About Business
Brakes Plus is a leading Car Repair specialist serving the Colorado Springs, CO, Colorado Springs area. They provide a wide variety of solutions, including Auto repair shop, Auto parts store, Brake shop, and other Car Repair tasks. Boasting a solid 4.6/5 rating from 1196 verified reviews, their reputation precedes them. As a locally-owned business in Colorado Springs, CO, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Colorado Springs, CO.
Google Reviews
Thomas Espinoza
★★★★★
7 months ago
Technician staff Jordan and crew were very respectful, insightful. They showed genuine care and concern in their work being done to my car. Worked past closing time making sure that everything they did was done and done right. Even went as far as finding discounts to lighten the financial burden without being asked too. I highly recommend everyone to use their services you won't regret it!
Travis Adams
★★★★★
2 months ago
Jordan was very helpful. He came out in the snow storm and helped me put new blinker lights in both sides of my truck. Great attitude very respectful đź’Ż
Kenvic Orellana
★
☆☆☆☆
4 months ago
Very poor service experience. My wife scheduled an alignment appointment for 5:00 p.m., made one day in advance. She even arrived early at 4:30 p.m., but they kept her waiting until almost 7:00 p.m. without touching the vehicle. In the end, all they told her was to come back the next day. We made the appointment precisely to avoid long waits and this kind of inconvenience. The lack of organization and respect for customers’ time is unacceptable. Definitely very poor service.
Trish Ivey
★
☆☆☆☆
4 months ago
DO NOT GO HERE ALONE AS A WOMAN! Quoted me one thing on my car. I was extremely specific that I knew what was wrong and only wanted front brake pads and 1 rotor. It's a beater car I drive to and from school that I'm trading in in under 4 months. Told them multiple times I was not interested in any upgrades at all and wanted just the bare bones what I asked for. Called me almost 2 hours later and suddenly my $200 quote is almost $600 and apparently every lugnut on my car needs replaced. Says they're swollen and can't get them off. I had all 4 wheels off my myself the day before inspecting the brakes myself. So I knew this was bull. When I told the tech that was false he replies "Oh so you can take a tire off but you can't change your own damn brakes?" Excuse me!? I had to send my husband in to talk to him and suddenly everything is fine and the lug nuts are fine. They try to scam women!!! Thank God I was raised by a mechanic and my husband is a machinist. Don't get scammed ladies!! I also don't appreciate the disrespectful comments. I will add the work on the brakes is solid but after this treatment I will never be back.
Imperiousa
★★★★★
5 months ago
Consistently good work from this location they are my go to for unexpected car issues and general upkeep. Today was one of those unexpected kinds and Garret and Jordan were awesome. They even got me out 30 min earlier than estimated. Highly recommended!
Walter Rillera
★★★★★
a month ago
Jordan and crew were very helpful throughout the process. Great customer service and overall great work on my vehicle. Would highly recommend
Holly Schell
★★★★★
4 months ago
The guys here are so nice and helpful. They are honest and have great customer service. Matt made sure I had all of my questions answered and even took the time to go over a couple of questions I had about my jeeps performance and maintenance. I would highly recommend this location.
Marissa McMillen
★★★★★
2 months ago
The service advisors and techs at this location stayed late after some more issues were found with my car and still were able to get my car back to me before I had to leave for a trip. Very happy with the customer service and the gm at this location. I will be back!
Rachel Gravenkemper
★★★★★
3 months ago
Got my brake pads replaced here. The people who work here are amazing and very kind. They brought me to my car and showed me exactly what was wrong with the brakes. Great service! My husband and I will definitely come here when we need brake service
Victor bedu-Addo
★★★★★
2 months ago
Matt and Alan gave me a top notch Customer Experience when I checked in today with my Chrysler Sebring. The level of professionalism and communication is highly commendable. Thank you guys!
Kristin McGaughy
★★★★★
2 months ago
We’re dealing with our first accident in a new truck, the damage itself is minimal but the process is of course scary and overwhelming, UNTIL we talked to Garrett and Jordan. Everything they told us we need was very concise, clear, and delivered with respect (which is so nice as an LGBTQ couple), and we now know exactly how much we need to save to get it totally fixed. I could not have asked for a better appointment for a crappy situation.
Antal Toth
★★★★★
a year ago
Random last minute Trip up here, and Surprisingly/not Surprisedly there was a Young Gentleman who stepped in & stepped up on my rental -- I was having problems w/my rental Co. - but Matthew assured me that if I needed any additional support or documentation for the rental co. He'd provide it. Above & Beyond Customer Service! What a way to enjoy my vacation !! Thanks Matthew, thank you Buddy.
Mckay Rogers
★★★★★
a month ago
Matt and Jordan at the Pikes Peak Ave location in Colorado Springs were awesome. The whole staff were friendly and very knowledgeable. They made a lifetime customer. I highly recommend this place for all your services.
Zach Whipple
★★★★★
4 months ago
Fast, efficient, and fair prices. Matt was great to work with, will definitely be returning here for the services on my 2005 GMC Truck.
Chauntinique Monroe
★★★★★
4 months ago
This Brakes Plus took great care of me! I took my car in to get new brake pads recently! I remember working with Matt. He was very kind and honest. As a woman coming in alone, these are qualities I look for when getting my car worked on. It was very comforting and I felt I could trust his judgement! The work didn’t take long at all and the prices here are great! I absolutely recommend Brakes Plus for anyone that needs auto care!
Akari For Abba
★★★★★
a year ago
Best customer service of any mechanic shop from Virginia to Colorado. Great price, great employees, great work. I loved that they explained everything to me prior to the work beginning and when they found an additional issue they explained it in detail. Got brakes and rotors serviced. I will be back to get the rest of my service done. Thanks again guys for taking such excellent care of us today!
Mark Ledesma
★★★★★
2 months ago
Great place to have wheel alignment done. While they were super busy, with an appointment I was in and out of there in about an hour. They consult with you every step of the way so there are no surprises. Their prices are very reasonable and they offer discount coupons. Recommended to them from Discount Tires. I will be back!
TERA BROWN
★★★★★
4 months ago
Garrett was honest and compassionate at the front desk. His customer service is impeccable! Went over my best options, printed both out for me and the estimate is good for 3 months! The management is awesome, all my experiences here have been in my favor. I exclusively come here first for any car issues party because of fair pricing and mainy because the work is excellent!! Done right, low cost and treated like they honestly care.
They Call Me Goobert
★★★★★
a month ago
The staff was very friendly, and knowledgeable about my car. Any questions I had, they were answered with confidence and accuracy. They also let me know what follow ups I needed done. Exceptional service with Matt as well. Would definitely recommend the location off of academy and e. Pikes peak
michael kirchhoff
★★★★★
2 months ago
I had a really great experience with the Brakes Plus staff at the Pikes Peak location in Colorado Springs. I brought in two vehicles: one I had just purchased—a 1997 Jeep Grand Cherokee that needed an alignment—and a 2020 Jeep Grand Cherokee Altitude that was having battery and auxiliary battery issues triggering warning lights in the stop/start system. The team was fantastic. Despite having a full shop, they got my first vehicle in right away, inspected it, and completed the work quickly and efficiently. While working on that vehicle, they also checked the battery and read the trouble codes on my second vehicle right there in the parking lot. Once the first vehicle was finished—which was very fast—they were able to provide me with pricing for the second vehicle and get us on our way. They returned both vehicles to me the same day, and both were working great. The staff was informative, respectful, and kind, and I observed them interacting just as professionally with every other customer while I was there. Automotive repairs can be stressful, and I’ve had negative experiences in the past. I had never been to this shop before, but I’m very glad I chose them. The entire experience was calm, with clear communication and straightforward pricing. I will definitely be using this team and this location for all of my automotive needs moving forward. Thank you, guys.
