BMW of Myrtle Beach Service

Brian Ruiz

★★★☆☆

2 years ago

Service And Sale are disconnected. I do not know how they sell cars.

Sahar Salama

★★★☆☆

2 years ago

Waited way too long for an oil change, would recommend dropping it off or getting a loaner for the day

Rob Charest

★★★★★

2 years ago

Expert service with an inviting atmosphere and great basic oil change pricing. The only place I go for proper service on my BMW.

James

★★★★★

a year ago

Recently came here to address a recal and had a great experience from start to finish. These guys are very professional and friendly. 10/10 Would recommend.

Rick Clausi

★☆☆☆☆

3 years ago

Brought in on a really. Car was running rough so I asked them to see what was wrong, $194.00 for the evaluation that said I needed a mass air flow senior. Asked how much, $500+ for the part and $250+ to put it in. Went online found the authorized BMW part for $145.00 replacing it was removing 2 screw and unplugging the old one. It took about 10 minutes for a NONMECHANIC! It will be my LAST visit to Myrtle Beach BMW!!!

Ginger Martin

★★★★★

3 years ago

Chris (service manager) and these mechanics are the absolute BEST in professional service and BMW diagnostics! Our 1999 BMW had a plethora of problems including puffs of black smoke out of the exhaust every time the engine was started! For a very very reasonable price we drove home in a BMW that was like new, with double the gas mileage, smooth and powerful engine performance, no more black smoke or sluggish engine; and they even fixed our convertible top!! Every step of the repair process was explained via a specific video emailed of each problem and the repair needed to alleviate that problem. This shop is top- notch and these mechanics are the best in their field! We are so happy- and my husband is a hard man to please! He now drives his BMW “baby” with a smile!!

Joseph Anton

★★★★★

a year ago

My wife has a 2003 BMW 525i in excellent shape, and we always take it to BMW Myrtle Beach Service for service. We always have Shane Tabit as the service adviser. He is great to work with, Shane is amazing in dealing with people, he is always friendly, patient and eager to describe any problem in detail that comes up. Most of all he is very knowledgeable about BMWs and we feel we're in good hands when dealing with Shane. He is the best and we always take our car here. We give FIVE STARS to Shane and the Service department. Try your BMW here and you will always go back and not regret it.

Axel Rivera

★★★★★

2 years ago

I buy a lot of cars, but this dealer is by far the best dealer I ever dealt with. Starting with my sale guy Michael, to the Sales manager and the finance guy. Everyone welcomed me like family when I got there and the paperwork process was very fast. I drove three hours to pick up my 2024 M3 CS, and they made sure I had a great experience. The car presentation was awesome. I can't thank them enough. Great people, and I will definitely be back for my next purchase.

Janet Hoerner

★☆☆☆☆

6 months ago

To your response that you don't give out other customer's information is a lie!! In 2024 when I was getting an oil change; your service tech gave me another person's personal information with private information and I called and was asked if I would return it??? Shame on you. When I called I was told it would be 2 days before you could put in a battery!! When I called back when driving in; another Cody told me that they would fit me in. So inconsistent. Every person you talk to gives you a different story!!! I got my battery replaced same day with certified parts and programming for half the cost you quoted me and will never come back to your poorly run business. Shame on you.

Ryan Anderson Scandolara

★☆☆☆☆

a month ago

Today on 01/27/2026 I took my BMW 328i 2016 to make a recall, during the inspection they did, they dropped oil on top of the engine, the belt, and said it was leaking oil, they sent me a budget of $6,500 dollars to fix the problem, as I had done a detailed cleaning, including the engine, I know it has no leak, and even so the service advisor Cody Hood insisted that the car had a leak, when I called the manager Simone Ramos to talk about what happened, she did not know how to explain to me clearly, she has no knowledge about the services, and to finish, they gave me the dirty car. I don't recommend the BMW dealership in Myrtle Beach for any service, I was poorly served, they forged oil leakage to sell services, I will never go back to this dealership again.

Fran Chapman

★★★★★

a year ago

I had the best service experience ever. Starting the moment I drove in they had the loaner car already parked for me, and they were knowledgeable of exactly why my car was being brought in, everything listed that I wanted them to check out my service guy was very polite and helpful and did a great job. Simone was top notch!!!! She made my experience so nice, listened to everything I was concerned about and made sure everything worked as it should. Great communication with me and my husband on what they were doing and had my car done in a timely manner and she just had an amazing personality was very kind and helpful. The two of them together were such a pleasure. I will definitely be asking to work with them every time I go in for service. Excellent job you guys!!!!

Gary Williams

★★★★★

a month ago

I did a dumb thing and used an old license plate to clear ice from my windshield and scratched it up. Went to BMW of Myrtle Beach’s service department for some guidance because all glass places said replacement was the only option. I talked to the service manager Simone Ramos and she pointed me in the right direction. Her vendor worked magic and was able to effectively clear all scuff marks without damaging or having to replace the windshield, saving me approximately $2800. Simone and her team treat customers more like friends of the family than just customers by looking out for us regardless of the circumstances. They make the BMW experience feel like an exclusive club well worth the membership. I have never had this type of support from a service department in all my driving years.

Wolfgang Gruener

★★★☆☆

Edited 2 months ago

[My edit as the reply to the dealer reply (initial review below): [Damon, I appreciate the reply, but it perfectly illustrates the issue I raised in my review. The 3-star rating isn't about not getting the deal I wanted - it's about a communication style that feels condescending rather than collaborative. Your response here demonstrates exactly what I'm describing: instead of acknowledging customer feedback, you're explaining market conditions to me, telling me what I should accept, and framing my concerns as simply wanting a discount I don't deserve. This patronizing approach - being lectured to rather than listened to - made us feel undervalued throughout our interactions and nearly caused us to walk away during the X3 negotiation. The factual inaccuracies in your reply reinforce this point. The M2 isn't hard to come by - there are over 300 new ones available nationally right now. Every other dealer is discounting them: 25 used examples under 5,000 miles are priced $13K below yours, and dealerships within 250 mile range are offering up to $9,000 off new cars. Please don't assume which car I want or don't want - I would have gladly bought yours for the convenience of being local. The X3 deal was mutually beneficial. Please don't present it as a favor you did for us. You mad eit perfectly clear that you do nbot sell at a loss and I'm sure you did not lose money on a 63K (sticker) X3. Other dealerships simply communicate differently - they listen to customers and make them feel valued. Had it only been your communication approach, this would be a 1-star review. Because we genuinely like our sales person, it's 3 stars.] --------- Ininitial Review --------- I've been a BMW owner for over two decades, with more than half a dozen vehicles from the marque during that time. We've purchased two vehicles from this dealership and were actively considering a third. Our sales representative has consistently delivered excellent service across both transactions. The issue lies squarely with sales management. During our second vehicle purchase, the sales manager acknowledged receiving my email but never actually responded. Following that purchase, there has been zero follow-up, no thank you for the business, no customary communication that we've received from every other BMW dealership we've worked with. This is basic customer care, not an exceptional request. Currently, we're interested in an M car that's been on their lot for over a month. Identical models are being offered at substantial discounts at BMW dealerships across the country. We've contacted the sales manager several times about this vehicle, but it feels as though we're a nuisance rather than a serious buyer with a demonstrated track record. Despite our purchase history and confirmed interest, there's no willingness to compete on pricing or even engage in meaningful dialogue. It feels like being seated at a forgotten table in a restaurant. Except we're repeat customers expressing clear intent to make a third significant purchase. This isn't about the brand. BMW is from my hometown, and I understand what the marque represents. This is about dealership management exhibiting an attitude of superiority that's inconsistent with how a premium brand should treat established customers. Whether this location sells sufficient volume to be indifferent to individual sales, or whether this reflects a broader management philosophy, the result is the same: it makes doing business here unattractive for me. We'll service our cars here, but buying is a different story We'll be completing our purchase at the Columbia dealership instead. After two vehicles bought here, I expected better from a sales management team that should recognize and value customer loyalty.

Alex Litvinov

★★★★★

3 months ago

⭐ 5-Star Review ⭐ “Phenomenal Customer Service — Thank You, Michael Maely & Chuck Schulze!” I want to express my sincere appreciation to Michael Maely and Manager Chuck Schulze for delivering a truly phenomenal customer experience during my recent BMW X5 purchase. Michael is incredibly knowledgeable, professional, and attentive. He took the time to walk me through every detail, answered all my questions, and made the entire process smooth and enjoyable. His expertise in BMW vehicles is impressive, and his friendly approach made me feel confident and well taken care of. A special thank you as well to Chuck Schulze, whose leadership and support were clearly reflected in the level of service I received. Chuck ensured that everything went perfectly and that I felt valued as a customer from start to finish. The customer service from both Michael and Chuck was nothing short of phenomenal. They set the standard for what a luxury car-buying experience should be. I absolutely love my new BMW X5, and I’m grateful to both Michael and Chuck for making it happen. Highly recommend this team to anyone in the Myrtle Beach area! Alex Balaban