Crash Champions Collision Repair Spring

Abdallah Salamah

★★★★★

a year ago

I had a great experience with Crash Champions Spring location. Expert service from beginning to end. My representative Jimmy was professional, & courteous. I did not have to call them once. He kept me updated every step of the way. Best part was my vehicle looked brand new once they were done with it earlier than expected. I highly recommend their services.

TIerney Baugh

★☆☆☆☆

a year ago

Took vehicle in after hurricane for window leak. Insurance company stated the manager at this location sent them an email stating they could not locate how the damage occurred and recommended we take to a dealership to be fixed. Because of his email, insurance stated we would need to have it looked at by dealership but it would be out of pocket since the manager at this location said he didn’t think the leak occurred due to the storm despite him also stating he couldn’t determine where the leak was coming from. Awful experience. Never going back. Front desk team was excellent!

Latonya Walker-Patterson

★★★★★

7 months ago

Good evening everyone, Thank you so much everyone at Crash Champions for being beautiful and taking good care of my truck. Please world give Crash Champion a shot. They are truly professional and amazing in my book. Thank you again Crash Champions and God Bless You All!

Natalia Huber

★☆☆☆☆

6 months ago

Work is great sales team different story if you use them get ready for a headache when it comes time to pick up. Took me three days to get my vehicle back bc they kept changing what they wanted from insurance company.

וילליאם nap

★★★★★

4 months ago

The team was great went above and beyond. Due to age of my vehicle and it's expensive electrical components they found me replacement parts at reasonable prices that kept my vehicle from being written off as a total lost.

josh nguyen

★☆☆☆☆

7 months ago

Avoid this place at all costs. If you care about your car, your safety, or basic professionalism, do not bring your vehicle here. Crash Champions in Spring, TX is the definition of a shop that prioritizes speed and profit over quality and integrity. I brought in my Nissan Kicks and got it back looking worse than when it arrived. The paint was dripping across multiple panels, and when I questioned it, I was told “that’s how it comes from the manufacturer.” I personally went to Nissan and verified that was completely false. My car had: • Loose fenders that could be physically wiggled • Misaligned trunk and headlights • Missing trim lines • Sloppy paintwork with visible drips The technician, Drew, supposedly did “quality control,” but clearly didn’t check anything. When I raised concerns, the manager acted like redoing the work was a favor. It wasn’t. It was their responsibility to fix what they botched. And apparently, Brian gets his feelings hurt easily when you point out legitimate issues. That kind of defensiveness is not customer service—it’s avoidance. To make matters worse, Brian told me I couldn’t get an estimate until the work was done. That makes zero sense and directly contradicts Crash Champions’ own policy, which states that a free estimate is provided before repairs begin. Either he’s misinformed or deliberately misleading customers. The office staff was just as disorganized. No one knew what was going on, and communication was a mess. It felt like they were just trying to get cars in and out as fast as possible, with no care for quality or customer experience. This shop does not care about your car. They care about getting paid and moving on. If you want repairs done right, go somewhere else. I wouldn’t trust them with a tricycle, let alone a vehicle that deserves proper care.

rohit chhabra

★★★★★

7 months ago

The team did a fantastic job restoring the front part of of my car including the tire. You’d never know there was any damage. The paint matched perfectly, the panel alignment was spot on, and everything looks and feels factory-fresh. They clearly take pride in their work. The communication including giving me regular updates about the progress of the work was smooth and professional. Special mention to Jimmy, to go out of his way and ensure I was happy with the work done. Highly recommend Crash Champions if you’re looking for quality collision repair and great customer service. My BMW looks as good as new!

The48thHawk

★★★★★

2 months ago

Alex helped me out tremendously. He want far above and beyond what he needed to do. And all for the price of a handshake and he gave me solid advice for the next repair. Any and all future work I'll ever need done will be done here. I am incredibly greatful.

Carolyn

★★★★★

11 months ago

Wonderful service. Prompt, honest information and courteous, knowledgeable employees. Would recommend to everyone. David especially ... spoke to him over the phone and he was able to take care of front fender problem right away. Good as new! See repaired photos.

Sandra Batiste

★★★★★

a year ago

They does great work and I was very satisfied with service I received. My vehicle looks so good, you can’t even tell it been hit.. And they also detailed my vehicle inside and out.. I was informed on everything that they was doing , as they do it. Thanks Cas, you did a great job with my vehicle

Michelle Daniel

★★★★★

6 months ago

TOP NOTCH SERVICE!!! Some of the nicest people I’ve had the pleasure of meeting. From the sweet young man at reception to really easy to talk to rep. I was given tips about teen driver safety for my daughter and things to look for in my vehicle. Very detailed oriented. Do yourself a favor and use their shop!

Emilio Bernot

★☆☆☆☆

Edited a month ago

Charged my mom (who has no clue) 20.8h of LABOR for a medium scratch on side door of a honda. Absolutely ridiculous for taking advantage like this.

Lilla Csorba

★★★★★

4 months ago

After hitting a deer during a trip to visit family, my insurance recommended Crash Champions. They were very professional, providing timely updates and estimates. Although it seems outwardly that the damage was minimal, they did their due diligence and found the impact bar had indeed been damaged and a few other noteworthy items to be repaired as part of the claim. While there was a small delay in getting my car back, they were quick to respond to my inquiry (even though they were close to quitting time!) and I had the car back the next day. Their repair timeline estimate due to sourcing of parts, labor, and such was about 2 weeks, which I found reasonable.

Vaughan Walker

★★★★☆

a month ago

The car was repaired properly and returned in immaculate condition. This would have been 5 stars but the manager told me some damage on the left side would be buffed and touched up. No touch. I realize this was above and beyond required work but I was told it would be done. Had I not been told that, this would be 5 stars.

Daniel Hoffman

★★★★★

a month ago

I got in an accident and my insurance company recommended them to repair my car. Everything about the entire experience was fantastic. Jimmy took very good care of me. The car looks as good or better than it did before I got in the accident and they got it done much quicker than expected. I highly recommend them if you need collision services

D Ref

★☆☆☆☆

Edited a month ago

I had one of my service trucks repaired 8/22. Truck had front end damage. The front bumper is a rusty mess. Called crash champions since they acquired service king around this time. I was told they were not honoring service king warranties. When a business acquires a competitor it assumes there liabilities. Well crash champion does not follow these rules. Just be prepared if service king did your repairs, crash champion will not honor the warranty they inherited. Crash champion repaired my daughters car and I had issues with warranty repairs and they did the repairs. From my experience you should look for another body shop. I did.

ya kino

★★★★★

a month ago

I had an AMAZING experience with crash champions. Someone backed into my car and the damaged was pretty bad. I received my car back today and it looks like it never happened. I am extremely grateful for crash champions, enterprise, and farmers insurance for handling this situation fast! The only thing that did not sit right with me was the front desk guy. He had very low energy and did not explain what i was signing. Luckily there was someone else signing papers and i was able to hear another associate go over the documents. He was not rude tho! Other than that this place is GREAT