Cable Dahmer Buick GMC of Independence

Daron Kelly

★★★★★

a year ago

The service is great. Fast and efficient. The team provided great customer service. Thank you all for that. I will definitely be returning in the future to get my Cadillac CT6 serviced. Thanks Cable Dahmer 🙏🏾🫡

Michael Beauchamp

★★★★★

3 months ago

Dropped off my Truck off for some warranty work . I didn’t wait very long to have parts ordered and installed. I had impeccable customer service ! I was kept up to date on the progress and supplied with a great Loaner! I have to say hands down, I recommend seeing CHRIS RITTMILER 🎉

john maginness

★★★★★

3 weeks ago

Came in with an issue on a new truck, as well as an oil change. Troubleshooting and repair happened in 1 day. Loaner vehicle was available. Everything was communicated very well.

QuietKing24

★☆☆☆☆

4 months ago

My experience at Cable Dahmer Buick GMC of Independence was extremely stressful and confusing, and this review reflects only my personal experience and perceptions. I dropped off my 2016 Buick Encore on Oct 24, 2025 for a diagnostic that cost over $1,000. I was told I would get my quote Monday morning, but on Oct 27 I was told there was an IT issue “only on my account,” then later told by a manager that several customers had the same issue. The conflicting information made me uneasy. I never received an electronic quote and had to go in person. On Oct 28 I was told repairs would cost over $18K, which in my opinion seemed unusually high. I bought a car elsewhere. When I returned on Nov 14 to pick up paperwork and remove my plates, I asked about selling my Buick. A salesperson met with me, left me waiting about 30 minutes, then took me outside, away from employees, covered his dealership logo, and said “This is me” while offering $250. In my perception, this felt unclear and unsafe. He then told me I needed to drive him to McDonald’s in my BMW to sign the title because it “couldn’t be signed on company property,” which to me was a major red flag. I gathered my things, told him I needed to make a call, and left for my safety. I reported it to HR, who said management was aware, but when I arrived, the manager claimed he had no idea what was happening. The conflicting statements added to my concern. The salesperson approached me again inside in a way that felt uncomfortable to me. Management said he had “permission,” but the explanation did not match what I personally experienced. I no longer felt comfortable selling the car there. On Nov 19, a junk car service legally purchased it for $700 instead of the $250 offered. In my opinion, the inconsistent communication, unclear boundaries, and the off-site title request created an experience that felt unprofessional and unsafe. I hope future customers document everything and keep all transactions on-site and on the books.

mike perez

★★★★★

a month ago

Just purchased a gmc Sierra from Martin with no pressure. I recommend Martin if you looking to buy an automobile. He set everything I needed from my phone to my gmc. Great guy. Your the best Martin. Just ask for Martin he'll diffently go out of his way to please you. Thank you Martin.

Linda Houston

★★★★★

a month ago

Jaren took wonderful care of my father, Bill Wicklund's Buick. I showed up 30 minutes early and they took it back immediately. My mother Rochelle Wicklund told me to ask for Jaren, and he was very nice and personable. Thanks again!!

Alana S

★★★★★

2 months ago

Every time I take my vehicle in for service (just regular maintenance) I feel I am quickly seen and taken care of without waiting for-ev-er. I also trust them whenever my vehicle is being serviced, they definitely do not give me the runaround or make me feel inferior because I am a woman. Great people & great service!

Michael Francis

★★★★★

a month ago

Called the dealership from out of town with a specialized bed size. Frank Fleming helped me. Truck was exactly as advertised, seamless buying process, we were able to do pretty much everything over the phone, and went to pick up in person.

Dominique Phillips

★★★★★

a month ago

I bought myself my first car and cable Dahmer GMC Buick had an amazing selection of cars and Peris was amazing to work with she was very personable and cared about what I wanted! This was a big first step into adulthood and they made it a great learning experience and how buying a car can go! The financial guy was also amazing to work with, he explained everything in detail!

Rebecca Grandstaff

★☆☆☆☆

a month ago

Just sharing our opinion… had been in contact with salesman William for about two weeks and he had said he had a 2023 terrain he thought we would love. We finally got a day and went to look at it after he said we were approved and ready to go. They say we go he said the vehicle sold, we get there and low and be hold the vehicle is there. We had told him our price and payment ranges. He did everything but listen to us. Nothing he did was anything we wanted about double the price we had discussed. And when it came to down payment they wanted almost $8000.00 down and payments we couldn’t afford. My husband and I ended up leaving and going next door to another lot. We were in and out and on the road in a new vehicle in under an hour.

Daniel LaBorde

★★★★★

2 months ago

I had a truly great experience working with Austin Goede, and I don’t say that lightly. I came into this process very aware of where I was financially and a little nervous because of past car-buying experiences. From the very beginning, Austin was genuinely understanding, patient, and respectful of that. He listened, never made me feel judged or pressured, and worked with me to find a solution that actually made sense for my situation. What stood out most was that Austin treated me like a person first, not just a sale. He was transparent, answered every question honestly, and made sure I felt comfortable and confident at each step of the process. Even when things took time on the financing side, he stayed engaged and supportive instead of rushing or disappearing. If I were a manager reading this, I’d want to know that Austin represents your dealership extremely well. He’s professional, kind, trustworthy, and clearly cares about doing right by his customers. This was the most positive and respectful car-buying experience I’ve had, and Austin was a big reason why. I would absolutely recommend working with him and wouldn’t hesitate to do so again in the future.

Ericka Davis

★★★★★

2 months ago

I recently had service done at Cable Dahmer GMC, and overall the experience was excellent. There was a minor issue with slight damage to the tint on my windshield that I didn’t initially bring to their attention. When I later mentioned it in a review request, the response from the dealership was impressive. Jeff, the manager, reached out to me in less than 24 hours with a clear and professional solution and immediately got me scheduled for repair. He was courteous, fast-acting, and genuinely concerned about making things right which speaks volumes about their customer service standards. I also want to give major kudos to Jaren, my service advisor. Even though he was clearly very busy, he remained professional, responsive, and on top of things throughout the process. And Tony, the certified technician, was courteous and professional as well. Outside of that one hiccup, the original service itself was amazing and the way the team handled the follow-up completely reinforced my confidence in Cable Dahmer GMC. Gold stars to Jeff and Jaren. I truly appreciate the level of service and accountability shown here.

Kimberi Marmolejo

★★★★★

2 weeks ago

Thank you Cable Dahmer Buick GMC of independence for my recent perches!!! Of course the purchase would not have been possible with out the great help of Martin And Alex!! This is our second time working with Alex and all I can say is thank you so much for always making our dreams possible and helping us get approved and with low rates always ! as for Martin this was my first time working with him and he was great helped us from bringing cars that where not in his lot looking at about 6 cars always professional never made me fell pressure to pick a car just to sell he made sure it was something I felt good in and loved & with in my down payment budget than you so much to both of you hope to keep working with you in the future I will make sure to ask for you thank you ALEX & MARTIN !

Tom Hickey

★★★★★

3 months ago

Very painless buying experience. From my salesman Aaron to the finance manager everything went smoothly. No high pressure to buy anything I didn’t want and answered everything I questioned so I could understand it.

Madi Yarbrough

★★☆☆☆

Edited 3 months ago

Edit: unfortunately, I have to edit my review. We just purchased a GMC Terrain from here and William H was our sales rep. He was absolutely amazing and super down to earth. Aside from that, shortly after getting the vehicle home we noticed it was leaking something. We called and were told we would have it picked up first thing Friday morning and it should be an easy fix and we’d be good to go. It got picked up Friday..Friday evening rolls around and we still hadn’t heard anything, we called and get told we’re not sure who scheduled us on Friday but they don’t run diagnostics then and it will take longer and they’d need my vehicle until Monday. We were told if we wanted a loaner we’d have to pick it up early Saturday before they were all gone. Why was I not told this? Why did I have to call? This is ridiculous! Haven’t even had the car for a week and it already needs service just to be told we might have a loaner for you. Not to mention, the extra key fob was either the incorrect one for my vehicle or dead, and the car was missing a windshield wiper. This has not been a good experience!

Ashley Hart

★☆☆☆☆

a month ago

By far the worst experience I have ever had from a dealership in my life… AVOID this dealership!!! First off, we had in writing the price we negotiated on paper and in a text message from our sales lady on my 2023 Tahoe. The day my husband and I came to sign paperwork the price was much more then we agreed on. I know you’re in Independence but your sales managers don’t have to act like it. So unprofessional and act like they don’t know what they are doing. Stupid us… We bought my husband a brand new 2026 Sierra truck which the check engine light came on after 1 week and had to tow it. Since it was within 30 days we let it go back. My Tahoe has now been in the shop for 30 days waiting on a part … horrible communication… no one knows anything or can give me answers. So I’m am paying on a car that i can’t even drive and paid taxes on. I have been on 3 loaners now. 1st loaner- transmission fluid leaked all in the drive way and that was towed 2nd - put on so many miles on it waiting on mine to get fixed 3rd- got a few days ago. I hope I don’t need another loaner for my loaner… I want my car back that i paid for!!!

Eric Saettone

★☆☆☆☆

2 months ago

I am writing this review to document an extremely unprofessional and misleading experience with Cable Dahmer Buick GMC of Independence. I purchased a 2023 GMC Sierra 1500 AT4 for over $91,000. During the sale, the salesman, Frank, told me I was not allowed to use my grandfather’s legitimate GMC employee discount, despite my grandfather working over 40 years on the GMC production line and the benefit extending to family. I was pressured to pay full price under the claim that multiple buyers were “ready to buy.” Frank also advised me to purchase the truck personally and later transfer it to my roofing company, a process he suggested repeating for future business vehicles. That transaction alone took over six hours. Just over a year later, I returned and purchased two more vehicles: • 2024 GMC Sierra 2500 Denali ($10,000 down) • 2024 GMC Yukon XL Denali ($5,000 down) That transaction took over eight hours. I followed all maintenance requirements to protect my extended warranty. When my Sierra 2500’s heater and mirror sensor modules failed, what should have been a routine warranty repair turned into a 27-day delay. I received inconsistent information and was eventually told the repairs were denied because I supposedly had the “wrong” extended warranty. I was never offered a commercial warranty at purchase. Only after weeks of back-and-forth, and after stating I would leave a detailed review, did finance manager Mike (“Big Mike”) agree to upgrade the warranty and cover the repairs. During the delay, I lost a $16,000 roofing job because my work truck was unavailable. I requested reasonable good-faith remediation (tires and brake pads) due to the financial loss. I have received no response. I was also told by Mike that if I left a bad review, he would leave one on my company’s page — an unprofessional and retaliatory response. Despite being a repeat customer who spent well into six figures, I was met with poor communication, misinformation, and zero accountability. Contractors and business owners should be aware of how warranty issues are handled after the sale. Based on my experience, I cannot recommend this dealership.