Boyette Auto of Mandeville

Phil

★★★★★

6 years ago

Bought 2 cars last week! Tom was so patient with me. He even invited me to watch online as he bid for my car! Very cool experience. So transparent!! Had concern on one car which turned out to be nothing. He treated me the same after he had my money. A sign of an honest and professional owner. If you are buying a car you need to meet Tom and do business with him! Thank you Tom...like you said. My car will find me. I’m loving it!!

Erik Morales

★★★★★

7 years ago

Hands down - the best car buying experience I've ever had. Roberto was very helpful and the process was fast and efficient. And the price was unbeatable. Please note that this dealership allows for pre-purchase inspections - a must for a happy car buying experience! Paper work was handled quickly and the final transaction was complete well under 30 minutes. All this adds up to a very stress-free car buying experience. Highly recommended!

Rodney McCullough

★★★☆☆

a year ago

We purchased a 2019 Infiniti QX60. The passenger side door wouldn't lock and the passenger side brake caliper bolt fell out and started making a noise. This could've beena serious safety issue. We've had the SUV for two months now and still no license plate. They lack the simple responsibilities that a dealership should do. Would not buy from them again.

digiboy

★★★★★

5 years ago

I recently bought a Lexus here, and I was very impressed with the service of the dealership. I had been car searching for a couple of months, but this place had everywhere else I went to beat. They were very nice, straightforward, and down to earth. There wasn't any sort of high pressure sale feel the entire time I was there. The car itself works very well, and it feels good as new! I loved the whole experience and would absolutely recommend this place to others.

Madison Monk

★★★★★

5 years ago

I wanted to wait about a month or so to really get a good feel for my car before leaving a review. I’m almost a month in and still just as happy and just as in love with my car as I was the day I got it. Mr. Tom is so nice and easy to work with, very stress free process. Love my car, 0 issues with it, and love the deal/price.

Sarah Talcott

★☆☆☆☆

a year ago

I was buying a car from the other location and I was aware that they were fixing something and waiting on a part. They never communicated with me I would call for updates. After 2 weeks they tell me it will be ready. Thank go's I called because it wasn't done. Promised day after day it will be ready. Then told me it will be ready by a certain time I drive all the way out there it wasn't done. Then I was told to postpone my vacation by a couple of hours. Thank god I didn't because I never got a call. Everyone was really nice upfront but i guess thats their job and was truly hoping for a good outcome. But the communicated was terrible.

new_edge

★★★★★

9 years ago

This is by far the best dealership I have worked with. I have bought around 6 cars now in my life and Palms made this one the easiest and fastest. Tom is excellent and will help find a vehicle that fits your budget perfectly, and will work side by side with you every step of the way. There is nothing hidden, he is very honest and transparent with each vehicle selected and will give great feedback to the buyer of the overall quality of what they're purchasing. Tom, you rock. Thank you. Sean Griffin

Karanja Brock

★★★★★

6 years ago

After being in the car business for almost 20 years in the parts business, you tend to be able to sniff out sneaky salesmen. So honestly when I needed to buy a new vehicle I definitely was not looking forward to the experience. I can gladly say that I did not get that feeling at Palms at all. As a matter of fact, if you want some pro be straightforward and honest, (rare in the car sales game) then this is the place to go. No hassle, no bull*hit, and no games. Mr. Tom is definitely one of the nicest and most cut to the chase kind of people I have met. He worked with my credit union to get the exact vehicle that I had been looking for. He also services on the vehicles as well. Just received a Christmas card from them with a service gift certificate inside that I will definitely be using!! If you want to get the run around and get stabbed in the wallet, go to another dealer and good luck. If you want to actually be treated fairly and with the kind of respect that is rare for a customer to receive these days, then go see Palms Luxury Motors.

Sarah Lambert

★★★★★

8 years ago

In certain situations in life you just hope and pray for someone to just be honest, real and helpful in a time of need. I was in a time of need (kind of want also) in a new vehicle. Tom was that someone who was all 3 (Honest, real and helpful). Tom made my experience buying my new truck the best one I have ever had. Tom has true passion for selling cars and making people happy. I feel everyone needs to know about Palms Luxury Motors Inc. so they can experience the awesome experience I did. This is hands down the BEST place to go to by a vehicle. Thank you Tom for just being a great person helping me get exactly what I needed. AWESOME PLACE!!!

John C

★★★★★

7 years ago

Working with Tom and Roberto was awesome! I travelled over 1,300 miles to obtain my dream car from Palms Luxury Motors. From the beginning, I felt that Tom was very honest and I immediately felt comfortable in purchasing the vehicle sight unseen. When I arrived, the car was in the exact condition that was described. Tom and Roberto were great in keeping me updated throughout the process and they were even nice enough to pick me up from the airport. I would hands down buy another car from them.

Ira McCrea

★★☆☆☆

a year ago

Not a fantastic experience unfortunately. Roberto tried very hard to communicate with me but in the end I feel like the dealership just tried covering up issues. Inquired on a car, was sent photos, I asked about any known issues, he told me about keys being in bad condition and sent a picture of 2 small dents. I said I was concerned on bigger issues, he said it was a nice car. I wanted to do a PPI on it since I wasn’t local, he pressed for a deposit since it was “in demand”. I reluctantly gave a deposit, after sending wire and receiving car immediately several issues popped up. Radio display cracked/inoperable. Backup camera inoperable, dash trim fitment issues, 3 mismatched tires 1 with a giant gouge in sidewall, transmission noise, ventilated seat inoperable, wheel bearing going out. I’ve since fixed most of these issues, I am fine with buying a car with some issues but be honest with me. Second issue is they pressured me to send the wire but when it came to getting the title it took almost 3 months to get it to me. I understand banks take some time to release the lien, but I was charged late fees. I asked if they’d reimburse me for the late fees. They said yes, 44 days later still no reimbursement. Overall the car is okay, but definitely could work on better communication skills. Seems like their inventory comes from the parent company that has vehicles requiring too much in service bills so it’s sent to this location? Would not recommend buying here.

joshua wagner

★★★★★

a year ago

Just bought my third car from this dealership! Over the years Tom Sirovo has been a wonderful no pressure salesman who cares. He ordered me my dream truck at auction and was very transparent throughout the process. I will continue to use him in the future for my family’s changing needs!

michael Blache

★★★★★

9 years ago

I got an incredible deal from Palms Luxury Motors...No games...No Gimmicks....this was by far the best experience I have ever had when buying a car. Before you buy a car you owe it to yourself to call them. I could not be more pleased!

Elsie Lott

★★★★★

5 years ago

Great experience purchasing my QX80 Infinity 4 days ago from Mr. Tom...if you're looking to buy a vehicle, look no further. Palms Luxury Motors will not disappoint, you're sure to find a great deal here! Thank you Mr. Tom.

Kayla Watts

★★★★★

4 years ago

The best car buying experience. Mr. Tom and his team are amazing, they make the process stress free and quick. Very good people and quality of cars. I really enjoyed my experience with their business !

Burton Kemp

★★★★★

Edited 5 years ago

We returned a month after initially stopping here to look at some cars and shopping around. After diligently researching all options we found the deal and car here at Palms to be the most compelling by far. We shopped around for months and never could find a better deal. I have to say that Tom, the owner, completely breaks the mold of the typical car salesman. He is honest, straight forward, and absolutely willing to work with you and make a deal. We are certainly not wealthy and he worked with us every step of the way to make sure we got the car we wanted, and for what we both consider to be a great deal. The car is in mint condition and still under warranty! It goes without saying that future automotive purchases with be with Tom at Palms. The difference in service is just night and day with other dealerships, and believe me we looked at nearly all of them for 100 miles in each direction. While we were there I witnessed him working with others as well and I can't speak enough to the fairness and sincerity that he operates under. I truly believe (at the risk of sounding cliche) that we have found a friend along with the car. My mother was so nervous about buying a vehicle and he did everything under the sun to comfort and reassure her. There really wasn't much to reassure though because our car, like the others I saw there the several times we went, were in fantastic, or perfect condition. The quality of his selection truly warrants the "Luxury" in his moniker, "Palms Luxury Motors." Don't take our word for it though, stop by if you are looking for a new vehicle; it's absolutely worth your time. Thanks again, Tom. - Burton & Beth

Melanie Kitchens

★★★★★

a year ago

I had a great experience buying my car online. My car was exactly as expected when it arrived. Rob was wonderful and made it easy. They even took care of my out of state registration. I would buy from them again.