BMW of Beaumont Service Center

Crystal Bevil

★★★★★

a month ago

Myah is an amazing customer service representative. She listened to my needs and ensured they were met. She exceeded my expectations beyond all measures.

Fanniece Hawkins

★★★★★

5 months ago

I trust Taylor to handle all of my service needs. He’s knowledgeable, personal and dependable. He doesn’t have a lazy bone in his body. He goes above and beyond to treat you like the valued customer you are. I leave feeling like family after most visits.

Frank Chen

★★★★☆

4 months ago

Bought a used BMW and wanted some information on the vehicle so I visited this dealership. Kim was excellent and full of knowledge, and even suggested an oil changed which was dine on the same day. The seller also only provided me with one key and I needed a second key and she took my information and will order one for me.

Joseph Scott

★★★★☆

4 months ago

Taylor was my service advisor who always greets you with a smile. Everything was explain about the service to be rendered on my vehicle. Even to the extra part that was needed to complete the job. The job was done in a timely manner in lieu of, the construction and remodeling that's going on.

D. Briggs

★☆☆☆☆

5 months ago

Service Review: Disappointing Experience and Lack of Communication Dates of Service: October 10th – October 15th Service Advisor: Sandra Rating: 1 out of 5 Stars (Poor) I was highly unsatisfied with the service and communication during my vehicle's six-day stay (October 10th - 15th). The service was for a mandatory service and the repair of a broken wheel from a pothole. Additionally, I requested the replacement of the Front Lower Grille and the Tow Hook Cap Cover. The issues centered entirely on a lack of follow-through and inconsistent information provided by my service agent, Sandra. __________________________________________________________ Pattern of Neglect and Critical Breakdown in Quality Control My main concern following the repair was the failure to address my requested replacements of the Front Lower Grille and the Tow Hook Cap Cover. Despite my repeated attempts to follow up and Sandra's phone updates on the primary repairs, she repeatedly dismissed the parts issue. Every time I reminded her during the week, her consistent response was, "Oh, I forgot." This pattern of neglect culminated after I paid the final bill. ____________________________________________________________ Unacceptable Part Sourcing and Installation • When I again pointed out the missing parts after paying the final bill, Sandra initially sent me an Amazon link to purchase the Front Lower Grille part myself. A screenshot of this Amazon link is attached as evidence. This is not the level of service expected from a dealership or certified repair facility. • She later stated she could order the part through the Parts department and have it delivered to me but added that I could install it myself. • By admitting to consistently forgetting essential requested parts and then deferring the responsibility of sourcing and installation to me, this demonstrates a critical lapse in professional process and final quality control. • The Tow Cover part eventually came in, and I was called to pick it up on October 25th. _____________________________________________________________ Inconsistent Diagnostic Information I requested the team check my right rear tire, as I believed it was defective. Sandra initially assured me it was checked and "not bad." A few days later, she contradicted this information, stating the tire was indeed faulty. While I was told labor would be waived, this inconsistency shows a significant breakdown in the initial inspection and communication process. _____________________________________________________________ Poor Communication and Resource Management • Communication: I attempted to follow up twice on Saturday, October 18th (at 11:42 a.m. and 12:40 p.m.). I was informed by the receptionist that an email was sent to Sandra asking her to call me back, yet I never received a return call. • Loaner Vehicle: I was without my vehicle for six days. I was told no loaner vehicles were available for my service duration. In the past, I've received a loaner through a different service agent for a much shorter repair time, suggesting an inconsistency in resource management. ______________________________________________________________ The overall experience demonstrated a serious failure in service management, attention to detail, and proper communication with the customer.

Wayne Weese

★★★★★

a year ago

You've got a real keeper with Kimberly. She was very nice and kept me informed on what was going on. I ended up getting my oil changed, spark plugs and a multi-point inspection. I arranged to bring my car back and have some additional work done and I expect more of the same professional service from Kimberly, I'm looking forward to it!

Joseph Stoute

★★★★★

2 months ago

I brought my car in for two different issues both were taken care of to my satisfaction. I could not ask for more friendly, respectful and honest service. Everyone exceeded my expectations. Five stars

Tig Smith

★★★★★

2 months ago

Sandra and Kim were awesome with getting me squared away with my schedule maintenance appointment. I appreciate their kindness shown and the consideration of my time, it truly appreciated when someone takes the time to ensure your knkw you are a valued customer.

Leslie Canales

★★★★★

5 months ago

I was fortunate to be accommodated as a walk-in by Kimberly, who was kind enough to assist me on short notice. While passing through Beaumont, I noticed an issue with my BMW X1—specifically, a vibration in the brakes when braking and using the wipers simultaneously. The team promptly inspected the vehicle and resolved the issue within a few hours. I'm extremely grateful for their efficient and courteous service, which allowed me to continue my trip without further delay. Many thanks to BMW of Beaumont.

Paul Mccloney

★★★★★

4 months ago

I was very pleased and satisfied with the work done on my BMW. It was done in a timely manner and at a very cost effective price. Taylor was very nice, honest and extremely helpful in resolving my issues and concerns. He went out of his way to make sure I was satisfied with the work and pricing. Thanks Taylor, I will be using Taylor in the future to help me with my services for my bmw

michelle lakhwan

★★★★★

2 months ago

I want to say that Kimberly with BMW IS AMAZING!! She kept me updated at all times on my vehicle status. She truly cares for her customers and our concerns. I am very grateful for her service.

Jearold Layssard

★★★★★

a month ago

Myah is very good in her service support at BMW Beaumont. She understands the problem, communicates well to provide best solution for service / repair. She tries her best to complete repairs as soon as possible thank you... Jearold L.

Sunil Potdar

★★★★★

4 months ago

Kimberly is very good in her service support at BMW Beaumont. She understands the problem, communicates well to provide best solution for service / repair. She tries her best to complete repairs as soon as possible. Also she organised pick-up car from my home to BMW.. thank you Kim.

Vikky Brittain

★★★★★

a month ago

Excellent service and communication. It was extremely easy to see what issues were found and how critical each issue was. It was very easy to choose which issues I wanted to address now and which issues I wanted to wait on. The pricing was upfront and easy to understand. It was fast and convenient from the beginning to the end.

A B

★★★★★

3 months ago

All I know, is that my service rep Kimberly is awesome! She goes above and beyond for her customers. My truck was at the dealership for quite a while, but she made sure I had a loaner to drive and kept me updated on the progress. Kimberly, thanks for all that you do for your customers. You are greatly appreciated!

Precious Maybee

★★★★★

2 months ago

Taylor at BMW in service was AMAZING. His customer service was 10/10 and he was very helpful. I brought my car in for service in the morning and they had it done right before they closed. Even with it being a holiday they still made sure to get it all done on time. You cannot beat that!

Earl Smith

★★★★★

3 weeks ago

My experience with BMW of Beaumont, was amazing. There was a problem and it was resolved quickly at NO COST. That's amazing and I'm very satisfied. Kim you are the amazing bomb of BMW. THANK YOU