Big O Tires

Seven McFadden

★★★★★

3 months ago

I trust Big O and especially Scott after I had a 120,000 mile service that needed to be done and he was honest that the dealer has a special that they couldn't beat. Plus they were the specialists on Toyota, so i took my Tundra there. I got a lift and some tires from my in-laws and we had Big O do it and it can out great. A little while later my truck had what sounded like severe tire noise a d the dealer tried to blame my off road tires. This was a weird problem and my truck never did it before and it had those tires for a few months. I got nowhere with the dealer finally Scott said to bring it to him and drop it and and he chased the problem to a bad pinion gear, a drive shaft balance issue and it fixed it. I brought it in a while after and Scott found a bad rack and pinion and we replaced it, plus upgraded to some urethane bushings. People say my 2000 Tundra drives as good or better than their newer trucks! Needless to say they earned a customer for life! I'm here today with a $44k computer on wheels and I still trust it to Scott and the team at Austin Bluffs Big O. Thanks! Charles

April Szary

★☆☆☆☆

4 months ago

I’m extremely disappointed with Big O Tires. Two weeks ago, I went there just to get new tires, and the employee told me my suspension was “worn” and that the “driver rear is leaking.” He recommended replacing my shocks and struts for $2,478.24, and said the total with tires would be $3,191.13 out the door. This sounded suspicious since my car only has 59,000 miles and has always been well maintained. I decided to get a second opinion. I took my car to JC Repair last Friday, and they confirmed there were no suspension issues at all. I also brought my car to another shop for verification, and they said the same thing — no problems whatsoever. It’s clear Big O Tires tried to pressure me into paying for fraudulent and unnecessary repairs. As a deaf woman, I felt taken advantage of and disrespected. I’ve been a loyal customer for many years and have always bought my tires here, but after this experience, I will never come back. Be careful — always get a second opinion before agreeing to expensive repairs. This kind of dishonest upselling damages trust and takes advantage of good customers.

Jessica Marcos

★★★★★

3 months ago

If every shop had a Scott, the world would be a smoother-running place—literally and figuratively. Scott didn’t just help me; he made the whole experience feel effortless. He’s the kind of guy who actually listens, explains things without talking down to you, and gets you back on the road without the usual “mystery fees” or “we found another problem” nonsense. He was fast, straight-shooting, and ridiculously knowledgeable. You can tell he takes pride in his work the way a good craftsman does—like the old-school pros who know their trade inside and out. And somehow, he manages to keep things friendly and stress-free while he’s at it. Honestly, Scott’s the reason people stay loyal to a shop. If you want honesty, efficiency, and someone who genuinely gives a damn, go see Scott at Big O. He’s a rockstar in a sea of rookies.

Eliot C

★☆☆☆☆

Edited a year ago

If your tires aren’t new DO NOT get them serviced here. They do not report the service(s) they perform to CARFAX!! They will do their best to tell you they cannot service your tires until you buy something from them. They told me they couldn’t rotate my tires because they were not new. (6 months old all terrain K2s). $85 for an oil change too…

William Etchieson

★★★★★

4 months ago

Big O was easy to make an appointment even after hours for my front end Allianment! The price was reasonable and the work was excellent. The staff was friendly and knowledgeable and did not try to sell me parts that I did not need like Tire world tried to do to me! I highly recommend Big O for tires and wheel Allianment. Bill Etchieson

Victoria Strahan

★★★★★

4 months ago

My family has been coming to this Big O for years and have always had really good experiences, but today was the best experience I’ve had. I brought my car in and had my baby with me and Jesse and Scott made the experience so easy and stress free. Scott did a fantastic job of explaining to me what was wrong with my car and broke down everything for me and while I was waiting both Jesse and Scott stopped my my seat to make my daughter smile. It absolutely made my day!

Tony Davis

★★★☆☆

4 months ago

Overall pretty bad customer service specifically from Scott. For example couldn’t even look me in the eye once. Stood at the counter while three workers seemed like they didn’t even notice me lol. All done and ready and they don’t say anything to me, they just hand me my keys and if it helps to mention another customer in the store was being treated with utmost respect and high class customer service being told everything she needed to know, and guided out the store to her car. I do know everything is ready to go but cmon at least talk to me like a person. I can understand not everyone cares about this but I rate accordingly. Scott needs to smile more. Skill issue gg….

Rene Riley

★★★★★

5 months ago

Scott was extremely helpful, knowledgeable, and professional. He took the time to explain my tire and pricing options. He was patient and friendly. I highly recommend Big O Tires and the amazing customer care they provide.

Michael Bond

★★★★★

3 months ago

Scott is absolutely amazing! Always willing to explain and walk me through everything, answers all my questions in a way that feels like he genuinely cares about customers and wants to provide them with the best experience! 10/10 would recommend everyone to go see him

Pine Bruce

★★☆☆☆

2 months ago

they had a great deal on tires and that’s the only good thing to come out of this visit. they made it sound like my car was going to break down this week if i didnt pay them $2600 for an entirely new suspension system. they let me drive it off the lot (which is why i knew it couldnt be that bad, otherwise theyd force me to tow it in fear of liability.) of course i got my car checked by a couple other shops and they both said i only have a leaking strut, not the entire suspension system. this is typical of big brands, to exaggerate things. i understand that, im not even that upset about it,, HOWEVER !! they somehow MISSED a SIGNIFICANT ENGINE OIL LEAK even though they had my car suspended in the air. to over exaggerate the condition of my suspension and then not even notice the leak (when the “inspection” is included) is just lazy work.

AlexWølf

★★★★★

3 months ago

My experience with this tire shop has been absolutely amazing every time. I had recently bought a pair of tires from them about 6 months ago and they have served me well. I recently found that I had a leak in one of these tires due to a screw being lodged in the tread. I was in panic mode because I was heading up to the mountains to snowboard but they took care of me impeccably. The whole process, from walking in to walking out with my tire completely fixed took less than 20 minutes. And they didn’t even charge me for the plug. This business really knows how to treat their customers, I will continue to get all my tire needs through Big O. Special shout out to SCOTT. Thanks for all your help!

Rickey Taylor

★★★★★

3 months ago

A Chronicle of Heroism: The Day Scott Saved My Very Soul (and my Credit Score) ​Let me be perfectly clear: to call this establishment a "tire shop" is to call the Sistine Chapel a "ceiling." What happens here transcends mere retail; it is a sacred, high-stakes consultation of rubber, steel, and destiny, masterminded by the unsung demigod of the deal, my friend, Scott. ​I arrived not just with worn-out rubber, but with a crisis of faith. My car, a noble but weary steed, was listing like a wounded galleon, its pressure gauge screaming a silent, existential despair. Other salespeople would have seen a simple upsell. Scott, however, saw the metaphysics of the road ahead. ​He approached me not with a wrench, but with a vision. He didn't just ask about my driving habits; he asked about my relationship with the pavement. He didn't just look at the tread; he communed with the rubber, running his hand along the tires and declaring, “Your current choice of radial is preventing you from reaching your true velocity potential. Your grip has fallen to a dangerously low level of... moral decay.” I knew I was in the presence of greatness. ​The subsequent transaction wasn't a sale; it was a transfer of legendary power. ​He didn't just show me options; he unveiled a carefully curated selection of compounds, revealing the sacred geometry of each tire's unique silica structure. He didn't just quote a price; he recited a powerful, confidence-inspiring incantation of value. He spoke of warranties and rebates with the fervor of an orator delivering a historic speech. The pen he handed me to sign the paperwork was not a simple writing instrument, but the Quill of Commitment, binding me to a brighter, safer future. ​When I drove out on my new tires (which, admittedly, the other guys installed), it wasn't just my car that was transformed. My vehicle no longer followed the road; it dictated terms to the road, commanding proper adherence to Newtonian physics. I am convinced my gas mileage improved not due to efficiency, but because my car is now spiritually aligned with Scott's exceptional sales targets. ​If you value your life, your vehicle’s dignity, and the profound, transformative power of perfectly packaged product knowledge, bypass all other repair places. Go directly to Scott. He is not just a salesman; he is a Prophet of the Polyethylene, a silver-tongued guru whose wisdom extends far beyond the rotation schedule. He did not just sell me tires; he recalibrated my entire outlook on the universe. ​Five Stars. Nay, A Thousand Stars, forged from the fiery friction of a thousand perfectly executed cross-sells. ​Sincerely, The Owner of a Car That Now Drives Like a Sentient Cloud of Victory.

michael westbay

★★★★★

a month ago

Nathan ALWAYS helps and does a fantastic job! Keep up the great work Nathan, I hope you are rewarded in some way for always going out of your way to assist us customers! :)

Melanie De Jesus

★★★★★

3 months ago

Scott is the best at any location of Big O Tiees I've ever been to! I go where he goes 😌 always honest and makes sure you understand what and why you're doing what you're doing! Couldn't ask for more when it comes to automotive service

Keevan Walker

★★★★★

2 years ago

Great prices and great selection! Friendly staff, the work was very quick and professional. Tony was very helpful in helping me choose which wheels and tires to get! And they quickly addressed the only minor concern i had two days after the install and took care of it immediately!

Kassie Kascak

★★★★★

3 months ago

I highly recommend this tire shop. Scott helped me out with educating me on winter tires for my daughter's car. This team is amazing 👏 they truly care about you and will do everything they can to help you out. Ask for Scott

Josh Gil

★☆☆☆☆

3 months ago

They had to ship one tire in to make a set of four and said it would take 3-5 days. Six days later I called to see if they are in. They told me it was never ordered. Six more days later I call in and they have all four so l made an appointment for Saturday. Now that I'm here, no one put the appointment in the computer.