Big O Tires

Steve Korn

★★★☆☆

Edited 2 years ago

Having used Big O for a variety of services over many years, I called to get a cost estimate for an oil change and after providing the exact model of vehicle as asked, I was given a quote. I then confirmed an appointment time. When I arrived I was told the price would be $40 more than I was quoted and was told this was due to the needs of my vehicle. However, when they gave the quote I had already provided information obout my vehicle (which they asked for) and assumed the quote was specific to my vehicle. They never mentioned that the actual cost might be higher than the quote. However, they informed me the oil change also included tire rotation and balancing. I explained that I had just had my tires rotated less than 3 weeks earlier and did not want or need these additional services. I was told that while these services would not be performed, the cost would remain the same. Nevertheless, I decided to have the work done and waited expecting that a relatively simple oil change would not take more than an hour. After approximately 90 minutes I checked on what was happening with my car. I noticed the tech tightening wheel nuts and he told me he had just rotated the tires. Despite my clear instructions that I had just had the tires rotated this was never communicated to the tech. I had to wait almost another 60 minutes while the tires were rotated back to their original position and the car was ready to drive. Despite spending 2 1/2 hours waiting for what was to be a simple oil change, including at least an extra hour due to their mistake, the only compensation offered was $10 off a service that cost over $100. I was not offered a heart-felt apology and made to feel that my time and longterm business was insignificant. Needless to say I will not be bringing either of my vehicles back to Big O. After posting this review Big O reached out to me. They apologized for their mistakes and offered to provide my next oil change at no charge. I appreciated their reply and their offer and will give them another chance. I am also increasing my rating from one to three stars.

Dana K

★★★★★

11 months ago

Oil change and tire rotation went great , I had to replace a tire I cut hitting a parking lot curb and it was covered by the warranty on the tires I bought last year …was expecting to shell out 2-3x the amount I paid so yay!

Ron Erickson

★★★★★

2 years ago

Fast curtius service. Purchased 4 new tires and installation was completed in one hour .

Barbara Green

★★★★★

a year ago

Big I tires, customer service is always amazing. Very helpful and knowledgeable about repairs and maintenance on my vehicle. I would highly recommend them for your tires and car repairs!

mark geraghty

★★★★★

Edited 11 months ago

Great service... Fast and great prices. I turned up an a very busy Saturday morning with a list of issues for my vehicle and was in need of a full break and shock replacement.. the staff at my Vacaville CA location reviewed my needs and located the parts needed at short notice and assured me they would get the work done same day,... And that is exactly what they did... Amazing work and great service.... Now my go-to location for all thing vehicle

Dan Tydingco

★★★★★

a year ago

Awesome service and inspection. Gave us an assessment an estimate for CV axle replacement which is timely considering mileage. Great trustworthy experience 🤙🏽

Dustin Poehleman

★★★★★

2 years ago

I came to Big O Tires with a misdiagnosis from another shop. Daniel exhibited an overwhelming amount of patience for me as someone who is not mechanically savvy in the slightest and walked me through what the actual problem was with my Camry. They did all this and when I was expecting a bill for the time spent finding the issue, he told me it was all good and to have a nice day. Highly recommend!

Elena Verde

★★★★★

3 years ago

Daniel was really nice and helpful. I really had a pleasant experience working with him. I am glad he is working at this store because they need good people. He helped me out tremendously I don't know what I would have done that day I would have had to wait until Monday to get my car towed he went above and beyond he had the diagnosis of my car accurate and help me to decide on what to do with my car next so that was really helpful. Thank you so much.

Xavier Montano

★☆☆☆☆

a year ago

Was on Holiday vacation and went to get my strut looked at. I have lifetime warranty on my struts, come to find out limited lifetime warranty 🤣Big Os doesn’t work with all the Big Os I guess. Wanted 392$ for labor. Waste of time and money on my break. Last time I ever get work done at this establishment.

lynhof

★★★★★

a year ago

Pulled in 10 min before close on Friday night with a flat on a rental car. They put on my spare for free. Really lovely people. The front desk and both technicians were friendly and helpful and kind.

Michael Blodgett

★★★★★

a year ago

They quickly identified two problems with my truck. They were small problems requiring limited work, so they had me up and running in about twenty minutes. I love this place

Ken OConnell

★★★★★

Edited a year ago

The oil change cost $98.90, even with a $10 off coupon. This seems a bit expensive. I also received my free tire rotation and a wheel alignment (because I purchased a 3-year alignment warranty), but did not receive the 'Vehicle Alignment Report'. So now I must go back and get it. It would be beneficial to speak with the mechanics who actually work in the garage to get their assessment of what's needed.

H Eism

★★★★★

a year ago

What a nice place! Traveling from Arizona. Needed a headlight replaced. Extremely accommodating. Did the job quickly at a very fair price. The person I dealt with could not have been more friendly. I highly recommend this Big O location.

Fritzic Allen

★★★★★

a year ago

Rico and the technician were absolutely amazing. I super appreciated Rico and the time he took to ensure my experience was stellar. Appointment, service, pricing, and time spent to complete the installation were top tier. Thank you!

Laura Watts

★★★★★

8 months ago

🚗💨 Huge shoutout to Big O Tires in Vacaville! I had a flat tire and came in toward the end of the day—they got me in right away, let me know it was fixable and FREE since I’d recently bought my tires there 🙌. They had it repaired, the spare swapped out, and everything wrapped up in under 30 minutes ⏱️. I wish I knew the name of the team members who helped me—everyone was awesome! 👏👏 Thank you!! 🙏

S J

★☆☆☆☆

8 months ago

Never go to Big O Tires at 1221 East Monte Vista Ave, Vacaville, CA 95688. I called to get a simple quote for replacing my front and rear brake pads, and they quoted me over $1,400—insisting that replacing rotors was “mandatory.” I explained that I had just had an oil change with a full multi-point inspection, and my rotors were confirmed to be in good condition. I was then placed on hold. When the representative came back, he continued to push rotor replacement (or resurfacing) and said I’d need to bring my car in for a brake inspection. I again stated that my rotors didn’t need service and simply asked for a quote for pads only. At that point, he interrupted me, told me to “let him talk,” and then hung up on me when I tried to finish my request. This is unacceptable. Not only had they replaced my brakes and rotors within the last few years, but this kind of aggressive upselling and rude treatment is a terrible business practice. It felt like they were trying to pressure me into unnecessary work just to increase the bill. I will never return, and I strongly caution others—be careful, ask questions, and don’t let them push you into work you don’t need.

Nick Turney

★☆☆☆☆

11 months ago

I’ve been going here since I moved to Vacaville in 2021. I have a car, an suv, and a truck that are all due for tires and alignments. I enjoyed going here because Daniel at the front desk has always been nice, welcoming, and willing to fix any issues that come up with work that I have got done. Because of him, I’ve forgiven cross threaded lugs, and some dishonest upselling from other staff when he’s not there. A few weeks ago, I took my suv in to schedule a free alignment/suspension/steering component check from a coupon I got in the mail, get an alignment, and a set of tires/tire sensors . The coupon says free inspection of alignment components, steering components, and suspension components. I asked the guy at the front desk how much it would cost for a diagnostic to check out another issue regarding a sound I was hearing. He quoted me the diagnostic price. When it came time to finalize the appointment, he told me that I could not use my coupon and I had to pay for a diagnostic, because I told him an issue exists (which was completely unrelated) to the services provided by the coupon. I asked him what is included with the coupon then and he couldnt give me a a straight answer and refused to honor the coupon. The guy was extremely dishonest and also tried to sell me before on needing an alignment with every oil change, and that my rotors were too thin and had been turned too many times (I had never turned the rotors in that car before and I was there for a simple tire rotation). I have worked on cars my entire life, and know my way very well around cars, but just wanted an honest tire shop. That guy ruined this shop me and did. They missed out on atleast $4k worth of tires sales from me, as I will be taking my business elsewhere.