Caliber Collision

Jennifer Lonnes

★★★☆☆

6 years ago

Put the word mid or low in front of Caliber and you have an idea of the quality experience I had this time around. They had my car for almost a month, I pick it up and less than 20 miles down the road engine overheats, has to be towed right back to shop. Why? A bubble in coolant system that needed to be burped. This was a huge inconvenience to me, leaving me with no transportation, and no recompensation on their part. They offered me nothing for missing a job, missing a movie, having to buy another phone charger, etc. I called the local shop ph # after hours to leave a message they supposedly never listened to. Even the tow truck driver gave me a recommendation as to where to bring my car for repairs in the future and it sure wasn't Caliber.

Kristen Johnsen

★☆☆☆☆

7 months ago

USAA: Reconsider Your Partnership With Caliber Collision I have never been more disappointed in a business, and I say that as a loyal USAA member of over 40 years. I’ve always trusted USAA to vet and recommend professional, reliable auto shops. That trust was thoroughly shattered by Caliber Collision. My son made an appointment at Caliber to repair his 1995 Corvette, which was damaged in a parking lot. He was transparent: the vehicle was non-operational, and he specified both its make and model ahead of time. Despite this, after towing the car in—an effort that required time, coordination, and expense—he was abruptly told they couldn’t work on it. Why? Because it doesn’t run, and because they “don’t have anyone who works on fiberglass.” This information could—and should—have been provided before the appointment was accepted. Caliber Collision demonstrated a stunning lack of professionalism, transparency, and basic courtesy. Their failure to communicate critical limitations wasted time and money and created unnecessary stress. This shop has no business being on USAA’s trusted list. It’s not just inconvenient—it’s unacceptable.

Natalie Martinez

★★★★★

11 months ago

Just wanna give credit when credit is due, I walked in for estimate for a scratch on my car 2023 dodge charge my baby! Nathan Parscal took a look at it and said he can buff the scratch out without paint work, so I let him try.. to my amazement he was successful! I offered to pay but he told me this is how we take care of the community no charge at all! I will always consider caliber for future needs thanks Nathan!

Cherie Strickland

★★★★★

a year ago

We chose Caliber for a repair after getting a crumpled fender. Mallory (office administrator) was extremely helpful and we were able to be flexible with scheduling. Nate (service advisor) came out to see what needed to be done and told us it would take five to six days to complete the repair. Mallory called Monday when the parts came in, we dropped the car off, and Nate said he'd try and get our car back to us within the week. True to his word, he called Thursday to say she was ready. I was so excited. My husband was in a late meeting, so we picked the car up this morning. It looks perfect. We are SO pleased with the quality of the service and the repair at Caliber Collision. Mallory and Nate were very welcoming and friendly. We highly recommend them!

Nicole Kirchner

★★★★★

10 months ago

I received satisfactory professional service. The communication was prompt about the repair and detailed about the process to vehicle. The service was speedy and they even washed my car for me. I picked it up earlier than anticipated as well. More than happy with my first experience at Caliber Collision.

John Patterson

★★★★★

4 months ago

The service writers and shop did a great job on my Rav 4, I was informed the entire time and all the work looked great once complete, definitely recommend this shop!

Ashley Hallick

★★★★★

2 months ago

They were wonderful! From calling me with updates to the beautiful repairs, I'm very happy with Caliber Collision!

Raelyn Wesley

★★★★★

a month ago

AMAZING customer service!! I really feel listened to here, and I’m always trusting that my vehicle will be taken care of (:

Lucia Rodriguez

★★★★★

6 months ago

The experience with Caliber Collision was truly wonderful. I was always kept informed and my questions were always answered. Nathan Parscal was my service advisor and I was very pleased with his communication, his professionalism and level of expertise. Caliber Collision is a great company with great staff!

HIGH HAWK

★★★★★

a year ago

Very friendly staff. Mallory will always great you with a smile, Nate and Darren will discuss your vehicle issues on-site, and General Manager Rodney is fluent in the collision/hail damage industry.

joseph gaughan

★★★★★

4 months ago

friendly, professional, fair pricing and I feel like they took extra care to make sure their quality and services were above my expectations. I recommend Caliber for auto repairs.

Jill Murphy

★★★★★

7 months ago

I didn’t know what to expect because this is a big box chain so to speak. But the service is very personal and professional. The quality of the work was perfect. And my service advisor kept in touch with me giving me progress and timing updates frequently (props to Darren!). One thing that was particularly good was that they gave a realistic or “on the long side” estimate for when it would be ready. And then it was ready a day or two early. Which was good. Much better to have it that way than the reverse. I’ve had my car in places and had them keep calling saying they need to keep it longer - which was really annoying. Caliber was on the ball. Made it much easier to plan around. I hope not to need collision services again. But if I do, I’ll come right back here.

Trisha Hanson

★★★★★

5 months ago

Calliber Collison helped me with a minor fender bender. Customer service was patient and kind. They worked with me to do just the minimal amount of work given the age of the car, but ensure there was nothing structural wrong. Highly recommend their team and grateful for their service in our neighborhood.

Mimi Neff

★☆☆☆☆

3 months ago

We dropped our car into Caliber on November 10th and on November 13th I received this email stating the completion date set for 11/21/25. It's already 11/29/25 and we're still waiting. Service advisor is blaming the Thanksgiving holiday and communication has been poor. I guess their completion dates really don't matter. Good Morning Mimi, We did get your vehicle disassemble and found minor radiator support damage to your vehicle requiring some parts replacments, We currently have your completion sate set for 11/21/25 We will inform you if that date changes. A black and green logo Description automatically generated Nathan Parscal Service Advisor

Claire Noonan

★★★★★

6 months ago

Had a wonderful experience here! Had to get my Volvo fixed quickly due to moving cross country. Rodney and his team were extremely helpful, communicative and got it done as scheduled! They worked with me to plan the repair, and make sure parts came in within the needed time frame. My car looks great, and it’s good to know Caliber anywhere can address any issues if they do happen to come up in the future. Thank you!

Chad Jamieson

★☆☆☆☆

10 months ago

I wouldn't recommend this shop to anyone. Dropped off the car to have the hood and grille replaced. Got it back with a cracked windshield. When I said something about it. It was passed up the lines to someone who has never seen my car in person and told me that they will not do anything about it because the windshield already had pits in it. Even though any blemishs were inches away from where the crack started. Then was told to turn it in to my insurance. Then after looking closer you can see in the passenger side piller and hood where the hood hit the piller and chipped the paint on both the new hood and the piller. Then on the driver side the hood is missing paint and flat spotted where the hood looks like it hit the windshield and cracked it. Also with further inspection it was missing all the stickers under the hood that came on it from the factory and a few other pieces that should have been there. When I asked for pictures of under the hood and the sticker that I told them I would go and buy to replace it was a big deal on just getting the pictures. And have only seen 1 picture of just the sticker on the underside of the hood.I asked that the regional manager Phil call me and it has been a week with no call or email from him. And I'm pretty sure with the way the hood fits the billed the insurance for factory parts and put aftermarket parts on it. But that is just my assumption with the way the hood is tighter on the top by the windshield vs the bottom by the grille and how much the hood flexs when you drive it.

Pam Goggins

★★★★★

2 months ago

I received excellent service at Caliber Collision in Northfield. I have a Lexus NX and was rear ended. Caliber restored my car to look brand new. I highly recommend this location if your car needs servicing . They got me right in and they weren't satisfied until I was satisfied . Great customer service! The receptionist was amazing and my service representative was very professional and caring. I cannot thank them enough for how I was treated. I felt respected and cared for during a very difficult time. Definitely a 5 star rating !