Big O Tires

Duane Steiner

★★★☆☆

Edited 6 years ago

I came in Sunday at 0930 without an appointment (the store opened at 0900) for an oil change and tire rotation. I was told there were two cars ahead of me, ETA one hour. I waited in the waiting room since I'm on crutches with a broken foot. 90 minutes later I ask at the counter, to find out there's still ONE car in front of me. What?! An hour later I'm on my way 🤔 I wonder if those with an appointment were given priority? Other customers said there was only one technician?

Morgan Jones

★★★☆☆

Edited 4 years ago

Update: I owe them an apology for a bad review. Took my car by another tire shop. The wheel rims are corroded and no longer seal, which I think Big O tried to tell me but went over my head. Very nice staff, but not very good at tires. Went to have a leaky tire fixed the week before Christmas, left, and they'd filled all my tires to 50-some psi, when the tires call for 30 and 32. Then a few weeks later the tire they "fixed" is back down to 20 psi. If your building says tires, you should be better at tires. Probably won't try here again.

Christopher Taylor

★★★★★

7 years ago

Came here once to fix a tire since a nail got dug into it. They checked for holes and it came out clean. Came back to get tires on another car and it was cheap and done very quickly. No complaints. Seems like honest people and have been pretty helpful so far.

Lili Aleman

★☆☆☆☆

6 years ago

Asked them to check ALL tires especially the left rear and right passenger and they found two nails in the left rear and said that everything else was all good. Came home, went to bed, woke up this morning my right side passenger was completely flat. Called to speak with a manager and he said “I personally went to go check your car” but how do you know what car I had? I didn’t give you a name or number. Manager was very rude over the phone definitely would not take your car there they lie and do not take the time to check it again after asking to do so.

sarah johnson

★★☆☆☆

6 years ago

I came in to purchase 4 tires, an alignment, an oil change and an inspection. I got a call a little bit after dropping my car off and was told that the inspection didn't pass, due to rear brakes are metal to metal and that the front left tie rod was bent. Quoted $1,200, I could not do the repairs at this time. I stated that I didn't want to do the tires just yet until the other stuff was fixed, I didn’t want my new tires to wear funny. I was told that they were already putting the new tires on. I'm not able to fix the other issues this week but still need to drive my car. I'm hoping that they tires don't go bad after paying the cost of new tires. I should have been told about the issues before they started putting on the new tires. Then when I picked up my car and was driving home I noticed that the new oil sticker on the window was not there. I looked at my receipt and they didn't even change the oil. Now it's another trip and to get my car looked and worked on. I was wanting a one stop and done but this is not the case.

G May

★☆☆☆☆

6 years ago

I’m not sure why I even bother coming here but every time I do, the entire staff has turned over and been replaced, and the guys always try tell me something completely ridiculous. I’m not a typical female when it comes to cars, but some things such as alignments and tire balances I cannot do on my own. I went in there this afternoon for those two services and they wasted no time trying to tell me the tires on my truck were the wrong ones and tried to sell me new ones. This is not the case and it’s alarming to me that I know they would try the same thing on someone who may have just said okay and went ahead and let them lie and get a sale. The only good thing about this shop is they at least work quickly if you don’t mind paying for things you don’t need.

Jolene Hoy

★☆☆☆☆

6 years ago

My husband and I were looking for new tires for my vehicle. We looked online to see what options they offered. My husband went up after work to ask questions. He got to the front doors and they were locked there were people inside walking around. No one acknowledged him, I understand that they were closed. But they could have acknowledged him and said I'm sorry we're closed. So we called back the next day to ask questions about the tires. The gentleman on the phone said all you have to do is look online. He did not offer his prices for to tell us, what they had in stock. Their customer service was awful the experience was awful. I would not recommend them due to their customer service.

Joel Lehman

★★★★★

4 years ago

These guys were the only tire repair place open when we got a flat tire passing through KC on our way home to Pennsylvania. They immediately patched our tire as soon as we arrived and didn’t charge us! Mitch and the guy that fixed our tire were awesome! I’m glad to know there are still people out there like this that are willing to help out others in need!

B Ruce

★★★☆☆

6 years ago

Buy 2 get 2 free with the purchase of a 140.00 alignment good for a year which includes 2 additional alignments(1 every 6 month) so your paying 500.00 for tires that's the deal. So it basically boils down to buy 4 tires and we'll throw in a free alignment in 6 months. The shop was super busy 3 hour wait minimum I've been up here 4 hours and still waiting. The guy before me was up here 4 hours. My experience wasn't bad just dont know why it takes sooooo long.

Don E. Long

★★★★★

7 years ago

This was my first experience with Big O tires and I will be a returning customer. My sales representative was Michael, the store manager. He was respectful at all times and was honest about me only needing front tires instead of all four. When considering upgrading my tire choice there was no hard sell but only an experienced opinion. While my car was in the shop for tires, alignment, and an oil change the mechanic found that I needed front brakes and a new ball joint. When Michael called to explain these findings, he was straight forward with me about an alignment not doing any good unless the ball joint was replaced. When I picked up my car, the Service Manager Josh went through the work done on my vehicle and provided a clear explanation in layman's terms. Even though I spent more than planned due to the additional work, Big O Tires saved me time and frustration in the long term and gave me a much more comfortable and safe drive. I hope Big O Tires remains in Independence. Michael and his staff are doing a great job!

AMC Acordes Música Cristiana

★☆☆☆☆

Edited 6 years ago

What to expect -make an appointment for an oil change one week prior -go in and expect to wait one hour -then when you go back to pick up your car, expect to be told you need to wait another hour because they're running behind from the day before. What not to expect: -an apology -empathy -manager on duty What they should not expect from me: -my business. Update: A manager called me after I emailed them, and he apologized for the previous experience. Apparently this shop is under new management and they're trying to get things to work better. I truly believe this review will help them better serve their customers, and I'm glad they are listening to people like me who are first time customers and may potentially give them my business in the future.

James Sanders

★★☆☆☆

3 years ago

I have bought 4 new tires from Big O tires for 2 of my trucks. Both had lifetime hazard warranties. I have one tire that will leak out to flat over a short period. I went into the store in Independence, they informed me lifetime has a deadline. I asked manager/whoever was dealing with customers up front to just reset the bead so can stop it's slow leak. He said no it's to old of tire. As a person who owns a business he is not a persons person. Didn't seem very concerned about customers, It wouldn't have cost him a dime to break out down and make a customer happy. I have an 94 bought 4 tires for and an 89 (the one the tire was from) bought 4 new tires on it from this store. I just bought an 09 truck and will go somewhere else because of the guy who don't care for customers. I almost gave it one star, but I did spend close to $2,000. on tires here. I well shop around for my 09.

Jacob Brown

★☆☆☆☆

7 years ago

Purchased one new tire from Big O in Independence (4011 Bolger) out of sheer desperation on Monday, March 26, 2018. Customer service was OK at best. Talked to Michael on the phone who was great and ordered a tire to be installed that afternoon. The guy working the counter (not Michael) when I arrived wasn't too attentive nor enthusiastic about helping myself or the other gentleman in the lobby. But that's not why I'm writing this... After the new tire was installed, I noticed a slight vibration when I was at highway speeds. I had hit a pothole the day before, hence why I had to get a new tire so I figured maybe something else was wrong. So I had my car looked over today at my normal go-to shop and the technician looking over the car found something interesting... The previous wheel weights hadn't been removed. No joke, whoever installed the tire just slapped 3 ounces worth of new weights on. Pure laziness. Couldn't take the 10 extra seconds to do the job right. It's a shame auto techs get such bad reputations due to the actions of a few bad ones like whoever installed my tire. By the way, he re-balanced it correctly and the car rides perfectly now. Guess where I'm never taking my car again?

Ross Bryson

★★★★★

Edited 3 years ago

The staff are really nice, bringing your vehicle in and out is efficient. I've dropped off my vehicles and waited in the lobby, both are easy to do. The prices seem fair and again, the service is top notch. Oh and why they got 5 stars then? Because I've been there about 6 times now and they've never once tried to up sale me on windshield washer fluid and other misc maintenance junk.

A.C. Stauble (Traveling Herb Farmer)

★★★★★

7 years ago

These guys totally saved me and my rig, The Butter Bus today. They answer their phone promptly and professionally, got me in right away, fixed my issue, showed me what was going on every step of the way, fixed my other issue, and got us back on the road. We really appreciate their persistence and creative problem solving working on our old van. We travel across the country for a living and it is super refreshing to come across stand up humans like the guys working at the Big O today.

michael linehan

★★★★★

4 years ago

I am traveling with my Family from COLORADO in our Motorhome to visit my Father in Ohio for Thanksgiving. I had new tires put on for the trip back before we left . One of the valve cores was leaking air and the tire went flat off of the bead . Mitch and James from Big O took care of me . Those are a couple of good guys right there ! They had me back on the road and they didn’t even charge me a dime. So if you’re looking for some good honest men who aren’t trying to just make a buck I’d take my business there !

Joe. Q

★☆☆☆☆

Edited 3 years ago

Went and got an oil change here, got it done and paid. Few days later I went to make some other repairs on the car on my own and saw that the oil was pitch black. Big O Tires did not change my oil and scammed me of $50. Either that’s what it’s supposed to look like or I di t know anything about oil. But I do not think it should be pitch black after a few days.