Bonneville and Son Service Department

Ryan Dillon

★☆☆☆☆

10 months ago

I brought my truck in for an oil change, tire rotation, and inspection. This was a scheduled appointment. I waited since that only takes anywhere from 45 minutes to an hour. Even a slow tech would finish it in an hour and a half. They had me waiting for three hours. They didn’t bother updating the ‘track the status of your vehicle’ until almost an hour after I left. They didn’t even do the complete inspection and quoted me a $190 diagnostic fee to find out why the license plate light wasn’t working. Do yourself a favor and go elsewhere for service. I had a wonderful experience buying two separate vehicles from Bonneville, but this was one of the worst experiences I’ve ever had at a dealership service center. I won’t be back and you should also save yourself some time and go elsewhere.

Bryan Coulombe

★☆☆☆☆

10 months ago

GO SOMEPLACE ELSE FOR SERVICE! I bought 4 vehicles over 18 months, the sales department is great. Service department….complete joke! Wrong parts, can’t plug a tire and here’s the best…won’t schedule my new Promasters because their lot is full. I can’t even get an oil change. Why do you make it so hard to want to do business at your service center? Why are your service reps usually acting like the customer is an annoyance? Why can’t I schedule an oil change on a new vehicle (your lot is full is NOT an answer)? Management, please answer these questions. Thanks guys for making it so hard to want to business here, I am taking all 4 of my new vehicles to a trusted service center to keep my fleet on the road. I will also be buying a different brand even though the sales department is leaps and bounds ahead of your service department.

MJH

★☆☆☆☆

4 months ago

Absolutely the worst Service Dept. Buy a car, they bend over backwards to sell. Need service polar opposite experience.

Jason Dufoe

★★★☆☆

a year ago

Here is my experience with the service center at Bonneville and Son in Manchester, NH. Some of this is good, some of this is bad, and all of this is the truth. I purchased a 2025 Ram pickup in late December of 2024, which I am mostly satisfied with. I was unable to find exactly what I wanted for the right price, so I scheduled some add-ons to be completed in the first few days of January. When I arrived to drop off my Ram and take possession of my loaner (also a nice Ram pickup) the loaner was not ready. I had to wait about 40 minutes to get it, but that is forgivable. When I arrived to pick up my new truck with the add-ons there was an immediate problem. I had scheduled the installation of seat warmers and running boards. The seat warmers were correctly installed, but when my salesman took me out to show me the work there were no running boards installed. It was about 4:15 pm and the service center was only open until 5:00. I told my excellent salesman, who we will refer to here as "Rick", that I did not want to come back to Manchester and that I wanted this done in the next half hour. Well, "Rick" immediately sprang into action and drove my truck right into the service bay, disappeared behind closed doors, said whatever needed to be said, and re-appeared five minutes later (4:20 ish). He assured me that it would be done right away and that I would not have to come back another day. Well, he was right. I walked around town for a half hour, and when I returned the running boards were indeed installed. When I stood on the running boards and bounced up and down a little I immediately noticed that the running boards flexed. I had been told that they were steel, but they are actually plastic. I have never had flexible running boards before in my 40 years of owning trucks. Quite frankly, they were more "steal" than "steel." I ran a magnet all over them and they are not steel at all. The quoted price of about $800 seemed reasonable to me when I originally agreed to it, but further research showed me that this is far too expensive (and the price did not include labor). When I was presented with a bill for an hour's labor, I was a little miffed. Although the labor was a "discounted" rate, they charged me an hour's labor for a half hour's work. I feel like because I had to wait on work I was told was already completed that now I was the one who should be charging for my time. The labor charge was an insult to me, and I would not send a friend to the Bonneville and Son Service Center as a first or second choice. Furthermore, running boards are not supposed to bend. If one were using them for their intended purpose, such as standing upon them trying to hoist a canoe onto the roof of the truck, this bending could be more than an inconvenience. In short, "Rick" and Anthony of the Service center did right by me, but the punctuality and cost were way out of line.

Perspective Possibilities

★☆☆☆☆

10 months ago

Mike Raymond is a dishonest man w shady business practices. He sold me a lemon & refused to help me fix it. I'm already in the hole 1500+ & it still won't pass inspection. I'm not sure how reputable the business is itself, so I won't speak on that but I definitely wouldn't trust anything Mike says unless you enjoy being ripped off.

Carol Dimick

★☆☆☆☆

2 years ago

My Jeep was diagnosed 2-3 months ago that it needed a new gas tank. Luckily, it was covered by my extended warranty. The gas tank was on a back order, and I had to wait. Last week it finally became available. The appointment was completed, and repair was made. I was notified during the repair that I would need a new fuel pump and that it was not covered so I had to pay for it out of pocket. I walked in the door to be approached by the service manager M.F. who told me that the gas tank was not covered, and I owed Bonneville $3,000.00!! I was like no I have a service contract and he argued with me that I did not. I opened my email and showed it to my advisor R.M. The email confirming my service contract and she was like are you sure you are not confusing it with your car insurance? I looked at the email and it clearly stated Bonneville and son. You would think being a service advisor she would have known that. Then I was told my M.F. that I could NOT request a technician to do my work. Well, you know what I am the customer and can choose who I want and trust to do my service work. I ended up having to contact the Finance Manager R.H. and he was like you do have a service contract and was going to the service department to show them. Come to find out there were two accounts under my name which is why they couldn't find my contract. I then called the extended warranty company to be told that the fuel tank was never submitted. I have nothing good to say about Bonneville and Son SERVICE department. Thank goodness that there are people there that know their job and helped me. Thank you so much!

Joyce Gosselin

★★★★☆

2 years ago

I recently bought a 2015 Jeep Renegade from Bonneville. There have been some issues with a module that needs replacing so I have had to bring the car back a couple of times and will have to do so again after the other part comes in. I have been helped by Renee in the service department. She was fantastic and helped me when I couldn't get my car back in time on Tuesday. My daughter and infant granddaughter were in a car accident and I was frantic to get to them. Renee was very understanding and went above and beyond to get me into a rental car so i could be with my daughter in her time of need. When I returned the rental and picked up my car on Thursday, I was glad to see her. She was very compassionate. Thank you, Renee.

G D

★☆☆☆☆

6 years ago

1 star is too much. Went their for a problem with my wife's 2017 Jeep. Waited a week to get an appt. We bought it used March of 2019 and as of Jan 2020 have gone through 3 sets of tires. The rear tires kept wearing through treads down to nothing. Also the front sway bar links were worn and needed to be replaced. Jeep is still under warranty with less than 36,000 miles. I also asked them to do a state inspection. The next day when I went to pick it up they said nothing was wrong mechanically and that they thought the tires were defective. They said they needed to order the parts for the front end and were at least a week out. They failed inspection because of worn tires and linkage. So I left there with nothing fixed and a vehicle that was not safe to drive. I decided to take it to a VIP to have an alignment check and they told me that the Jeep was not safe to drive as the front and rear alignment were way off. They had the sway bar links within an hour and did an alignment and couldn’t believe that this dealer said there was nothing wrong. I then went to tire warehouse where i had bought all 3 sets of tires and they wrote it up as mechanical issues. They obviously did not check anything and sent me on my way. The service manager told me he couldn't do anything because there was no maintenance record. So they breached the warranty contract and I am out about $1800 in tires and repairs. Also VIP said that when they went to print a sticker the state DOT said there was already one printed and Bonneville passed inspection. When I called to say I was owed a sticker which they charged me for I was put on hold for 15 minutes then told that they were booked up and could not see me for at least a week because the mechanics all had the flu. In this day and age you would think they would bend over backwards to make you happy. I will never go back there and I will tell the story to everyone I know to prevent them going through the same thing.

Tim Bridge

★★★★☆

4 years ago

Fast work replacing the front axle engaging motor. The only issue i had there was the woman in charge of loaner vehicles lying to me about the availability of one of the loaners, and doubling down on it when i informed her i was having difficulty getting in and out of the only one she would give me ( I'm handicapped). She finally offered me something it would have been harder to drive... Knowing i wouldn't take it. I brought in my Charger to be worked on. She could have let me use the Charger that was in the loan queue. The one that hadn't moved when i returned the loaner Jeep the next day. Aside from her, everyone there was helpful , polite, and efficient. I would certainly take my car back for work, but next time i hope to get an equivalent sized vehicle... One i don't hurt myself climbing in and out of with bad legs...

Matthew Parker

★☆☆☆☆

3 years ago

Brand new Jeep, waited 4 weeks for it, and it had a broken sensor hanging off the windshield on delivery. Brought it back, service writer was rude, too busy, had other things to do. Manager couldn't be bothered to speak with us direct about the repair issue. 4000 miles now and this dealer wants some third party to replace the entire windshield instead of properly attaching the sensor. Don't buy here, don't get service here.

Cory Cooper

★★★★★

6 years ago

Had my vehicle in for service, and Jay and Nick continue to give the unparalleled customer service that I have experienced since my first visit to Bonneville and Son. They couldn't be nicer, or more responsive and understanding. Devyn and Mike went over and above as they have since the deal was done. Kudos all...I know I made the right choice choosing this dealership.

Chelsea Ferreira

★★★★★

Edited 6 years ago

I bought my Jeep here nearly two years ago and had a great experience. In fact, it was so great that when it was time for my best friend to get a new car, I brought her here! The guys did not disappoint. Highly recommend this dealership and their service center!

April Haxhija

★★★★★

4 years ago

I just recently had surgery and was not able to walk or drive. Mike Raymond offered to come and pick up my Jeep and have it serviced because the battery wasn't holding a charge. Mike is always professional and willing to go that extra mile to help out customers in need.

Sharon LeBrun

★★☆☆☆

6 years ago

The mechanic was great...He listened and he was respectful and fixed the problem without trying to sell me anything extra but the service department guy was rude and condescending. He told me the price would be a certain amount and then charged me literally double.

James Finnigan

★★★☆☆

6 years ago

Nice people. Very friendly and willing to help, great customer service. Only downside is, they are so overly expensive! $800 for a parking brake fix. That is just unrealistic and ridiculous! Still, nice people

thomas defosses

★★★★★

Edited 5 years ago

Consistently great, personable service here. By far, the best dealership and service department I've dealt with, which is why my last five vehicles were bought and serviced here. You won't find better. A+

Architectural Design LLC

★☆☆☆☆

5 years ago

I spent $3,099.4 on a transmission fluid cooling radiator, an engine degrease, and a serpentine belt replacement, to find that 5 month later a serpentine pulley was damaging the timing cover on the engine, I have take my vehicle there for inspections, qnd other cares, also to perform rutine checks as well. Prior to taking it there, not only i paid over $3k to perform repairs, they wanted to charge another $2,900+ dollars to fix a problem that "they fail" to find in the multiple $145.00 inspection, but also in an area where they and only they have performed work on my vehicle, i called the department head, No Answer, I even try reching out to the owner and NO ANSWER. IT IS MY SUGGESTION, DO NOT GO AND DO SERVICES AT THAT DEALER, ON MY FIRST MAJOR REPAIR OF $3K THE EVEN MISSPLACE A PART FOR MY VEHICLE, AND THE SOUND I AM GETTING AFTER THAT INITIAL REPAIR, HAPPEN TO BE THE SOUND OF ANOTHER MAJOR REPAIR WORTH $3K. THEY DONOT CARE ABOUT CUSTOMERS, IN ADDITION TO THAT, THEY ARE NO RESPONSIBLE OR OWN TO THEIR MISTAKES. THEY DONT CARE THAT YOU PAY OVER $40K FOR A VEHICLE AND PRETEND THAT BY BEING AVERAGE THEY ARE DOING GREAT.