About Business
Big O Tires brings expert Car Repair solutions to the local community in West Valley City, UT, West Valley City. From Auto repair shop, Auto air conditioning service, Auto electrical service to complex Car Repair projects, they maintain high standards of service quality. Local residents in West Valley City, UT appreciate their attention to detail, leading to a consistent 4.2/5 rating from 804 reviewers. By focusing on the specific requirements of the West Valley City, UT area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across West Valley City, UT and beyond.
Google Reviews
Shana Larson
★
☆☆☆☆
Edited 3 weeks ago
Unacceptable customer service. Absolutely horrible place, they did an oil change but stripped the drain plug which caused the truck to leak all the oil out. There was no oil leak before they touched it. They also tried to charge us for putting on new headlights which they didn't do because it would be to hard. After the fact they tried to lie and say they reached out about not doing the lights but there is nothing proving that in our phone records, and If you dont do the work DO NOT TRY CHARGING FOR IT. Get your car checked by a real shop after service here if you didnt buy their tires. After getting thr truck checked at another shop due to the new oil leak the shop informed me that the drain plug is damaged and they put a bigger O ring on to try and hide the oil leak but there is play in the plug itself which there wasnt before this place touched the truck. They also refuse to do the full refund that corporate promised saying corporate didnt tell the shop about it.
Kara Schindler
★★★★★
2 months ago
Had the pleasure of meeting Roberto Valenzuela at Big O who saved me from buying cheap quality tires that would've costed me a lot more and helped me find a killer deal on some really great quality tires. It only took overnight to have the tires delivered and they were mounted and balanced the next day. Also did an oil change and alignment. I was only waiting for about an hour. Very happy with the cost of it all and very happy with the service. Highly recommend!!!
Dixie Petersen
★★★★★
3 weeks ago
Jesus Garcia was so kind, knowledgeable, and helpful! I was there for a tire light on in my car and thought I may have to buy new tires but after Jesus looked closer at my tire he was able to patch it up quickly at no cost. The honest service was refreshing and much appreciated! I will bring him business in the future when needed. Thank you Jesus! Dixie Petersen 😊
Lisa Leslie
★★★★★
2 weeks ago
We've brought our cars here for years, since we moved to West Valley City. We trust these guys. They do good work, and they're always willing to put air in my tires when the pressure's wrong. My check engine light came on last week. I brought my van in yesterday to have it check. I was told the alternator was going out, as well as the brand new battery (only 6 months old). I'm not sure the battery was bad that soon, but can't take chances. It took longer to put the vehicle back together than they thought, til after closing. Alberto got me an uber to take me home. Thank you.
Andi Richards
★★★★★
a month ago
We brought our car to Big O to do our rear brakes, as an auto shop we just had to do repairs started the brakes were in need of replacing. Big O checked the brakes and they found the brakes were in good shape and there was no need to replace them. They cleaned them up for us and tightened things up as well as replacing several lug nuts all at minimal cost. Awesome service!
Chris Jones
★★★★
☆
2 months ago
Workers are super nice. Jesus helped with costs and services finding discounts. That being said, the online to in store difference in price is obnoxious. Yes the website warns the prices may vary by location, but most other tire shops it’s what you buy is what you pay besides other add on services. Otherwise, they did good work. Staff is great. Pricing is annoying but not terrible.
Luis Rosero
★★★★★
Edited 3 months ago
I bought a set of tires for my vehicle, very competitive price considering the quality they offered me. Roberto Valenzuela treated me like family it was an excellent service from his part. I strongly recommend to consider going there if you need tires and good attention.
Noel Delgado
★★★★★
3 months ago
Came in for a slow leak on my tire. David was extremely helpful and professional. They quickly serviced my car at no charge since I purchased my tires there previously. I will continue to be a loyal customer.
Amanda
★★★★★
3 months ago
I’m fairly new to the area, and this was my first experience here and I’ve already recommended them to a neighbor. I called and was able to get a same day appointment for a tire rotation and to check the health of my tires for the winter. Darin was great and made the entire experience easy and straightforward. I’m really excited to have found a tire place so close to home that I can genuinely trust.
Gary Massey
★★★★★
3 months ago
There was a nail in my left rear tire and I didn't want to pull it out at home for fear the tire would deflate. I drove to Big O and Roberto Vealenzuela assisted me. The nail was removed without deflating the tire. I discovered the nail while checking my tire air pressure at home, so I had removed all of the valve caps. Roberto did not charge me for removing the nail. I stopped at a service station to refill my tires since they were all low and discovered that Big O had replaced all of the valve caps and filled my tires to the correct air pressure. Great customer service, and Roberto was friendly and courteous. An outstanding representive for this Big O service center.
Ulises Fernandez
★
☆☆☆☆
a month ago
Took my suv for the included rotation and balancing after the purchase of 4 tires. Almost 3 hours of waiting. 1 hour and the rep tells me that totation is done. Then my suv was parked at the back of the building. 2 hours into it, the original rep that took in my car was nowhere to be found so I asked another rep for an ETA. They say that I was next for the rotation? When I challenge that based on the report of the original rep, the answer was "I don't know since I am not in charge of your car". Unfortunate experience.
Michaelpeter Martinez
★★★★
☆
Edited a month ago
I went in to have brake services done and tire rotation but they pointed out that I needed other work more importantly done. which was great. I was very happy that they were able to tell me and they did not push it on me to get it done. but it was done and my vehicle runs a lot better now that was in November of 25 I recently went again to have my oil change reasonable price. It was a quick change and everything went very well. This was recently February 17th 2026
Randy Turnbull
★★★★★
4 months ago
As with most of my experiences with Big O, my experience was very good. They got onto my job and completed it in reasonable amount of time with friendly and courteous service. I take all of my tire business to Big O and will continue to do so.
Stephanie Harris
★★★★★
3 months ago
Had to do a last minute oil change, and rotation. So thankful for Roberto Valenzuela who listened and made sure I was taken care of. The oil change and tire rotation was quick the car feels amazing! Thank you so much! I will be back
jj black
★★★★★
6 months ago
I'm from out of state and ended up needing to replace a couple of tires and decided I would just get a set. I was fortunate enough to speak with Alberto when I called to get a quote. He quoted me a very fair price on some middle of the road all season tires and promised to get me in immediately when I arrived. I drove an hour to get there and upon arrival was met by a very professional and kind Alberto. I told him I was very concerned about the balancing being correct as I would not be able to return that day since I was on my way to Colorado. I had a couple of other requests and admittedly I'm kind of picky. As promised, Alberto was able to get me in immediately and he balanced the tires personally and made sure all of my requests were met. I was in and out of there in about 40 minutes. I am now in Colorado on my way to the east coast riding on a set of brand new, perfectly balanced treads, thanks to Mr. Alberto. I would definitely recommend this location and specifically Alberto to anyone needing tires.
Peter Syvongsa
★★
☆☆☆
7 months ago
Check your lug nutts before leaving the shop whoever worked on my car put on one of my lug crooked and stripped the thread. I only noticed it today when I was washing my and one of my lug was sticking out further then the other so when I tried to loosen it it snapped on me.
R_ jaded
★
☆☆☆☆
4 months ago
got an oil change that took 3 hours while mid road trip. did not get told or warned a wait time would be that long. was also told “it would be done in 15 minutes” or “it’s in the bay” multiple times to go on to wait another hour and a half. jus be honest with customers. save yourself time and money and do the oil change yourself and home with a youtube video. can guarantee i could’ve done it myself 3x faster if I had my tools with me
Matthew James
★★★★★
a month ago
Awesome technicians, great sales people. Incredibly polite over the phone when I called them. They had two new tires installed and a full alignment done in no time! 10/10!
Jacob Calton
★★★★★
2 months ago
I walked in Jesus , called me over to the counter checked me in even though he couldn't find my appointment. Took my truck in right away. They go my tire rotated and balanced. At no charge. So much thanks to Jesus!!
Argelia Ruiz
★★★★★
9 months ago
If you are looking for an efficient and professional work, BOT west valley is the best place . Alberto Robles always has the best attitude, he is attentive and makes sure you leave with the best experience . I took my truck for new wheels and tires , I was not disappointed. Thank you .
