Caliber Collision

Angela Robles

★★★★★

3 years ago

Long story short: they’re amazing! Marcus was so knowledgeable and Erika was a great first impression. Long story long: No one enjoys having to look for a repair shop given that most likely they’ve just been through a stressful situation (like an accident). As a busy mom, I really appreciated Erika answering all of my questions while I was researching the place I wanted to take my damaged vehicle. The process was well explained and easy - I set an appointment and once arrived I was greeted and we walked my car’s damage together, and I left my car in the best hands and was picked up with Enterprise (super smooth and seamless process as well since they have a relationship with them) I received texts and communication the entire time on the repair status. Although supply chain issues and parts were delayed (not Caliber Collision’s fault) they maintained great updates and managed my expectations. Marcus was amazing and my main point of contact - I appreciate his professionalism and knowledge as well!!

The Allen Family

★★★★★

5 months ago

Caliber made what could have been a stressful situation into a very easy process. The work on my truck was great and the customer service was stellar. Thank you Casey and the staff at Caliber!

Stephanie Mallace

★★★★★

4 years ago

I had originally gone to a different vendor for repairs but didn’t have complete trust in them. I went to Caliber Collision instead where I met Travis and from the start he took control to get the repairs done. Travis was very nice and kept me in the loop which I appreciated. I also appreciate that the turnaround time for the repairs were relatively quick. Not only that but upon arrival to picking up my car I found out they washed my car inside and out. My car looked brand new picking it back up. Thank you Travis for taking care of my car!!!! I’ll be sure to come back if I ever need anything

Paul Marston

★★★★★

2 months ago

Was anxious having collision work done by the insurance company's preferred shop (conveniently close) instead of the dealership, but the quality of the completed work, completion time and regular communication were outstanding.

Emily Budney

★★★★★

2 months ago

Alex and the Caliber Collision team did an amazing job repairing my van after it was rear-ended. They communicated necessary updates and took excellent care of my vehicle.

Jeanette San Luis

★★★★★

4 months ago

I went to the branch in Kuykendahl and they did an awesome job restoring my damaged bumper. They even did an interior detail which is a plus for me. My car looks next to brand new. Love the work. I will be sending my other car for interior detail over there. Thank you.

Maria R R

★★★★★

5 months ago

I had my car fixed recently and I am happy with the results. The staff were friendly and professional. Alex explained everything clearly and the repair was done in a timely manner. I would definitely recommend their services.

Tasha Johnson

★★★★★

4 months ago

I came into the shop with a REALLY broken bumper and was nervous about the experience. However, they made me feel so comfortable and guided me through all the options of getting my car fixed. They did an amazing job and I was very pleased.

Patrick Hogan

★★★★★

5 months ago

Great collision repair facility. Very professional and personable staff, comfortable facility. Casey did an outstanding job of keeping me informed throughout the repair process. Car was detailed and ready to go when promised and looking and working like new. Thanks

Hieu Ha

★★★★★

a year ago

Extremely happy with Caliber Collison!! This took the least amount of time as possible thanks to Casey and their Team. These reviews are so important for business and we decided to take it here even though we were more than 30 minutes away. Because of their extensive history of satisfied customers we ultimately decided to pass on the dealership for repairs on our Sequoia. They detailed and maybe even polished at least the surrounding panels to make sure the repairs were consistent. Their text message system updated us daily on the progress and it made things a lot easier. Fewer calls on our end to check on our vehicle which means more time for them to work on the important things. Getting them done and out the door. Thanks Caliber!

Bella Carballo

★★★★★

3 months ago

I absolutely loved my experience here! I was helped out by the lovely front desk receptionist, as well as Jimmy and Casey. I came to the shop because I had some questions in regards to my car lights. Last summer my car was involved in a hit and run and I had it fixed at another shop. The lights were left kind of wonky and when I went back to get it fixed they weren't very kind and in the end didn't end up fixing it. Due to this, I was hesitant to go back to the original shop. So instead I came to caliber collision. They were so welcoming and helpful! They helped to finally fix my lights, and even pointed out some things that were missing and should have been fixed in the original job. I appreciate the time and effort they gave and I definitely plan on coming back to Caliber the next time I need help.

Cristine Greene

★★★★★

5 months ago

Alex did a fantastic job of updating us on the progress of our vehicle. It was repaired in 2 weeks and was returned detailed inside and outside. You can hardly tell that it was in an accident. This is the second vehicle Caliber Collison has fixed and both times were excellent service and quality.

Caryn Priest

★☆☆☆☆

a year ago

One of the WORST experiences of my life. One of the biggest regrets I've had and I'm 46 years old. Had to bring my car back 4 times for very obvious issues. Last issue I had they basically told me they couldn't fix...that it was only off by millimeters. I can literally fit a key in between my car and the light. I've given them a new slogan that I make sure I tell all my friends or anyone I come in contact with....Caliber Collision "It's Not The Best, But It's The Best We Can Do" My car went in middle of summer and was still dealing with it end of year. Take it somewhere else. They GM also runs the Louetta and Magnolia location. They had the nerve to offer a $100 gift card for my trouble lol...my car had less than 7,000 miles on it. I was hit head on by an uninsured motorist and it's been a nightmare ever since! Don't make the same mistake as me. I had no clue how terrible they are.

Dana Watt

★★★★★

4 months ago

Extremely professional, amazing customer service. My car looks great and they even got it done ahead of schedule. They went the extra mile to make sure I was well taken care of (coordinating with the rental car company, etc). In a day and age where customer service is lacking, it was extremely refreshing to work with the team at Caliber.

Raymond Gomez

★★★★★

3 months ago

I recently had some body work done at Caliber Collision after an accident, and I couldn’t be more satisfied with the entire experience. From start to finish, Pedro and the team were outstanding. The communication was constant and clear. They kept me updated every step of the way, from the initial assessment to the repair timeline and final pickup. The whole process moved quickly and smoothly, and I always felt informed and taken care of. The quality of the work speaks for itself. My vehicle looks brand new again, and the customer service was exceptional throughout. Huge shoutout to Pedro and the entire Caliber Collision team for making a stressful situation so much easier. Highly recommend.

Diane Leake

★★★★★

4 months ago

Caliber Collision did an excellent job repairing my vehicle. Alex Marquez took great care in keeping me informed along the entire repair process. I cannot say enough about their excellent communications. My vehicle was returned to me within the originally estimated repair time, and it was returned cleaned and vacuumed! Such a nice extra-personal touch!

Steph B

★★★★★

a month ago

Great experience. Alex kept me informed every step of the way and made sure everything was not only back to the way it was prior to the accident but better when possible. Communication caring and great job. Noone looks forward to an accident but I know I'll return and recommend caliber when things go that way!!