Google Reviews
Charles “Andy” Mathews
★★★★
☆
3 weeks ago
Buying a used high-end, non-BMW brand from this BMW dealer was a smooth experience but marred by one delayed disclosure of value-impacting information. After we had agreed the price, completed the paperwork, signed the sales contract, and we’re about to take delivery,, the sales agent disclosed that there was only one key to the vehicle - normally there are two. The impact to me was a cost close to $1000 to buy and gave programmed a second, spare key - as it was too risky not having a spare intelligent key to obtain access in case one key was lost, damaged, misplaced or became defective. That was a huge change in the value to me of the transaction. The sales person was personable and the F&I experience was well organized with no add-on sales pressure. The facility was spotless.
RJ Scott
★★★★★
4 months ago
I can't say enough good things about BMW Murrieta, and our salesman Rodrigo Cavalle (Rod). This is our third purchase from this dealership and it's a pleasure every single time. Rod went above and beyond this time around to help us get into something new and out of two older vehicles. If you're in the market for a new car, reach out, you won't be disappointed!
Michael Cornelius
★
☆☆☆☆
5 months ago
Bought a used 2014 Infinity Q60 in February. Drove the car for 2-3 months and one day I hear a noise under the car as I'm driving. I discovered that a lot of the plastic guards under the front end were loose. When I jacked up the car, there were 10 bolts and 10 clips missing underneath and now some of the plastic had big holes in it.. My car supposedly went through a 150 point inspection before I purchased it. I put new bolts and clips in, paying for them out of my own pocket. The car was due for an oil change in a month or so and I had prepaid for these when I bought the car so I waited to say anything to the dealer until I went in for the oil change. When I took the car in, I spoke to the service person and the service manager. I was told that I did a great job securing the parts that had been loose, but there was nothing they were going to do about replacing the parts that now have holes in them because I waited too long to bring the car in to the dealership. This was obviously overlooked by the person who "inspected" the car and should have been caught. There were about 6 pieces of plastic missing bolts and clips and now 2 of the parts have holes in them due to rubbing on my tires. Not at all what I expected from a BMW dealer.
D. Aker
★
☆☆☆☆
Edited a month ago
I have been servicing my vehicles with BMW of Murrieta for over four years and have generally had good experiences, with only minor issues along the way. Unfortunately, my visit on 02/10 was extremely frustrating. My vehicle stayed at the dealership for two weeks for four overlapping concerns plus an oil change. Only one issue appears to have been addressed; the others were marked “could not verify customer concern,” even though my service advisor later told me that at least two other customers had the same complaint after I dropped off my vehicle. At pickup: •The service reminder was not reset in the MyBMW app. •The tire pressure, listed as checked, was incorrect, one tire was 7 PSI low. •Although the car was supposedly detailed, the rear left quarter panel was left untouched and very dirty. •I was told the pressure would “ramp up as I drive” instead of having it corrected. My regular advisor Allison (who is excellent) was not available, and when I asked for a manager, I was told none were available and to return the next day after already waiting weeks. Matt from sales stepped in and genuinely tried to help, which I appreciated. This experience showed me that people make the dealership. Allison and Matt are professionals, but the handling of this visit was very disappointing. I hope management takes this feedback seriously. This rating reflects this specific visit only and is based on the length of the service stay, unresolved issues at pickup, and the way the situation was handled, rather than my prior positive experiences with this dealership.
Brittany Griffin
★★★★★
6 months ago
I had an amazing experience here! From the moment I walked in, I was greeted and treated very kindly. Jairo, our car sales representative was top-tier and he made sure I was comfortable every step of the way. There was no pressure from him and they worked with my needs and tailored it to what I was comfortable with. If I ever need to buy another car, I am coming here and going directly to Jairo! I’m extremely happy with my purchase and I’m telling all my friends and family to purchase from BMW of Murrieta. I’m walking out with my dream car and I couldn’t be more happy!
Mia Manoukian
★★★★★
2 months ago
The respect and family-like environment at BMW of Murrieta is like no other. I drove three hours after speaking with the salesman and manager via phone to pick up my car. Daniel, Freddy, and Dave were the best and made me feel like a VIP Customer. They strive for excellence here and I’m glad to have done business with them. The whole process was so easy going and stress-free. I will forever remember the experience I had when joining the BMW Family and I genuinely think I wouldn’t get that treatment at another location. After driving my car for a week, I still am excited as I was the first day getting it. They don’t lose contact after the sale either. They remembered a small detail of my boyfriend in search of an F90 M5 and Dave emailed us over links after leaving of a few he might be interested in. Overall, if I could give 10 stars I would. Genuinely, this was such an amazing experience and I’m glad I made the three hour drive. I’m not too tech savvy so I don’t know how to add the picture of my new car!! It’s a beauty though!
Chris Hansen
★★★★★
2 weeks ago
Recommend Client Advisor Dave Townsend. He assisted with my out of state EV purchase. Required more logistics, FedExes, FaceTime, and texts to complete the sale, but he was communicative and helpful throughout. The car arrived as advertised. Quality dealership, quality people. Chris
claudia chiriac
★★★★★
a month ago
Ken at BMW of Murrieta consistently delivers exceptional service. Every time I come in, Ken makes the entire service experience smooth, stress-free, and genuinely enjoyable. He’s attentive, knowledgeable, and truly cares about making sure everything is handled perfectly. I absolutely love dealing with BMW of Murrieta the entire experience there is amazing from start to finish, and I actually enjoy going in for service. I would confidently recommend BMW of Murrieta to all my friends and family. Exceptional service all around!
Kelvin Monroy
★★★★★
4 months ago
I went in to service my 340i and I have to say, this place has not disappointed at all. John (2nd or third room to the left in the drive in garage) my service advisor was very helpful and knowledgeable from the beginning. Appreciate all the help and information he provided. I bought my car here and brought it back for service and it's been great. Highly recommend you get your BMW here and see John for any service request.
Susan Young
★★★★★
a month ago
Last week I purchased a 2025 Toyota RAV4 from BMW of Murrieta. Shopping for a car is very stressful and overwhelming at times. I had been to several car dealerships but I was not able to find the right car for me. Fortunately, my daughter found the car I purchased. Our sales representative was Freddie. From first contact with my daughter he was so respectful, informative and answered all of our questions. When we arrived at the dealership he was just wonderful. He was very patient and thoughtful. The car buying process with Freddie and the finance manager was straightforward with no pressure. This was the best car buying experience I have had and I’m a senior citizen so you know I’ve purchased a few cars. Thank you so much for all of your assistance. Susan Young.
Charlie Aldana
★★★★★
a month ago
If you’re heading to BMW of Murrieta, do yourself a favor and ask for Joe Hernandez. I was blown away by his technical knowledge and expertise—he answered every question I had with ease. What really stood out, though, was his friendliness and genuine approach. He made me feel like a valued customer rather than just another transaction. Highly recommend Joe for a stress-free, top-tier experience!" I would highly recommend this dealership to anyone .
Dania Jeffries
★★★★★
Edited 3 weeks ago
Just bought a car from BMW of Murrieta and had a great experience with Charles. He was patient, transparent, and really took the time to make sure everything made sense throughout the process. Buying a car can sometimes feel overwhelming, but he made it easy and actually enjoyable. I’m really happy with my purchase and the service I received. I will be recommending him to friends and family..If you’re coming here, definitely ask for Charles aka Charlie
Tina Samson
★★★★★
a month ago
had an outstanding experience working with Joe Hernandez at BMW Murrieta. His expertise is immediately clear—he knows these vehicles inside and out and explains everything in a way that feels both informative and approachable. On top of that, Joe’s friendliness made the entire process smooth and enjoyable. He was patient, attentive, and genuinely committed to helping me find the right fit without any pressure. If you’re looking for someone who combines deep product knowledge with exceptional customer service, Joe is the person to see. Highly recommended.
22MdA22
★★
☆☆☆
a month ago
Everything was good until it wasn't. We purchased a 2024 BMW I5 and that process was good. We brought the car in for service twice so far, and everything was good. Now, when I scheduled a swerve ice, was told that I will need to wait or arrange for a ride, as they do not do loaner cars for services under 3 hours. So much for honoring their word when we bought the car or "grandfathering" in a policy. I have tried for a few days now to reach management with no response.Apparently they dont care about customer loyalty, customer experience, customer satisfaction. They need to understand that people are busy and not everyone can sit around for 3 hours or for that matter, drop schedules to arrange rides. And for a relatively new car, why should I need spend for an Uber or Lyft? For our Mercedes and Lexus, the dealer takes care of us. BMW Murrieta needs to learn from the competition.
Rosina Baylor
★★★★★
2 months ago
Our salesperson Mark Dehnoo was above exceptional in his service to us! He is extremely knowledgeable, honest, and patient throughout the entire process of us purchasing our new car. This is our 2nd BMW purchase with Mark and he is the reason we keep coming back!
Collin Mundorf
★★★★★
a month ago
Allison, our service advisor at BMW Murrieta, is a pleasure to work with and her honesty & kindness is beyond our expectations. Also, Art, the Mechanic for BMW of Murrieta, is the best at putting all of the details together fixing our car, his work ethics is phenomenal! Having them both gives us a peace of mind that everything is going to be done right! Thank you Allison & Art!
Mark Martin
★★★★★
4 months ago
I had an amazing experience working with Charles! This will be my 2nd car I’ve purchased from him.From the moment I walked in, he was friendly, patient, and incredibly knowledgeable. He really took the time to understand what I was looking for and never made me feel rushed or pressured. What stood out the most was how transparent and honest he was throughout the entire process. He answered every question clearly, laid out all my options, and made sure I felt confident before making any decisions. You can tell he truly cares about helping his customers, not just making a sale. I drove away in a car I love, at a price I feel great about. If you’re looking for someone who is professional, personable, and genuinely invested in your satisfaction .. ask for Charles over at bmw of Murrieta .You won’t regret it!
Shah Miah
★★★★★
3 weeks ago
I wanted to come back here and leave a positive review for BMW of Murrieta. After having a bit of a stressful situation initially, the team truly stepped up and made everything right. Their professionalism, communication, and willingness to resolve the issue did not go unnoticed. They were attentive, respectful, and made sure I left feeling valued as a customer. A special thank you to Service Director Ryan Cornille and my Service Advisor Allison Wentland. Ryan took the time to personally listen to my concerns, stepped in to ensure everything was handled fairly, and followed through to make sure the issue was fully resolved. His leadership and commitment to customer satisfaction were very clear. Allison was equally amazing throughout the process. She kept me updated every step of the way, explained everything clearly, and was always kind, patient, and responsive. She made what could have been a frustrating experience feel smooth and manageable. It truly makes a difference when a team is not only knowledgeable but also genuinely cares about their customers. Thank you again to the team at BMW of Murrieta for turning my experience into such a positive one. I would definitely return and highly recommend them to others.
Luis Santos Maldonado
★★★★★
Edited 4 months ago
I recently had the pleasure of purchasing a 2026 BMW X6 from Mark Dehnoo, and I can confidently say that it was one of the best car-buying experiences I've ever had! From the moment I stepped into the dealership, Mark was welcoming, knowledgeable, and truly passionate about helping me find the perfect vehicle. He took the time to understand my needs and preferences, guiding me through the various features and options of the X6 with expertise and patience. Mark's professionalism and transparency made the entire process smooth and enjoyable. He answered all my questions thoroughly and never made me feel rushed or pressured. His attention to detail ensured that I was fully informed before making my decision. The BMW X6 itself is absolutely stunning—both inside and out! The performance, comfort, and technology are second to none. I couldn’t be happier with my choice, and I owe a huge thanks to Mark for making it all happen. If you're in the market for a new vehicle, I highly recommend reaching out to Mark Dehnoo. He goes above and beyond for his customers, and you won't be disappointed! Thank you, Mark, for an outstanding experience and for helping me drive away in my dream car!
Chloe Walker
★★★★★
a month ago
I decided to do something spontaneous today and see what kind of deal I could get for trading in my leased 2024 BMW i4. I called the dealership and spoke with Aaryn. I explained that I’m only about a year and a half into my 3-year lease and still had a pretty large payoff amount, but he was determined to make something work—and he did! From start to finish, everyone I spoke with had great energy. The dealership was clean, had a ton of options, and the whole experience felt easy and stress-free. Huge thank you to Aaryn, Osmond in finance, and the sales managers for making it happen for me today. I’ll definitely be recommending this dealership to my friends and family!
