Boswell's Auto Service

Linda Wiggins

★☆☆☆☆

Edited 9 months ago

💥 UPDATED REVIEW💥 We paid for the services completed on my husband's vehicle and by the next day when he was driving to work (to Annapolis), the vehicle was having exactly the same problem. Ironically, on the service order/receipt, there was a note to return the vehicle if the issues occurred again. When I called to make them aware that we were having the same issues, they said we could drop our vehicle off, but they wouldn't be able to get to it until the following Wednesday, due to them being closed on Tuesday for the holiday, which was COMPLETELY UNACCEPTABLE because my husband is in law enforcement and could NOT go without his vehicle for 5 days. My husband was so frustrated that he spent his money on repairs and his vehicle still was not working. He did not want to take his vehicle back to them due to lack of urgency or concern they had. We will not be taking any of our vehicles back. ---------------------------------- We've been coming to Boswells for years with all of our vehicles. They have great customer service and always explain what the issues are with your vehicles and are honest if they are unable to complete the job and point you in the right direction.

Shirley Turner

★★★★★

4 months ago

I received excellent service. It is good to locate an auto repair shop that work with integrity.

Marlene smith-henry

★★★★★

8 months ago

I just had my Nissan Rogue sport (SL) serviced here and they are awesome. It took a few hours and they detected the problem. They are the most trustworthy auto repair company that I had the pleasure of using since moving to Maryland.

Jonathan Wright

★★★★★

a year ago

Quality work at fair pricing!! Boswell’s the best in the area! We have been to other mechanics and got mediocre service and trade work done and after an extensive search we found Boswell’s. I have returned to them with all of our vehicles and well as they are my go to for recommending auto care to my friends and family.

Matteo W

★★★★★

11 months ago

I took my truck in for wheel and brake issues. I know a little bit about cars and had an idea of what the problem was. These guys were able to fix it quickly. They even showed me the old parts, which helped confirm my suspicions. I feel like they were honest, the pricing was fair, and the repairs solved the problem. Thanks to Tom and the crew. They were all really cool and got my repair done fast. I told him that he is my guy (my mechanic) from now on!

David Krzywda

★★★★★

a year ago

The folks at Boswells are always courteous and professional. Their customer focus led to a great experience. They worked with me to find the problem and made the fixes needed with no up-selling of unneeded services. I greatly appreciate their work.

Kristina Everson

★★★★★

a year ago

I've taken my car here a few times, and the Boswell team is great! Very professional, and their services are reasonable. They take the time to really explain whatever service repairs that need to be done, and repairs are completed in a timely manner, which I truly appreciate. Shout out to Tom, Rachel & Patrick 😊

Dajai Brown

★★★★★

a year ago

Tom was great. Customer service is undeniable. I called in, I did a night drop off. My car was ready the very next day. I mentioned what my car needed, they fixed that and more. The communication was helpful when they discovered additional issues. Great price for everything front to back top to bottom inside out. Check the site for a coupon :). I feel safe. Thank you!|

I BOWMAN

★★★★★

10 months ago

OMG! Suddenly my truck’s steering was extremely stiff and I was smelling rubber. I immediately called Boswells Auto Service and Mr Boswell suggested I call his Tow Guy who’s out in the area. The friendly Tow Guy was quick to my rescue and my truck was in route to the shop. Within a couple of hours, Mr Boswell called and said he had good news and bad news. The mount bracket broke on the drive belt tensioner and gave me the price, ordered parts and my truck is back on the road again! Thanks again to the friendly and trustworthy Boswells Auto Service for handling my major auto needs! Something about Boswells makes me feel good about getting my vehicles serviced there! 🥰🛻

Kathleen Blankenship

★★★★★

a month ago

My alternator went out on me 150 mi from home, even though they don't normally work on my model of car they took me in, and have taken care of me otherwise I would have been broken down on the side of the road a long way from home. I cannot thank them enough

Nicole White

★★★★★

11 months ago

Tom and his team at Boswells are the absolute epitome of 5 star customer care! My car began to misfire on the way to work and the initial shop that I took it to tried to take advantage of me as a woman (not surprised). Since I am still fairly new to the area, I called about 10 or so shops for quotes, in the Waldorf area, and I ended up deciding on Boswells. My car was accidentally towed to Boswells' competitor next door and I had an absolutely horrible experience with them. I ended up bringing my car over to Boswells, as initially planned, and I am so glad that I did. Tom took the time to explain the services that were needed and even gave me quotes for work that would be needed in the future. Tom was transparent, honest, and extremely patient. Boswells is efficient, extremely reasonably priced, friendly, and caring. I plan to go to Boswell's for all of my future needs and look forward to working with the team again. Please try Boswell's for yourself and see how incredible they are!

Kim Thompson

★★★★★

a month ago

Brought car in for 2nd opinion, was given other results which were totally the opposite and im very happy. This is who you should bring your vehicle to. Saved me $1000

Bloom Healing

★☆☆☆☆

4 months ago

I honestly wish I could give zero stars. I would not recommend this shop based on my recent experience. I brought my car in for a coolant issue, and they replaced the reservoir tank. However, as soon as I drove away, the coolant warning light came back on — showing the original issue was never diagnosed properly. When I returned to discuss it, the owner was extremely rude, dismissive, and claimed the leak “didn’t present itself,” even though the warning light came back immediately. Instead of taking accountability or offering a proper solution, he told an employee to refund me and get me out of the shop (which they never did issue a refund) It was an overall hostile and unprofessional experience. I value good customer service and honesty, and unfortunately, I did not receive that here UPDATED REVIEW: I never accused this shop of causing the leak, my issue has always been that the leak wasn’t properly diagnosed the first time. When a customer brings in a car for a coolant warning light, it’s the mechanic’s responsibility to find the root cause, not just replace the easiest part and send them on their way. My coolant light came back on immediately after picking up my car, which clearly indicates the issue was already there. To claim the “leak didn’t present itself” makes no sense when the warning light was the original reason I came in and please keep in mind I brought my car back 3 days later (they’re closed on the weekends) So it’s highly likely that the leak was there, it was just missed. We also asked for a full diagnostic, including brakes and headlights, and were told there were no other issues. That’s simply not true as my high beam indicator has been on for weeks, which shows they either overlooked or rushed through the inspection. The owner’s response here only reinforces my experience of unprofessionalism and defensiveness. Instead of addressing a customer concern respectfully, they chose to be rude, dismissive, and even “ban” me from the shop lol, which honestly isn’t a loss, because no customer should be treated that way for expecting competent service. This isn’t about “energy” or “moods” it’s about accountability and quality work. I paid for a service that didn’t resolve the problem, was met with disrespect, and left feeling unheard. Based on my experience, I stand by my review: this shop lacks professionalism, consistency, and customer care

Ashley Williams

★★★★★

a month ago

This place is awesome! I was able to call and get my car into the shop without any hassle, and the service was completed in a timely manner. The establishment was very clean and professional, and the staff made the whole process smooth. I will definitely be coming back!

Andrew Williams

★★★★★

6 months ago

Boswell’s Auto Service is hands down the best shop I’ve ever taken my vehicle to. From start to finish, the experience was professional, honest, and stress-free. The team here truly knows their craft and goes above and beyond to take care of their customers. They took the time to walk me through what my truck needed, explained everything in plain language, and never once tried to push unnecessary repairs. The work was done quickly, at a fair price, and with outstanding quality. My vehicle runs better than it has in years, and I have total peace of mind knowing it was repaired by people who care. The customer service alone sets Boswell’s apart — friendly, straightforward, and trustworthy. It’s rare to find a shop where you feel like a valued customer, but that’s exactly the vibe here. I won’t take my vehicle anywhere else, and I’ll be recommending Boswell’s Auto Service to everyone I know.

Tre Sto

★★★★★

4 months ago

I’ve been taking my vehicles here for a few years now and started to do so after reading a few reviews just like this one. After reading positive review after positive review, I got the warm and fuzzy about this place so I decided to give them a try. Years later, it’s been a great decision for the excellent service I’ve received. Tom, his wife and staff have been great; the work is always top notch, their prices are fair and most importantly they are honest and won’t pressure you into paying for work that isn’t necessary. So far Boswell has lived up to the initial reviews that got me to start going here in the first place and it’s much appreciated. If you’re looking for a great and honest auto service shop, look no further, this is the spot!

Dalia Saha

★★★★★

a month ago

There are two types of guys that I generally don't want to interact with the first are mechanics and the second or contractors. That is because I haven't had a great experience with either of them. After having a very terrible experience at JJ's Auto service which is right next door and please see my review for that. I had an excellent experience at Boswell's which is where I got everything fixed for a fraction of the price. Bill and Tom, the latter of whom is the owner we're super friendly and nice. Tom's wife answers the phone and is polite and courteous. I wanted the job done quickly and efficiently so that I could get my car back on the road otherwise I wouldn't be able to move forward with the rest of my work in business meetings they were very understanding of that and made sure that they did everything to accomplish it and exceeded my expectations I have absolutely nothing horrible to say about them because they're such wonderful folks and apparently they've been in business for a very long time and they know what they do and they're good at it. If you ever find yourself stuck in the area and need car repairs I would have no hesitation to recommend them to anyone