Manly Hyundai is through their service department. What a great experience! And Laura Stout who works the front is amazing, efficient and so personable. She goes above and beyond. She makes it easy to ask questions. She’s intelligent, explains issues clearly, doesn’t make you feel like an idiot, and all that with humor and kindness. Just an exceptional experience in a world often difficult for women to navigate. Bravo Manly! Thanks Laura!
Nancy Yarbrough
★★★★★
Edited a year ago
I took my car in for mileage service. Jennifer was very helpful in assisting me and answering my questions. Hardly any wait time, shuttle back to my home by a John was much appreciated. I got my car back when promised and now I can feel good about going on a road trip this month. I appreciate the knowledge and experience Jennifer had to make me feel comfortable.
Ahmad Naggayev
★★★★★
a year ago
The customer service team and mechanics demonstrated exceptional care, dedication, and professionalism in their work. Although the overall cost of the repairs exceeded my budget, Jennifer was incredibly accommodating when I requested to bring my car back at a later time. While I felt it was inconvenient for Jennifer to come in on her day off just to hand me my keys, I deeply appreciate the extra effort she took to address the urgent needs of my vehicle.
Stacy Durelli
★★★★★
a year ago
From the moment I began to have issues with my car, Jennifer Crouch was such a nice, and helpful representative to have help me. She gave me updates on a regular basis throughout the 8 months it took to replace my engine. I was not upset nor felt as I was being treated un fair. My engine was replaced and I picked up my car with no hassle. I’m very pleased with Hyundai covering this under a recall and warranty. Thank you very much
John Addeo
★★★★★
Edited a year ago
FABULOUS! Your Service rep Jennifer is Terrific. VERY helpful, very courteous.Very accommodating with a problem that indicated 'GET SERVICE NOW"" A call to Jennifer resulted in my coming in immediately and she saw that it was quickly resolved 100%!!! And I was on my way! Jennifer is a GREAT CUSTOMER SERVICE representative of your company
Nansee KP
★★★★★
a year ago
I had an excellent experience during my scheduled service. Despite the dealership's busy atmosphere, I was checked in efficiently and with great care. Laura provided excellent service from start to finish, thoroughly explaining everything. Highly recommend!
