BMW of Escondido Service and Parts

Carlos Islas

★★★★★

3 weeks ago

Had to come in for tires replacement. The Escondido service team was very accommodating to assist me without an appointment. I had the opportunity to work with Eric and he was wonderful. I would definitely recommend this location to friends and family. Pleasant experience through from driving up and checking out.

Glass Glass

★★★★★

a month ago

I had such a positive experience here. Michael took care of everything from beginning to end, and I couldn’t be happier. He was knowledgeable, responsive, and made me feel confident throughout the entire process. I truly appreciate the excellent service, and I will absolutely return in the future. I highly recommend this place!

Ivan Cofey

★★★★★

a month ago

Im extremely pleased and thankful for Mike D and all he did to help me solve the problems I was having. With his help and the kindness of the staff there, it really helped me get through a tough time i was having with my vehicle. Thanks again Mike D for going ABOVE AND BEYOND in assisting me he's an awesome guy!!!

Yujiro Spratling

★★★★★

3 weeks ago

Everyone treated me and my car like a rockstar! Especially the person who checked me and my car in ( Richard Correa)! Very polite and knowledgeable about the vehicle! The technicians who serviced the car did a tremendous job! Thank you Escondido BMW for a worry free maintenance experience!

Kev Chiang

★★★★★

3 months ago

Outstanding Service – Ask for Michael Michael at BMW of Escondido is hands down the best service advisor I’ve ever encountered. Not only is he extremely friendly, professional, and easy to work with, but he truly goes above and beyond for his customers. Michael took the time to explain everything clearly, looked out for my best interest, and actively helped me save money rather than pushing unnecessary services. What really sets him apart is that he also helped arrange flexible payment options, making it possible to pay over time and take a lot of stress out of the process. That level of care and transparency is rare. If you’re bringing your BMW in for service, ask for Michael. He treats you with respect, honesty, and genuine care—and that makes all the difference. Highly recommend!

fredric reyes

★★★★★

2 months ago

I purchased a used 2016 328i from a different dealership in the beginning of December. The vehicle started making strange noises and discovered it was leaking oil. I called BMW and spoke with Brice and he assisted me very quickly with getting a vehicle inspection started. He was able to get me in a loaner vehicle for the time being and I felt very well taken care of. Brice was very attentive with keeping me informed every step of the way with repair updates. He was able to see a stressful situation all the way through and I am happy to say that my wife and I will continue to bring our other BMWs to BMW service of Escondido for future maintenance concerns. They have a great team that works there and cares about what they do. Thanks again Brice!

Nicole Rickard

★★★★★

3 months ago

Eric Hall is an amazing customer service rep and is extremely thoughtful to his clients. The team at BMW escondido works with you to determine the issues and gives you options for resolution if not straightforward. I had a very long lead item that needed to be ordered for my fix and the team there took care of me the entire time! Highly recommend.

Arnold Wilder-Bruce

★★★★★

3 months ago

From the first impression to maintenance completed I felt welcomed here. Bought my M550i in LA and I live downtown SD but came here from seeing their BMW Breakfast Club meets and I’m glad I did. Arrived early and instead of waiting another advisor helped me out and introduced a few people, made sure I knew about the BMW Connected app and had everything setup before they took my car back. I will continue to come here even with the drive and appreciate the personable service I received.

Jonathan Bush

★★★★★

3 months ago

Very impressed by the great experiences I have had at Penske BMW repair shop over the past few years. I always receive friendly treatment, excellent service, and I can count on quality work. This was my first time visiting since my car’s warranty expired and I was pleasantly surprised by the reasonable/competitive prices. Thank you for taking such great care of my car!

Kevin George

★★☆☆☆

Edited 2 months ago

Usually I don't have any issue with them servicing my car until the other day. First off when I first call I was told it would take most of the day to repair (recall and brake fluid change). When I got there it was only going to take part of the day. I could have planed my day better. Then both my front and back windows where smeared from them using the wipers. Why!?!? And the back of the car was dirty, I thought the car usually gets washed. Then they put 40 pounds of pressure in all my tires when it clearly states 32 in front and 35 pounds in back. Not happy. But I did like the inspection video. UPDATE It's been over 2 weeks since I emailed him with phone number. Have not heard from him at all. Just saying....

Yamila Ortega

★★★★★

6 months ago

Mike D who was my advisor and Anthony would did my vehicle inspection video were great. Mike is always kind and helpful to the fullest , I truly appreciate it. Great person. Mike keeps in the loop of everything and offers great advice. Anthony did an amazing job with giving me really good details and feedback on my vehicle, I’m not an expert with vehicles but he really helps understand.

Maria Elige A

★★★★★

4 months ago

Excellent service and communication. I highly recommend this service location. The service team did an excellent job at maint sure my car was in top working order and I really appreciate Brice staying on top of communicating with me as needed. Thank you all for the great experience! I am very happy with my car, and I will be coming back to you guys for all my tune ups and maintenance.

Saad Zaidi

★★★★★

5 months ago

My 2025 M440i made a creaking sound upon brake pedal being pressed and released, and this had started happening when another (different) dealer had performed brake expansion tank recall, and they were unable to resolve this creaking sound issue that started happening right after the recall. BMW of Escondido was professional in their approach and were referred to me by colleagues at work. The entire process went very smooth and they correctly diagnosed the issue, had a great experience working with my service advisor Eric Hall who called me promptly the next day of my dropping the car,.kept me informed throughout the process, provided me a time frame when the car will be ready and part will arrive, provided me a loaner vehicle and fixed the car few days before the promised date and creaking noise issue is gone. I will highly recommend BMW of Escondido for all your service needs. All in all a very good experience and I look forward to establishing a long lasting relationship with them.

Nicole Gallup

★★★★★

4 months ago

Richard Correa was helpful and easy to work with. The people at the loaner car desk were quick and nice. Even though my car had to be towed in, it was overall great experience dealing with everyone. My only feedback would be to make sure the plates on the loaner cars aren’t expiring or expired so whoever is driving it doesn’t have to make an extra trip back.

Sara Badeanlo

★★★★★

a month ago

Michael was phenomenal! He made sure that I was taken care of and answered all of my questions with so much patience. I will definitely be back.

Selene Torres Neumann

★★★★★

a month ago

Mike &: Natalie took care of me very nicely and provided good pricing for my oil change and recommended other services my car needs. Thank you both for great service!!

B Leon

★★★★★

3 months ago

Easy to schedule service online and quick/friendly help. Service advisor Michael D was incredibly knowledgeable and helpful and provided excellent customer service. Will continue to use them and appreciate having the personal experience there.