About Business
Big Ray's Normal is a highly-reputable Car Repair service provider based in Normal, IL. Big Ray's Normal covers all facets of the Car Repair industry, with a focus on Auto repair shop, Oil change service. With over 370 reviews and an average rating of 4.8/5, Big Ray's Normal is a trusted name in the industry. Their presence in Normal, IL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Erich Brandt
★★★★★
3 months ago
These guys are always prompt and courteous. Today they replaced a brake light on my Mom’s car in under 5 minutes.
Lovely Cece
★★★★★
5 months ago
Cody is really amazing, he’s very friendly and has good manners, he took good care of my car I really appreciate him for helping me
Erik
★★★★★
10 months ago
Just hit these guys up on 5/23/25 and am pleasantly surprised. I'm a first time customer, driving an 06 4Runner with 240k miles. I went in for a simple oil change but did opt for a flush, considering the mileage on my vehicle and the fact that I haven't had it flushed while I've owned it. I'm not sure if it was a 1st time customer thing, but the flush was half off - so about $30. My grand total was $108, with high mile oil added. They took a look at my filter and told me I was good on that, while also pointing out a belt that wasn't looking great. I was in there for 20 minutes, tops. Super friendly crew. Don't forget the Top Off benefit at any Big Rays.
Daniel Jay
★★★★★
6 months ago
They helped changed my tail light and were a great help!
Nick Reffett
★★★★★
8 months ago
Needed a last minute oil change while passing through town so I ran over to Big Rays. Cody and Gavin were super friendly and got me in immediately. The oil change took roughly 15 minutes, I just sat in the car while they completed the service. They checked all my fluids and even pointed out a steering rack leak that I should have looked into under my dealer warranty. Overall I was very satisfied with the service. Cody and Gavin were super professional and displayed great customer service
A'Janaye Duvall
★★★★★
5 months ago
Great service, great staff! Been going here since I first got my license and they've always took great care of my car.
Michael De Falco
★★★★★
7 months ago
Brought two cars to them today for and inspection and exhaust rattle. They were very courteous, and took care of my right away. This is now my third time here and service and prices have been great!
Christopher J. Waters
★★★★★
7 months ago
Took my car in today to figure out what was causing the grinding noise I've been hearing. Rays team was very courteous,professional and got me in right away. 5 stars all around to Ray and his team keep up the great work guys!
Krystal Scogin
★★★★★
9 months ago
I called this morning about needing to get my AC looked at, been blowing warm air. He (Cody) said I could bring it in (so I did in the afternoon). He remembered me and got my car diagnosed and then spoke with me before doing anything, gave me a price and got it all fixed up. I was there maybe 30 minutes, so very pleased with their service, very friendly, quick and efficient. Will definitely be back, thank you!
M
★★★★★
10 months ago
I Stopped by this morning this morning and was treated VERY well. I wanted an oil change, but also requested them to evaluate the safety of my car which had not been looked at for somewhat more than a year. They were very kind and professional. Several suggestions were offered with absolutely NO pressure..ALL of which I agreed were well spotted. The wait was not long.. I am planning a long drive in the near future and am now feeling very safe as I plan it! The price was reasonable. KUDOS to Jeremiah, Michael, and Cody!! I will DEFINITELY be back periodically!! Thanks again guys!
Chris Hamilton
★★★★★
6 months ago
Great Service all the workers in there are amazing and explain everything they are doing to your car. I truly recommend this place to anyone who needs stuff done to their car!
Ryan Barfoot
★★★
☆☆
3 years ago
Ok for an oil change, I don’t trust them to dig around anywhere else in my engine. They recommended an air filter change by showing me a very dirty air filter that had red outer edges. I denied the service. When I went to replace my filter I noticed my actual filter was not the one they showed me. Also the air sensor was not reattached and one of the screws were freshly stripped. My guess, they had a hard time getting my actual air filter out and showed me a decoy; it is very difficult to get my air filter cover off without disconnecting the battery, and of course my battery had not been disconnected.
Chantell Pargo
★★★★★
4 months ago
They did a great job on my car and the owner is very nice. Their prices are reasonable and he will show his work if you don't understand.
Jamie Evans
★★★★★
7 months ago
Great service. Fun staff. Cody is always friendly and helpful. They tell you options available and work with you do stay in your budget while still maintaining your vehicle as is recommended. Highly recommend! 10 out of 10!
Brandon Jordan
★
☆☆☆☆
2 weeks ago
Don't go here i had my rack and pinion assembly replaced along with my inner and outer tierod around augest . I looked at them last night and they are completely rusted out they either didn't change them like I payed for or they use junk parts . The last time I went here my back end was grinding they said I needed break pads and rotors I took it in for a second opinion to chenoa auto turns out something was rubbing against my rotor he moved it no more rubbing only charged me 20 bucks
lydia r
★★★★★
4 months ago
As a college student, car maintenance can be a hassle but Big Ray’s made the process quick and easy. Cody, Gavin, and Mike were extremely thorough and took the time to explain every step to me. I will definitely be going back for any future issues or repairs.
Patrick McIntosh
★★★★★
a month ago
Gavin and the team at this location were awesome! Prices are extremely reasonable. I also appreciate the heads up for other ways to save.
Allison Kuchenbrod
★★★★★
4 months ago
Excellent service! We have always used Big Rays for our oil changes. The staff has always been phenomenal. Highly recommend
Joe Zimmerman
★★★★★
a month ago
We had an incredible experience at Big Ray's in Normal. My daughter and I were driving back from St. Louis when we found ourselves in a really tough predicament with our car. It could have been a stressful situation, but Gavin and Michael completely turned it around for us. They were understanding, patient, and incredibly empathetic to our situation. I can't thank them enough and would refer them to anyone who needs a quality job done by trustworthy people.
E.T Debebe
★★★★★
Edited 4 months ago
My experience with Big Ray's in Normal is Amazing. I remember 4 months ago I stop by because my transmission & regular oil change so Every sense I love this place. Also this morning I dropped my car because My water pump is leaking so bad & 5 hour later I got my car back perfect. So I will like to say that they are awesome & the Price is Great , the best customer service with friendly, with a smile & the most important they know how to do the job. BIG RAY'S The best Car repair in town Normal IL I recommend for Everyone can visit. Also Cody is Friendly & Helpful Guy. I will definitely be going back for any future.Thank you So much.👍
