Northside Lexus Collision Center

Jeffrey Wacaser

★★★★★

2 years ago

Of course no one likes to see their estimate and invoice, that issue aside... I found the service impeccable. They were prompt and thorough and the work was of the highest quality. Everyone was most helpful and friendly.

Coco A

★☆☆☆☆

3 years ago

Do not recommend. I was deceptively misled into thinking that my car would be fixed “fairly quickly” but it took 3 weeks. Should’ve known it was a red flag when I could never get a firm estimated completion date. Utterly unprofessional. As soon as my insurance authorized the repair I did not hear from my rep again. Definitely not the level of service I expect from Lexus. And my repair was subpar. Absolutely awful customer experience. Note to management: It’s the 21st century, invest in a SMS app service to keep your customers informed of the progress and status of the repair so they don’t have to chase down their reps.

its_adela_ rodriguez

★☆☆☆☆

2 years ago

I have had a horrible experience with this location I dropped off my car on FEBRUARY 14,2024 to get a estimate due to a car crash. My representative is SEAN he has never called me back telling me any updated whenever I call he is always either not there or in a meeting. It is infuriating that whenever I call they tell me something else my car was suppose to get released according to him on the 26 of FEBRUARY. Today March 5th I called again and they told me the car has been released I still don’t have the car in my possession since the 14th of February when I called today they told me that he was in a meeting and that I should have received it through the towing company I have NOT RECEIVED ANYTHING NOR HAVE I BEEN ABLE TO TALK TO SEAN AND HE HAS NEVER CONTACTED ME AT ANYTIME EVEN WHEN I HAVE CALLED AND TOLD THE PERSON ON THE PHONE TO HAVE HIM CALL ME

George Vela

★★★★★

Edited 3 years ago

Awesome experience. Sean Duthkiewicz, was my Estimator/Advisor. Everything was corrected, no issues, car was super cleaned when I arrived for pickup. All work performed was explained in detail before and after work was completed. this is by far the best Lexus experience I ever had at any dealer. I want to say a special 'Thanks' to Sean Duthkiewicz again. The facilities are nice, clean and new. Everyone is helpful. I'm glad we choose Northside Lexus to perform the repairs. updated Feb 17, 2023 Had to take in my car for some minor work. Staff was friendly and asked everyone in the waiting room if they have been attended to. The Manger, Frank Ramos, was my advisor. everything went smoothly as expected. I can't say enough about the nice facilites. Thanks Frank!

Kevin Nguyen

★★★★★

4 years ago

My experience here was fantastic & the outcome of my repair was excellent! My collision advisor Felipe was on point with communication and briefing me on the next steps of what needs to be done, if I had any questions or concerns he was prompt with a response and was able have a quick turnaround time to get me back in my vehicle which came out looking great! Thanks Felipe!

Jen Stone

★★★★★

3 years ago

Fantastic communication and customer service. They coordinated well with my insurance company and with me. My contact was Alfonso, and they knew that I had some personal circumstances such that I was unable to pick up my car during certain dates. They bent over backwards to get backordered parts to try to get the car done in a more timely manner. AND they delivered my car when it was done because I could not drive for about 2 weeks. Highly recommend, and would use them again.

Lisi L

★★★★★

4 years ago

Had a great experience with getting repairs done here. Silvia was so warm and friendly, I enjoyed every interaction with her. Derek was super informative throughout the repair process. He managed the timeline really well to keep my time away from my car to the utmost minimum. I also really appreciated that my car was cleaned beautifully which made the reunion even sweeter!

Helen

★★★★★

a year ago

Frank Ramos went above and beyond when he expedited a repair for a rental car I dented. The car was due to be returned to the rental car company in two days, and the repair was completed quickly and pristinely. I did not have to extend the rental car agreement. Thank you Frank for you help, you are awesome!

Joshua Pack

★★★★★

2 years ago

Can’t say enough about Northside and their amazing facility and customer service. Benny was great to work with and we kept each other informed of the process, me from insurance and him from the repair side. They did a fantastic job with the repair and pickup was a breeze. Hopefully we don’t get hit again and need them but if we are I know I’ll be in good hands.

Alan Meyer

★★★★★

a year ago

They were absolutely wonderful. Got my car back when promised and they did a great job on the repair. My contact there was Benny and he is awesome. Kept me informed every step of the way and I couldn't be happier. Thank you Benny.

Treasure Mcgraw

★★★★★

2 years ago

My experience with this collision center was 10/10. The receptionist at the front desk reassured me from the first day and was very knowledgeable. Communication was great! Repairs were speedy! Even and Felipe worked diligently with my insurance company. Car was finished by completion date, and looks fantastic! This was a very stressful situation for me and my first time in this position. I am very relieved and beyond satisfied with the services I received!

Grecia Elizondo

★★★★★

a year ago

Overall, excellent service and great communication. Even Ramirez was our collision advisor. Highly recommend him. He answered every time I called him and kept me updated throughout the repair process (probably like 3-4x per week). The communication between our insurance, the dealership, and ourselves went very smooth. The vehicle was restored to its original condition, like brand new. Thank you Northside Lexus and Even!

Dillon Nguyen

★★★★★

a year ago

I was helped by Rodrigo from the collision center center, and he displayed above and beyond professionalism and customer service when my mirror got snapped off by a trash can that I ran into when I was a voiding another driver who almost crashed into me. He provided great service in a timely and efficient manner, w/messages and notifications, and he showed above and beyond concern/good will to help me with my problem w/my car. He also notified me that my insurance check was accidentally mailed to them even after the repair job was completed with my car, and he went above beyond again to contact me and make sure that I get my check personally. While doing so, he made sure my car inspection was completed and that minor damages on my left driver door rebuffed out to my satisfaction with a good pain job that hides the scratch pretty well. I live very far from this collision center, but I enjoy coming here every single time and I am extremely satisfied with getting my service completed in a nice environment with complementary coffee and water. Even though there are closer locations near my house, I prefer to get service at this collision center as well as their service center of Northside Lexus, in order to receive the best and highest quality work in order to fix and Service w/my car. Rodrigo made my experience extremely pleasant, and I recommend him and the whole collision center and Service Center teams to anyone who has Lexus and is seeking quality Service with the utmost integrity and kindness available.

Errol Pryce

★★★★★

a year ago

You want great service? Great paint job/repair? Stop by here. I got good recommendations to bring my vehicle here are my accident, and I did. Rodrigo Martinez was constantly updating me on my vehicle. He’s the best in the business! He’s awesome, took care of my vehicle as if it were his own! Great staff, excellent service. Thanks again, Lexus!

George Tushia

★☆☆☆☆

9 months ago

I took my mom’s car to this place and it was the worst experience I’ve ever had. They kept the car for one month for no reason just to make money from the insurance company. They are just thieves, Benny Moreno who’s the collision center estimator has the worst customer service, he was vey rude and not professional at all. He called me he left me voice mail that’s the car is ready to come pick it up when but I went there I find out I have to pay the $2400plus the $500 deductible which is fine with me I told him to call the insurance company and speed the process but he refused first than he agreed when we transfer the check for the Lexus dealership. It was simply the worst car experience ever, I definitely don’t recommend this place whatsoever.

amy martin

★★★★★

11 months ago

I stopped by to see about fixing a piece on the roof of my Lexus. Frank, the manager, was nothing short of amazing. He promptly got my car back, without an appointment, had the guys take a look and fix it for me in less than 30 minutes! He saved me so much time and money. He was so accommodating, courteous and professional. I am so thankful for his fabulous attitude as he was so incredibly helpful.

Michan Jara

★★★★★

7 months ago

I recently got into an accident with my 2024 Lexus ES that caused significant body damage. Throughout the entire repair process, Benny was: thorough, professional, efficient and transparent. He kept me up-to-date on the repair status; even sent me photos that showed some damage that I didnt notice initially. Now my car is good as new and im extremely grateful my car was in the best hands and entrusted with Benny. Strongly recommend 10/10!