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About Business
For professional Car Repair care in Bellingham, WA, Bellingham, look no further than Birchwood Auto Repair. Their team excels at delivering top-tier results for Auto repair shop, Car repair and maintenance service, Mechanic and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 302 pieces of feedback. They have become an integral part of the Bellingham, WA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Bellingham, Birchwood Auto Repair is ready to assist with your next project or repair.
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Google Reviews
Leone Ellis
★☆☆☆☆ Let me preface this by saying this is the first review I have left any business. Anywhere. I have lived in four different countries, I have been to a lot of different businesses, this is the first time I’ve felt inclined to write one. My husband and I took our car here to have the battery sensor wires correctly attached. This is a short job but weird history so my husband asked if he could speak to the mechanic, the girl at the front desk (Alyssa) said no, she had it handled and would explain. In retrospect we should’ve been firmer because spoiler alert, she didn’t. We left the car, got a text with a list of a few other things that needed to be done, oil change and engine fan replacement on top of the wires and a quote for everything, very reasonable price, we approved it. Skip ahead a few hours we get a call that it’s ready but there was an issue with getting the wires done. After arriving the mechanic (who we met once and was very sweet, issue is not with him or his work) came out and apologised and said that he didn’t realise the wires needed to be welded together (because Alyssa didn’t tell him what we were forced to tell her instead of the person doing the job) so the job wasn’t done and they were closing so he couldn’t finish today. He asked us to bring it back tomorrow and he would finish, a 15-30 minute job in his words, Alyssa chimes in we would need to leave it for 1-2 hours however. Fine. At this point I should’ve listened to my husband who was annoyed and wanted to take it elsewhere but after seeing how apologetic the mechanic was I wanted to give them another shot. We bring the car back the next day around 10/11am and Alyssa tells us we need to leave the car till the end of the day… Not what she had told us not 24 hours before. We obviously could not. She tells us to bring it in earlier, around 8:30 if we want the job done. At this point we should’ve stopped trying, I’ll cut the story short, I returned in the morning two other days over the next 2 weeks when I had the time. I was turned away or told to leave the car all day both times before Alyssa finally told me she could make me an appointment, I wish that were an option sooner but whatever. That brings us to today. She made me an appointment, 8am. I had given her the keys at 8 on the dot. The lot was empty, I was the only car there. I was told I would get a call when it was done. On the third hour of waiting I call for a status check to hear that it hasn’t been seen or started on, at this point, my 5th try I decided to cut my losses and told her I would just come to pick it up. I walked in, said hello, she just shoved my key towards me with a ‘here’. This was very long but I wanted to give the full story. If you have free will, use it. Don’t go here, it’s not worth it. I genuinely feel bad for the mechanic that works here because their receptionists incompetence is definitely losing them clients.
Jeff Finkbonner
★★★★★ A great, trustworthy mechanic shop employed by knowledgeable, local people who never try to upsell or gouge you. They’ll let you know how badly you actually need a repair, and their prices are fair. They lock up cars they’re working on inside their chain link and barbed wire back lot, so your ride is safe in the Birchwood neighborhood.
PencilBoss
★★★★★ The receptionist is wonderful and helpful! She helped me get a quote easily and got my car fixed the same week at a reasonable price. Would recommend!
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