Caliber Collision

Chris Patrinas

★☆☆☆☆

3 years ago

This Body shop is the absolute worst place of business I’ve encountered. It took three weeks to get an estimate, The work took over a month and the end result was substandard. The communication of Caliber was awful as well. Several promise dates came and went. I had damage to the doors on my van from a rear end collision. They didn’t paint the whole doors, the clear coat was dull in spots. They charged the insurance company for parts they didn’t change. Fast forward, a few months after the repairs, the bondo peeled off the door. This place is a must avoid. Good luck if you try them out. I’ll be waiting to read your poor experience.

Christen Curry

★★★★★

a year ago

I had a wonderful experience at Caliber Collision! They were very communicative, responsive, efficient, and honest. I appreciated every interaction and felt my car has never looked better. They even cleaned the inside and outside of my car. If I ever have issues again with a car (God-forbid), I will DEFINITELY be returning to Caliber Collision. Highly highly recommend.

Marisela Rodríguez

★★★★☆

a year ago

They did a great job repairing my car. The only thing was the timing. It took them over three weeks to get it ready when it supposed to take them less time to repair it. Other than that I was very satisfied with the outcome. My car looks great.

Susan Smerdel

★★★★★

2 years ago

My insurance company sent me to Caliber Collision in Lakewood after being rear-ended. I am very happy they sent me there. I was very impressed with the entire staff from start to finish. Mike kept me updated & was always available to answer questions. He's very personable, helpful & always friendly. Krista in the office is very friendly & helpful as well. Before picking up my car Dan had it washed & looking great. The entire staff made what was an unpleasant event as easy and pleasant as possible. I definitely recommend this shop.

David J Cordova

★★★★★

2 years ago

My wife and I took our vehicle to Caliber Collision for diagnostic service and for a repair estimate as a result of an insurance claim. Mike M. was so professional and courteous through the entire process. He went the extra mile and provided superior customer service and helped to explain to us the condition of the vehicle. He was so attentive to our timely desire to understand the extent of repairs that instead of transferring to another location for an estimate that would have taken additional time, he quickly provided a thorough estimate of repairs within the same week. He was so kind and helpful throughout the process and also gave us additional time to think about our options. We are so appreciative of Mike's customer-focused and empathetic demeanor that we felt his genuine care for our well-being. We highly recommend the team at Caliber Collision in Lakewood. Thank you Mike M. and the team at Caliber Collision for taking care of us!

Desiree Trujillo

★☆☆☆☆

a year ago

I'm very disappointed. While the employees are friendly and nice, the service and work done was a huge disappointment. I have taken other vehicles to this shop prior and had great experiences. However, my most recent experience has forced me to write this review and never return to this shop. I had taken my vehicle for damage done to the front passenger door that was roughly the size of a quarter. My vehicle was in the shop a few weeks before I got a call from Nathan that it was ok to pick up however, they were waiting on "parts." I was forced to pay my end of the deductible and got confirmation from State Farm that they were paid in full....even though my vehicle was incomplete. I called weekly to check the status and kept getting told that the parts were on back order. I picked up my car in July, and it's now nearing the end of October, and I still have not heard from anyone. I did reach out to Caliber and was told the parts had been in. This is interesting because I NEVER got a call about this. Then, while I was placed on hold so Nathan could confirm the parts, I was transferred to voice-mail. Wow. I did call State Farm to re-open the claim, and she reached out to caliber directly. Nathan wanted to talk to me directly and schedule me in to complete the work. What makes this most upsetting is that the parts that needed to be ordered were not even part of the original damage. This was done by caliber while fixing the damage I had originally taken it in for! Once this is handled, I am breaking all ties with this company. If I am ever needing body work, there are several companies that have great reviews and more customers. This was preferred by my insurance company, and I have kept my agent in the loop of their lack of communication and lack of urgency. I just purchased my new vehicle in March and had to wait months on this company to complete it. I understand things can take a while for shipping, but waiting months is ridiculous. I would not recommend Calliber Collision in Lakewood, CO, to anyone.

Lauren Verdi

★★★★★

2 years ago

Very great customer service from Mike M. Built trust on the onset and also through the process of his updates. Work was well done. Car was cleaned inside and out when I get it back which was a nice surprise. And a headlight bulb replaced just because. I got my car back sooner than I thought too which made it better for figuring out my own personal logistics. They made it a smooth and easy process despite it being one I shouldn't have had to go through (was in an accident that wasn’t my fault). Would recommend and actually already have!

Lars Ryker

★★★★★

2 years ago

Awesome shop, great, friendly staff, and great repairs. I had a fender bender in July that did a number on my little Ford Focus, and when I reached out to and got an estimate from Michael, I immediately felt like I was going to be taken care of. He's incredibly friendly and I felt like I was getting repairs from a friend's neighborhood garage. I work around the clock, so I had to tow my car to the shop while I was at work. They called me later to confirm that it had arrived and when repairs would start. Michael was lightning fast about getting an estimate to me, and always kept me updated as time went on. My car was pretty beat up even before the accident, and Michael recognized that and reached out about additional repairs. Everything was timely, and there was full transparency about every little thing they did to my car. No detail was spared, and any questions were easily answered with no surprises or unnecessary "extras" thrown in. They cleaned up the interior and my car feels and drives like brand new. Also, major kudos to both Wayne and Michael for their understanding. I was hospitalized for a few days after my repairs were completed and I wasn't able to contact anyone. They were ultimately incredibly patient and accommodating, and when I explained the situation, they checked in on me as I had to pick it up over a week later. Even made it a point to ask how I was doing health wise when I picked up my car. It's a small detail, but it made me feel better about the situation and not as though they were just begging me to get my car off the lot. Overall, if you have to bring your car anywhere for repairs, Caliber, especially this location, is an awesome choice. If my car is ever in bad shape again, I know where to go!

Chelsee Leyshock

★★★★★

a year ago

Hunter and his team were amazing to work with while we had to get some warranty work from a different shop taken care of. If only his team did it in the first place it would have been done once and done right. Thanks Lakewood Caliber for your workmanship and getting our truck back to how we remember it!

Nicholas Hall

★★★★★

2 years ago

Had an amazing experience at this Caliber location in Lakewood. Mike was excellent at communicating updates throughout the entire repair process. He brings customer service to the next level, something that is difficult to find these days. For someone who knows little about car repairs, Mike was helpful at explaining what was being done to my vehicle. Highly recommend choosing this location for your next repair.

Catherine Cash

★★★★★

2 years ago

The most stressful thing about my car accident was the accident. Caliber Collision Lakewood team is fantastic! Clear communication and great customer service all around. Michael worked so hard to make sure that I was informed of the timing and took extra care to make sure I had exquisite customer service. Dan cleaned my car before picking it up and did an exquisite job. Crystal at the front desk was always polite. Get your car repaired here. The customer service is as great as the repairs!

Joy Menet

★★★★★

3 years ago

What a great experience! It was such a pleasure to work with Wayne and the Caliber Team. He really went the extra mile to make sure I was satisfied with the repair as well as the service. Krista, the receptionist, we always a friendly face when I came into the shop, and made me feel welcomed and appreciated as a customer. Not to mention the office was really lovely for for the holidays with a hot cup of coffee at the ready. It was great working with Mike throughout the whole process as he kept me updated frequently. All in all, I was very impressed with the service and timelines of the repair!

David Danek

★★★★★

7 years ago

Excellent service! Josh and crew went above and beyond and helped me with my insurance claim, as well as some custom requests changing from chrome to white front end finishes!

Pamela Goodman

★★★★★

a year ago

People at Caliber worked with me to clarify questions with my insurance. I'm very pleased with the quality of the repairs Caliber made, better than I expected. Contacted me regularly about status of the repair work, answered all my questions.

Jeremiah Butler

★★★★★

3 years ago

Perfectly professional experience. These guys took great care of me and of my car. Mike Martindale took the point for me and was just great! Very communicative and up front about the process. Car was ready on time and Dan did a great job making sure it was clean as a whistle when I picked it up. I would definitely recommend these guys! Thanks Mike!

Tina Brandow

★★★★★

a year ago

Do not even look further this is the place that will go above and beyond to fix your vehicle back to original condition. Very dedicated team with welcoming attitude and easy to approach or ask questions. I’ve used other Caliber Collision locations and was VERY disappointed. This location even resolved an issue from my previous Caliber location-AMAZING! Thanks Jayden and Shannon.

Audrey Reyes

★★★★★

2 years ago

Used this shop for an auto body repair. They were very professional and kind. Kept me updated weekly on what was going on with my repairs. The last week my vehicle was in the shop, they called almost daily to keep me up to date on when the vehicle would be completed. They did a great job. I’d definitely use them again if I needed body work done. Nick was my rep and he did an awesome job.