Reviews
Abid Qureshi
★★★★★ 4 days ago
Dillon Nguyen
I was helped by Rodrigo from the collision center center, and he displayed above and beyond professionalism and customer service when my mirror got snapped off by a trash can that I ran into when I was a voiding another driver who almost crashed into me.
He provided great service in a timely and efficient manner, w/messages and notifications, and he showed above and beyond concern/good will to help me with my problem w/my car.
He also notified me that my insurance check was accidentally mailed to them even after the repair job was completed with my car, and he went above beyond again to contact me and make sure that I get my check personally.
While doing so, he made sure my car inspection was completed and that minor damages on my left driver door rebuffed out to my satisfaction with a good pain job that hides the scratch pretty well.
I live very far from this collision center, but I enjoy coming here every single time and I am extremely satisfied with getting my service completed in a nice environment with complementary coffee and water.
Even though there are closer locations near my house, I prefer to get service at this collision center as well as their service center of Northside Lexus, in order to receive the best and highest quality work in order to fix and Service w/my car. Rodrigo made my experience extremely pleasant, and I recommend him and the whole collision center and Service Center teams to anyone who has Lexus and is seeking quality Service with the utmost integrity and kindness available.
★★★★★ a month ago
Helen Shpats
Frank Ramos went above and beyond when he expedited a repair for a rental car I dented. The car was due to be returned to the rental car company in two days, and the repair was completed quickly and pristinely. I did not have to extend the rental car agreement. Thank you Frank for you help, you are awesome!
★★★★★ 3 months ago
Theodore Rayon
★★★★★ 3 months ago
Errol Pryce
You want great service? Great paint job/repair? Stop by here. I got good recommendations to bring my vehicle here are my accident, and I did. Rodrigo Martinez was constantly updating me on my vehicle. He’s the best in the business! He’s awesome, took care of my vehicle as if it were his own! Great staff, excellent service. Thanks again, Lexus!
★★★★★ 3 months ago
Grecia Elizondo
Overall, excellent service and great communication. Even Ramirez was our collision advisor. Highly recommend him. He answered every time I called him and kept me updated throughout the repair process (probably like 3-4x per week). The communication between our insurance, the dealership, and ourselves went very smooth. The vehicle was restored to its original condition, like brand new. Thank you Northside Lexus and Even!
★★★★★ 4 months ago
Shelley Barreda
Great service always
★★★★★ 10 months ago
its_adela_ rodriguez
I have had a horrible experience with this location I dropped off my car on FEBRUARY 14,2024 to get a estimate due to a car crash. My representative is SEAN he has never called me back telling me any updated whenever I call he is always either not there or in a meeting. It is infuriating that whenever I call they tell me something else my car was suppose to get released according to him on the 26 of FEBRUARY. Today March 5th I called again and they told me the car has been released I still don’t have the car in my possession since the 14th of February when I called today they told me that he was in a meeting and that I should have received it through the towing company I have NOT RECEIVED ANYTHING NOR HAVE I BEEN ABLE TO TALK TO SEAN AND HE HAS NEVER CONTACTED ME AT ANYTIME EVEN WHEN I HAVE CALLED AND TOLD THE PERSON ON THE PHONE TO HAVE HIM CALL ME
★☆☆☆☆ 10 months ago
Steven S
I broke my car and they fixed it. :)
★★★★★ 11 months ago
Jane Kimmel
★★★★★ 11 months ago
Donna Parrish
★★★★★ 11 months ago
Joshua Pack
Can’t say enough about Northside and their amazing facility and customer service. Benny was great to work with and we kept each other informed of the process, me from insurance and him from the repair side. They did a fantastic job with the repair and pickup was a breeze. Hopefully we don’t get hit again and need them but if we are I know I’ll be in good hands.
★★★★★ a year ago
Cindy Pratt
★★★★★ a year ago
M P
★☆☆☆☆ a year ago
Mike Hammond
Felipe is great, he had my parts in the next day, and got me in and out very quickly. He was friendly, knowledgeable and polite, as were the people at the front desk.
★★★★★ a year ago
Treasure Mcgraw
My experience with this collision center was 10/10. The receptionist at the front desk reassured me from the first day and was very knowledgeable. Communication was great! Repairs were speedy! Even and Felipe worked diligently with my insurance company. Car was finished by completion date, and looks fantastic! This was a very stressful situation for me and my first time in this position. I am very relieved and beyond satisfied with the services I received!
★★★★★ a year ago
Javid Alavinezhad
★★★★☆ a year ago
Fawzi Mingles
Great peoples
★★★★★ a year ago
Stephanie Avila-Light
★★★★★ a year ago