Big O Tires

Alana Geslani

★★★★★

5 months ago

I just had to right a review. I have been coming here for years and so has my sister. They always are so kind and quick, they let me know every single detail and I should’ve wrote a review previously but after going here for I’m pretty sure the third year in a row I just had to say how amazing they are constantly. They never try to sell me on anything I don’t need or anything expensive. They keep everything straight up and always have me leaving reassured and happier then when I arrived. Definitely go here if they provide a service you’re in need of.

David Mortenson

★★★★★

2 months ago

Awesome service! I showed up at 545 with a flat tire due to a nail. By 6pm closing time I was out the door! Fast efficient nice people! Highly recommend Big O Tires (by Costco) in Orem!

Jennifer Bannick

★★★★★

2 months ago

This Big O location is convenient for me and I have been very pleased with the services provided, the prices, the work, and the consistently excellent customer service. Jared has helped me the last couple of times and has been great, but all of the staff at this location are very friendly and professional, offering available discounts and quick service.

Rachel Gonzalez

★★★★★

a month ago

Dalton at the Orem Costco store was very helpful. He didn't treat me as if I didn't know anything. He stated facts, offered options, was very helpful and respectful.

Katelynn Ramage

★★★★★

6 months ago

Big O Tires is the BEST! Big O Tires has saved my bacon more times than I can count! They’re always quick, informative, and incredibly polite. As a young woman who doesn’t know much about cars, I’ve never once felt stupid or embarrassed walking in with any car issue—big or small. Dalton, in particular, has always gone above and beyond to help me. Whether it was my first junker in high school or my first “big-girl” car now, he’s made sure I understood my options and found the most cost-effective solution—even back when I was a broke college student. They genuinely care about keeping me safe on the road and are always happy to help. Big O Tires has earned a lifetime customer in me and my family. I can’t recommend them enough!

Austin Huber

★★★☆☆

6 months ago

It's not that they do bad work or outright lie to me but I'm starting to get the feeling that they're getting too comfortable gaslighting and upselling me. I moved into the neighborhood in 2023 and have been coming to this location for almost two years now and there have been a number of instances that have me scratching my head. For one, they never have the tires I request in stock, but always have the Big O equivalent. How convenient. Also, their tires and notably not "just as good" as my preferred brand. They once tried to tell me they couldn't align my truck until I replaced the front axle bushings for a steep price, of course. I bought the bushings and went to replace them myself, only to see that while old, they were still quite functional. There was one worn bushing unrelated to alignment that needed replacement. I drive a Toyota, btw, and I've had my truck aligned numerous times since with no comment on the supposedly spent bushings. I once paid them to replace and rotate my tires and drain the air from my power steering lines, which were causing my pump to whine. It was a busy day for them and so I had to leave for work before they were quite able to finish but they charged me full price (well over 100 bucks) and told me that I could return to finish the job. When I did a few days later, I was told that the job was already done and that my pump "just sounds like that," even though I know full damn well what my pump sounded like before the power steering lines were replaced. And to be clear, most of the guys are pretty straight shooters, it tends to be this one guy who's name I don't remember. And to be honest, there's plausible deniability on their part in all these negative experiences, thus the three stars. All the same, I think I'll be going to another location from here on out. They do good work, just be on the lookout for the upsell and go to a proper mechanic for anything outside of tires and alignment.

Anna Kittell

★★★★★

6 months ago

This is the best big o tires location! Everyone there is amazing! Dalton is always so helpful and makes my car maintenance so much easier. Such a friendly dude who genuinely has your well-being in mind. Thanks for all of your help!

Todd Dornberger

★★★★★

5 months ago

Blew a tire and had to put the cruddy manufacturer one on in the rain. Called at 4:30 when almost closed and Danny said to come on in and he’d take care of it. Showed up half soaked and he had us out of there with 4 new Cooper tires in 45 minutes! Also, as my wife and I sat there waiting we observed that he never stopped working the whole time. He even walked over to sweep up the popcorn area floor after a bunch of kids came and made a big mess. Great guy, solid deal, AMAZING service! Quick, someone promote this guy!

Aysha Reed

★★★★★

3 months ago

Danny has the best customer service! I drive all the way from Spanish fork just to come here! He is such a hard worker. Bro needs a raise.

Jesus Dcruz

★★★★★

7 months ago

I came in here to big o tires to get a couple lug nuts replace and dalton help get resolved and I was in and out quick. This isn’t the first time he has helped me out with car problems. He is very knowledgeable. Ain’t always gives the best price that fits your budget. So come in and ask for him. He will take care of you and make sure your pockets don’t Suffer🙏🏽👍🏾💪🏾

Hayden Foote

★★★★★

a year ago

Jaren was a phenomenal ambassador of Big O Tires. Every crew member I interacted with was great. They made sure I was able to get the exact wheel and tire set up that I wanted and I didn’t feel rushed or pressured just for a sale. Pricing was competitive but the service was unmatched! I couldn’t be happier with the process from start to finish. If you are having any hesitations or having trouble deciding on who to give your business to, you can NOT go wrong with Big O!

Rachel Barney

★★★★★

6 months ago

I rolled into the parking lot (literally) after loosing my braking power last night, they were close to closing, and these guys squeezed me in and repaired the gushing brake fluid leak that was happening. I was far from home and was so stressed. Kevin was wonderful.... I don't know what it is about car problems, but these guys were my saviors!

Josh Larson

★☆☆☆☆

4 months ago

2 1/2 hours and $101 for an oil change is absolutely unheard of and ridiculous! Worst experience I’ve ever had with a car service. Don’t come here unless you plan on wasting half of your day.

Cruiser Woodbury

★★★★★

a month ago

Danny is the man! He was in constant communication with me on my repair. As soon as the part was shipped to big, he gave me a call and they had it ready to go in 20 minutes.

McKaylah Grace

★★★★★

10 months ago

Came in with a flat tire, it had a drill bit in it. They replaced my tire and had me back on the road within a half hour-45 min. Great service and really friendly.

AMANDA POST

★★★★★

a year ago

My car sprung a flat just inside Provo limits, and a quick chat with AAA revealed he was not going to be capable of getting off my well rusted on rim without a lift. It was almost 6 pm, so I quickly called around to see what was open or who could get me in first thing... Keith over at Big O's answered the phone and all my questions. He was helpful and kind, and the process was painless. My car was towed over, and it would be in first thing. I was in McDonald's right next door when Big O's opened in the morning watching as all the men busied about their jobs and got right to task. It's not a small operation they have over there. They know what their role is, and everyone quickly got to it. My car was up on the hoist, 2nd in line for that lift, that morning, and my phone was ringing early. He chatted with me about the condition of my tires. (I'd already talked about them before I left Ontario Canada for this road trip, so I had an opinion).... like a great salesman, he gave me the information and a bit of his opinion, and then as I shot him down, he took it graciously. I could hear it in his voice, the sound of concern for us over concern for cash so I reached out to my mechanic son who said it wouldnt be a bad idea to take the tires depending on his pricing etc. A few more back and forth convos. I was chatting to Keith, then my son and we had made a new plan. Again, I could hear relief in Keith's voice, genuine concern for our wellbeing. I was on the road again,all fixed uo before 9:30 am. I had 4 new tires and new stems and still had money left in my account... We jumped back out on the open road and headed for California. We drove to long Beach, watched the Daytona 500, all through Arizona and Albuquerque, over to Cadillac Ranch in Amarillo, Texas, then up to Kansas and Missouri etc. There was not one issue with my car after I left Big O's in Orem, Utah. I probably will never head back to see Keith or get my tires changed and Big O's again.... but if I were local to them, I'd absolutely trust my car to them again, and I'd highly recommend you give them a try if you're in need ♡ Safe travels, my friends.... oh, and if you should happen to make your way over to this Orem Utah, Big O's location... be sure to take some time to enjoy the view.... what a glorious place to break down ♡

cody claiborne

★☆☆☆☆

a year ago

Following a recent spinal surgery, I entrusted the service of the sway bar links on my lifted 2007 Nissan Titan to this location. A few months after the service, I began noticing changes in the handling and operational characteristics of my vehicle, particularly in relation to an abnormal lean. Once I had sufficiently recovered, I conducted an inspection of the front steering and suspension components and discovered that a different style of sway bar link had been installed, differing from those originally on the vehicle prior to the service. Additionally, the service team removed aftermarket brackets that had been installed to relocate the sway bar, which has subsequently compromised the integrity of my vehicle's steering and suspension system. These modifications were made without any prior communication or consultation with me, resulting in damage to other components of my vehicle. As an experienced and educated mechanic, I raised these concerns with management via email. However, the lack of responsiveness and apparent disregard for both my vehicle’s condition and the safety of my family and myself has forced me to address these issues independently.