Bill Penney Collision

Teresa Turner

★★★★★

7 months ago

I have not had any issues so far but its only been two weeks . Got my car back in a timely manner. They continuously kept me informed about my car and parts.The staff was really nice when I dropped my car off and picked it up. Will go back again.

Justin Ennis

★☆☆☆☆

8 months ago

14 days after drop off there’s a huge spot of paint missing from my bumper. It’s clearly not in the photos from drop off yet I was told that I had a faulty bumper repair that caused the paint to peel off when they washed the car. So 18 months of car washes and rain couldn't remove the paint they managed to damage in one wash??? He offered to repair it at his cost of a couple of hundred dollars. Why should I pay anything?! It wasn’t there and it was clearly not there in the photos when I dropped it off your hands are tied you pay or you leave they damaged my car they wouldn’t fix it. I think they suck.

Parker Rose

★★★★☆

a year ago

Took a very long time to get insurance repairs completed, was told the car would be ready every day for 2 weeks (it wasn't ready any time in those 2 weeks) until it was ready. Had an issue after picking the car up and they took care of it no problem when I could bring the car by. The work done on the car seems to be top notch and about as close to perfect as possible. Not cheap but if your vehicle is covered by insurance it seems to be a good shop in late 2024.

Lisa Morgan

★★★★★

6 months ago

The paint job was great and the service department kept us informed of the upcoming stages of painting. They were very considerate and informative.

Jeffrey Thomas

★★★★★

2 years ago

My beloved 2013 Toyota was part of the 'Warranty Enhancement Program' for White Paint Peeling (CSP/ZKG). Even though just a small area was peeling, they stripped ALL of the old paint off and repainted it like brand new. During the ~month long process, they also provide a nice new Loaner Car. They provided over $13,000.oo worth of services at no cost to me. That's what I call excellent outstanding awesome service. This is why I ONLY buy Toyota's, and ONLY buy them from Bill Penny Toyota in Huntsville the Rocket City in the Heart of Dixie of Sweet Home Alabama !!!

T E

★★★★★

5 months ago

These guys took very good care of my truck. The service was excellent and their estimated timing was spot on.

Sherri Nimmo

★★★★★

2 years ago

Great service friendly staff. Total Paint peel recall. They did excellent job I love my 2013 Toyota Avalon

Paranjaya Pokharel

★★★★★

9 months ago

After my car was hit in the parking lot, I wanted to go to a place that specialized in Toyota vehicles. I could not have been more pleased with Bill Penney-their communication was up-to-date and the people at the front desk were so kind, professional, and helpful. I dropped off my car 5/29 and got it back 6/5, which was 4 days sooner than their expected estimate! My car looks great and I even got free tshirts at the end :) I will be returning here if I ever need to.

Madelene Edwards

★☆☆☆☆

2 years ago

So I’m guessing my review got deleted, but I’m writing this review for others to understand that they need Pay close attention take pictures before you drop your car off with Bill Penny collision and then also take pictures after I hit a deer with my car which the only damage was the front driver side. My vehicle was totaled by State Farm and my guess Bill Penny thought that they were going to be able to keep my car or somebody working there did and decided to do what they wanted to do with my vehicle, so they have someone there that is dishonest and is shady because they cut the side of my air intake box. There’s a big hole I took pictures of what it looks like but I also took pictures when I went to pick the car up but I didn’t think to even look but when I scrolled into the picture that I took in their parking lot, it had a hole in the side of my air intake , I called up there and spoke to a man and he had stated that it must’ve happened in the accident. Well, I don’t think a deer can use a saw to cut the side of my intake box. There is even over cut from when they use their saw I do not recommend Bill Penny collision to anyone and if you do use them, make sure that you document everything and take pictures before and after and make sure you inspect your vehicle before you get out of that parking lot of every little thing , the man I spoke with might not have known anything about what happened but somebody working there is very dishonest and they’ve caused me a lot of problems i’m looking into what I can do about it. Not only did they cut the side of my air intake box before I left the parking lot, I spoke to the man because I popped the hood of my vehicle and I seen that The engine cover and all was missing which he claimed he had nothing to do with that and he also went back there like he was looking to see if it might’ve been back there and comes back out and says it was not So probably the same guy that cut the side of my air intake. Box also took my engine covers. It just makes no sense. Why can’t people just be honest I mean they thought they were going to be able to keep my car because the only thing wrong with it is it needed a front bumper cover and a headlight assembly that is it but they thought again when I said I was keeping my car. Mind you I drove the car from my house after I hit the deer that is still living. I drove it to Bill Penny collision with no check engine lights or nothing on the vehicle. It ran perfectly fine with no issues then I picked it up and the check engine light is on and it’s running like crap and now I ran the codes and it said air Pressure problem which of course cause there’s a whole huge hole in the side of my air intake box Which was not there when I dropped it off at Bill Penny collision.

Donna Barron

★★★★★

4 months ago

The repairs to my 4Runner were completed with great professional quality. I would highly recommend Bill Penney Collison for any repairs needed to your vehicle.

Siobhan Wilkinson

★★☆☆☆

6 months ago

My husband and and I were very frustrated with our experience with Bill Penney. We had a car brought in to be assessed for an insurance quote. The employees I spoke to were very rude about our estimate, and they began to order parts even though I specifically asked them not to do any work on the car before letting me know what was wrong with it. They got very upset when I didn't have them do the repair and still charged us a couple hundred dollars just to remove and reapply our bumper (which I did not say they could do). I will definitely not be going back.

Kevin Becatti

★★★★★

8 months ago

I really enjoyed the experience with Bill Penney Collision. The facility was clean and the drop off experience was relatively smooth. They had all the details ready about our car and insurance we were dealing with. They also knew the details about our rental. The repairs look brand new and turned out great. The entire time we were updated through text on the estimate, repairs, and estimated completion date. Only thing I wish I could have seen was what they were fixing in the moment. The completion was finished sooner than expected and they worked with us on a pickup date. The pickup was incredibly smooth and easy. Overall 10/10.

Katie Wallace

★★★★★

2 weeks ago

Took my Honda in for repair from rock damage! Bill Penny does quality work and has knowledgeable and friendly staff!

Laura Moore

★★★★★

3 months ago

The entire team that helped with my vehicle was absolutely the best! Everyone was so professional and took great care of everything and updated me along the way. My car looks brand new!

Kristen Bauer

★★★★★

a year ago

Took my 2024 RAV4 to Bill Penney Collision after someone hit her in a parking lot. Accident happened 12/6, I dropped her off 12/13 and she was finished 1/2. Much faster than I had anticipated. Super nice people working there, explained the process, kept me informed regularly and did a top notch job on her to keep her in warranty. She got a well needed facelift and we got her back looking brand new again. They even gave me and my son some fun t-shirts as well. Everyone we spoke to was kind and helpful throughout the whole process. Definitely recommend! Edited to add: progressive insurance acted promptly as well once their client finally admitted fault. I bet they’ll look next time they back up and not sideswipe a car. Pics are before obviously- she looks perfectly brand new now!

rohit toor

★☆☆☆☆

7 months ago

WORST AND WORST AND WORST experience they can fix the car bumper properly almost visited 10 times. your morning routine is breakfast then work but my is breakfast then bill penney collision center spent hours over there leave your works because your $36,000 hanging under the headlight and till today its hanging like a junk car. THIS IS MY MESSAGE TO BILL PENNEY THROUGH REVIEWS THIS ISSUE IS GOING TO COURT SOON. JUST THINK ABOUT IF THIS HAPPEN TO YOUR BRAND NEW CAR ( MR.BOB, MR.DARYLL, and MR.SCOTT)

Tiff Needle

★☆☆☆☆

10 months ago

I wish i could leave less than one stars because that’s how this service was. I brought my car to be assessed yesterday and all i faced was incredibly rude staff, them mishandling my vehicle to the point of my original damages being so much worse. Waiting over 30+ minutes for a simple quote on paper. The lady ripped my entire panel back and didn’t even try to put it back the way she found it. Made an incredibly incorrect assessment about my vehicle and was extremely rude. The worst interaction i have ever had here and i will never come back.