Caliber Collision

Sheila Litz

★★★★★

Edited 7 months ago

UPDATE: 7/24/2025 OUR FAMILY HIGHLY RECOMMENDS CALIBER COLLISON! I wonder if July just isn't our month! This was my husband's 2008 Honda Accord! Perfect car, had it forever. The insurance company wanted to total it out at first. Luckily we came to an agreement. I took it to CALIBER COLLISON for my own estimate! It came close to theirs and I explained that I have had the car since the beginning and knew every oil change and all the maintenance! I wanted a car comparable instead of a check. Impossible to find! So CALIBER COLLISON made it look like new, it was only cosmetic damage, bumper, mirror, hubcap, and a good buffing! But ZACK took great care of us. Communication is key and he did, every step of the way. Check out the pictures of the front end! This car has 157Kv miles on it and will probably go for another 100K! UPDATE: Update as of 7/2024 I have been trying to fix this review for almost a year! Please accept my apologies that it has taken so long. At the time of my review, I had no idea that Caliber Collison being kept in the dark by several unscrupulous agents at USAA Insurance. I could list the people's names, but they have been fired, so not necessary. Caliber Collison actually went above and beyond to get this car taken care of. I was rear-ended by a USAA customer. She was very nice and took full responsibility. However, USAA was NOT returning phone calls. They were not authorizing any estimates to be provided. I left 45 (FortyFive) messages for the customer service reps at USAA to call me back! Thank God the CALIBER COLLISON TEAM helped me. They contacted the rental company, which they didn't have to do. They were able to get an actual representative from USAA on the phone. Nothing would have gotten accomplished without CALIBER COLLISON. This accident happened on March 27th, 2023, we just got a check from USAA last month, and we are still waiting on the salvage title. My mother in law was in the car at the time of the accident, and she had since passed away. I want to thank CALIBER COLLISON for their professionalism and going way above and beyond! Thank you, Sheila Litz and the Litz family!

Mariah Montano

★☆☆☆☆

2 months ago

The experience for my parents was an absolute mess. First off they asked my parents to find the part for the car so they could repair it. Then they were given multiple dates thats the vehicle would be ready. When they went to go pick up the vehicle the day after christmas after having the car over a month no work was done to the vehicle. Avoid this place like the plague even if your insurance is the one the paying for the repairs. Seems as they expect there customers to do there job, no communication advising they couldn't complete the repair and kept the car longer than needed with no repairs being done. Highly recommend to take your services elsewhere where to avoid wasted time and money!

Alicia Langworthy

★★★★★

3 years ago

Matt was amazing on the repair work that was completed on my car. He let me know step by step the process and what was being done! The before, during, and after phots are attached Highly and Definitely recommend this shop for repairs and Matt for all the hard work. Thanks to the team up front through this process as well. Thank you!

brian kihn

★★★★★

7 months ago

My son was in an accident and let the insurance company choose the location for the vehicle for evaluation. After being told they were too busy we redirected to Caliber Collision in Northglenn. Roger Lautenschlager was amazing in not only taking it in but also getting the evaluation done within 24 hours so we could make some decisions on next steps. I wish dealing with other people was so simple and easy. Fantastic customer service! Thanks again Roger

Kylee Alexander

★★★★★

9 months ago

The customer service from Julia was excellent! She was so nice and efficient! And the work they did on the car was great! It’s so nice to go to get your car fixed (as a female) and not feel like you’re being talked down to. If you ever need anything done I definitely recommend going to this Caliber Collision.

Jennifer C

★★★★★

3 years ago

Melissa kept me updated throughout the entire process including any delays with parts. She was also easy to get ahold of to answer any questions or concerns that I had. The repair techs were very thorough and did a great job. Definitely recommend this auto body shop

cecilia sanchez

★★★★★

a year ago

The quality of the work done to my vehicle was outstanding. They used high quality parts and ensured everything was perfect before handing my car back to me. I was particularly impressed with how quickly they completed the repairs without compromising on quality. My car looked as good as new .

Calvin Deming

★★★★★

9 months ago

I was floored by my experience at this Caliber. Julia at the front desk was extremely helpful with my insurance and scheduling questions (I was a little unfamiliar with the process). Thanks to her and the rest of the team I was able to get my vehicle repaired in a timely and courteous fashion!

Andrew L

★★★★★

5 years ago

I had a wonderful experience with this Caliber Collision. On Feb 19th, 2020, my new Lexus was hit by a vehicle. After a month of exchanging with the insurance, it was finally time to bring my vehicle to a place to repair, first place I called was Abra/Caliber off of Grant St, who frankly and quite rudely said they definitely could not help with anything, and they're booked completely until April, earliest. Alright, I guess I'll contact a different Caliber Collision. I came into contact with Haley Katzler, she helped me with everything leading up to bringing my vehicle to Caliber, to during the vehicle repairs, to finally receiving my car. Everyone I interacted with at this facility was professional, and friendly. I received my car in a definite timely matter, and I can say that after the repair, the car looks brand new. I can whole heartedly recommend this Caliber Collision, and will definitely be bringing my vehicles here.

Korbe Kleen inc.

★☆☆☆☆

3 months ago

Kept our car for 1 month and fixed nothing. It only needed a trunk lid and paint. Don't go here unless you want to waste your time for nothing

Jaime

★★★★★

8 months ago

To Bruce & all others who worked on my car this month— thank you SO so much for servicing my vehicle!! Updates were prompt and my car is back to looking brand new! I appreciate the customer service immensely, and will definitely recommend the shop to anyone in need of repairs in the future!

Jackie Carrera

★☆☆☆☆

11 months ago

I took my car to Caliber Collision based on the ratings I saw online. I've had to take my car back going on the third time now, the first time I got my car back my steering wheel had to be tilted to the right in order to drive straight. They said they had replaced the tide rods but whoever did didn't really look into what is actually wrong with my car. Bought new tires as that's what they recommended, my car has had to be aligned two times now, for some reason my car continues to go noticably unaligned My wheels in the front are tilted in and my car makes a screeching noise when I turn. Stephanie is the one who helped me out and she is often hard to get a hold of and/or takes very long to call back. My experience here hasn't been great and my car is still not fixed.

Amy Oliver

★★★★★

a year ago

Our SUV was sideswiped while parked in a hit and run so we had Caliber repair it. They were fantastic to work with, excellent communication. Our advisor Zach was very professional and kept us to date on the progress. The work was done well, we are very happy with the job and experience!

Leonardo Cisneros Sanchez

★★★★★

a year ago

Overall, caliber collision exceeded my expectations in every way. Their commitment to customer services and quality work is evident, making them a top choice for anyone needing collision repairs. I will definitely return if I need any future services

David Herrera

★★★★★

a year ago

My wife and I just received our car back from caliber. Our experience was fantastic. First of all, Stephanie worked with us and her communication with updates and professionalism was fantastic. And our quality of body work on the vehicle looks great, and they took there time to get it right. HIGHLY RECOMMEND this location.

Katey Fitser

★☆☆☆☆

a year ago

I usually love working with Caliber as the work was excellent as well as the customer service. This time around, not so much. I will say their associate, Zach, was very helpful and communicative, so no issue there. My issue came when I got my vehicle back after it being with them for almost a month. The delay apparently came from their paint distributor which was no problem, but when I received my vehicle back, the body work was not done correctly and I had to bring my car back for a second time for the same issue, as well as the issue causing the paint to chip. The woman that came out to check me in was incredibly rude and condescending. When I pointed out a paint chip back further on my car, she stated it was never mentioned and she “didn’t do work for free”, which was absolutely unnecessary. I will not be returning to Caliber for any of my further body work needs nor will I recommend them as I have done in the past.

Raven Riley

★★★★★

11 months ago

Love this shop! Endless amount of customer service ! And the work and outcome of my vehicle was better than NEW! Thank you for taking your time and making my car new again ! Couldn’t have done a better job!