About Business
Residents of Tacoma, WA, Tacoma have long trusted Caliber Collision for their expert Car Repair needs. Whether you need assistance with Auto body shop, Auto bodywork mechanic, Auto dent removal service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.6/5 rating with 338 reviews. Throughout Tacoma, and particularly in Tacoma, WA, Caliber Collision is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Caliber Collision for any Car Repair inquiries or to schedule a visit to their Tacoma, WA facility.
Google Reviews
Sunshine cross
★★★★★
3 weeks ago
The customer service was exceptional. They kept me informed of my vehicle repair process and worked with my insurance. They also worked with my insurance provider to have a rental car dropped off and picked back up at the shop. I highly recommend!
Sonnet Sin
★★★★
☆
4 months ago
I had a good experience with this shop, they answer their phones and call back on a timely manner, they are communicative and comforting, and they try to ensure the customer is All Set! My vehicle did end up staying longer than expected because my Insurance Claim Adjusters from Geico weren't easy to contact and so my work was delayed at the shop... This wasn't the shops fault, but it did mean I was without a vehicle for over a week. I did use my deductible, I don't recall how much the work cost outside of my insurance. My only negative note for Caliber Collision on S Wash, is that they don't have much room to park, so busy days leave you feeling a bit of an inconvenience when trying to pick up or drop off a vehicle.
Connor Cuomo
★★★★★
6 months ago
The crew over here did a great job on my side mirror while saving me quite a bit of money. Daniel P. and Stacy adequately answered my questions and made sure I was kept abreast of the status of the repair throughout the time they had my vehicle. They even had it washed and detailed without my having asked them to do so. If, God forbid, I require the services of an auto body shop again in the future, I know where I'll be going.
Cindy Matta
★★★★★
6 months ago
Superb communication and easy process! Working with Enterprise and my insurance was a breeze with Caliber Collision handling everything quickly and professionally. No longer have to flinch at the scraping sounds of my bumper. :D
Jordan Joslin
★★★★
☆
a month ago
People were very nice, it just took a long time to repair my vehicle and they had to extend the time due to ordering wrong parts. But at the end of it all, the car looks great again and they were very nice.
David Anijo
★★★★
☆
4 months ago
Very rarely do I give 5 star ratings. Individuals, such as Cameron in the South Tacoma Facility would certainly get 5 stars all day. Overall, Caliber Collision deserves at least 4 stars because of the people and techs presently working there. On Caliber's official survey, I did present them with 10 out of 10 ratings for the specific facilty in which my vehicle was being repaired. If asked why I did not rate this review at 5 stars, I had a previous experience with a different Caliber Collision 2 years ago which was not a positive experience. This review should reflect Caliber Collision as a whole. If this facility is a franchise, I would only go to the SouthTacoma facility. Small and personal.
Annie Kiehl
★★★★★
4 months ago
Stacey & Daniel have always been great to work with. Unfortunately, our cars have been hit a few times, and every time I request this particular Caliber Collision to do the repairs.
Terry Henry-Britt
★★★★★
Edited a month ago
Very professional people. They got my car repaired in the time line they gave me. They updated me frequently. Did great work and the price was not out of line.
Tyler Calvi
★★★★★
a month ago
They did a great job and my car was completed ahead of schedule.
Katherine Free
★★★★★
6 months ago
Very good experience. My first time using Caliber and I will continue to be a customer if these services are ever needed again. Very quick turnaround and great communication.
keith “Chief Keith” Alberson
★★★★★
a year ago
I was blown away with the customer service, and the friendliness of the staff at Caliber Collision. When i dropped off my car, they texted me immediately with a link from their shop, and kept me informed from start to finish. They finished my car almost a week ahead of schedule, who does that, wow. I recommend Caliber Collision to anyone looking for professional service, and top notch customer service. Thank you Caliber Collision.
Kara Mitchell
★★★★★
a year ago
Customer service was excellent! They were able to get me in next business day and had my car done within days! They kept me informed of the process along the way and did a thorough walk through when I picked it up. I had someone there to pick me up and take me to my rental and when I picked up my car I was able to leave the rental at Caliber. I would recommend this place to everyone!!
Michelle Hilger
★★★★★
2 months ago
Collision repair after a fender bender was done quickly and painlessly. Very happy with the ease of the experience.
Katie Keene
★★★★★
a year ago
I recently had the pleasure of visiting Caliber to get my bumper repaired, and I couldn't be more pleased with the experience! From the moment I walked in, the staff was incredibly friendly and professional. They made sure to listen to all of my concerns and were genuinely focused on ensuring my satisfaction throughout the entire process communicating throughout. Not only did they take care of my vehicle, but they also handled all of the rental car and insurance paperwork and business details seamlessly, which made everything so much easier for me. I truly appreciate their dedication to quality service. Thank you for making the whole experience stress-free and for providing such excellent work! I highly recommend this shop to anyone in need of autobody repairs!
konnor waldner
★★★★★
7 months ago
First time using this company for a auto claim repair job. The end result was spectacular. You couldn't even tell there was ever even any damage to the affected areas. Would definitely recommend this company.
Owen Lawson
★★★
☆☆
8 months ago
Stacy was a valuable resource. The bodywork is good. My criticism is about the declaration of deductibles due. Repairs were completed before I was clear on the expectation and cost of paying two separate deductible. Customer should be made aware of deductible due prior to any repairs being completed to insure that the customer is in agreement with the ACTUAL amount due from customer.
Christopher Snyder
★
☆☆☆☆
5 years ago
Repaired my 4runner as an authorized facility for USAA when under the name Abra. Didn’t catch a damaged lift gate hinge which caused latching issues and paint damage. Never replace latch with correct torque screws. Bumper is now popping out on one side and has already chipped.
Tasha Hood
★★★★★
a year ago
Brought my car here after a pretty gnarly high-speed collision that resulted in nearly 8k in damages. The team here was very communicative, and they were diligent in keeping us informed during every step of the repair process. I'm very satisfied with the repair job that was done, they were very thorough. Thanks callibur for making a difficult situation a bit easier!
Miryam Gaona
★
☆☆☆☆
a year ago
I took my car to this auto body shop, and when I picked it up, it had a strong, unpleasant odor—like a wet car that hadn’t dried properly. I reached out to them, and they attempted to cover it up with a deodorizer, but the smell persisted. I decided to air it out myself and move on. However, I later found out they told my auto insurance that the car already smelled that way when I dropped it off, which was completely untrue. I would have completely understood if they would have been honest about the issues. I understand accidents happen. But the dishonesty was disappointing, and I wouldn’t trust them with my vehicle again.
Anna
★★★★★
10 months ago
Customer Service was beyond the best. The repairs made the car better than new. Even vacuumed the inside. I totally recommend Caliber Collision to all my family and friends.
