Caliber Collision

jason collins

★★★★★

2 years ago

Excellent work. My Subaru looks new! So excited to take it out. The service at this location was top notch. From the time I walked in I felt like I was family. Victoria the Office Administrator welcomed me warmly and the Kayla the Service Advisor helped me understand everything needed and worked with me to make sure insurance was a breeze.

Ashley Parks

★★★★★

a year ago

What a wonderful experience from start to finish! Ari at the front desk was immeasurably helpful as I navigated dropping off my car and getting a rental. Gerson, my service advisor, was communicative through the whole process and wrapped up the work I needed done 2 days faster than originally estimated! Highly recommend!!!

Ray Murillo

★★★★★

4 months ago

Had to have repairs done on my 2021 Chevy traverse. Caliber collision did a fantastic job. Victoria and the customer service was top notch. I was always informed throughout the entire process. Would highly recommend caliber collision.

Gerson Perez

★★★★★

a year ago

Amazing work done by the crew! I highly recommend caliber. Really attentive to customers and helpful. Always communicating and I was never wondering what was going on with my vehicle because they always updated me on a timely manner. Really happy!!!

Mark Tischler

★★★★★

4 years ago

Amazing workmanship, damaged area looks brand new! The technicians also did a beautiful job in blending/painting so that the lines and color flows along entire side of vehicle -- leaving no sign that car was ever damaged. Really outstanding work! Terrific customer service from beginning to completion. Would highly recommend the shop!

Dar Terlaje B

★★★★★

8 months ago

After my car was hit, I brought it in for repairs and was fortunate to be helped by Victoria Oliver. From start to finish, she provided top-notch customer service and made a stressful situation so much easier to handle. She listened to my concerns and provided clear and timely updates. My car repairs were completed on time and my car looks brand new again. I am so grateful to her and the staff.

Dog Lover

★★★★★

7 months ago

Communicative, friendly, speedy, helpful, and concise. My adjuster was Helen and she was sooo nice! She went over all the details with me, and I even got my car back before the weekend. My car is brand new again! Thank you so much! I will be returning in the future if I ever go through an accident again. :)

Anna Z

★★★★★

10 months ago

Great experience! Gerson, who handled our repairs, was very intentional in providing timely updates from time to time. Our car was fully fixed and handed back to us in time. The whole process feels easy and pain-free. Thank you for such a great experience!

Yanbin Wang

★★★★★

9 months ago

Gerson and the team did an amazing job on my car — quality repair and a full internal/external cleaning. Their quote was over $1,500 less than what I got from Golden West Collision Center, and the work was top-notch. Really appreciate the honesty, fair pricing, and great service!

Saba Dadsetan

★★★★★

a year ago

I had a great experience at Caliber Collision after three other places (two Auto repairs and a dealership service center) couldn't help me with my car's license plate. I needed to replace my old, rusted license plate screws and mount a new state plate. The team at Caliber Collision handled it professionally and kindly, completing the job in less than an hour. I'm thoroughly impressed with their professionalism and the courteous service they provided. Highly recommend them!

Jason shreve

★★★★★

a month ago

Excellent service and work. Great staff. Very communicative and responsive. Timely, professional, and easy to work with.

Alex Peralta

★★★★★

11 months ago

Absolutely loved my experience with caliber. The team was great in handling the care to my car. Gerson and Victoria were great in guiding me through the repair process and how to communicate with the insurance company. Would absolutely recommend this shop to anyone.

alexander sanchez

★★★★★

Edited a year ago

Thank you to Walter Alfaro and Gerson Perez. It was an amazing experience! From the first day to the last. Amazing job! Supper professional, and all the team is amazing!

Scott Andrus

★★★★★

9 months ago

Very grateful for the excellent, professional service offered by Gerson Perez and team at this location on my Hyundai. Gerson in particular demonstrated clear knowledge about my vehicle model and part availability, all the while ensuring a seamless appointment process. I would certainly come back for future body work.

Patrick Havel

★★★★★

a year ago

My repair went through my insurance, which is pretty good, so I wasn't very concerned about cost. They were professional and thorough, answering my questions and concerns when I had them. The repair was done well and in my best observation it was completed according to a high standard. I wonder if I didn't have insurance and I didn't want to do all the repairs they recommend how that would go but I assume they would tell what was absolutely necessary and what could wait or be skipped.

Kristen S.

★★★★★

a month ago

Quick and helpful service. Worked well with my insurance. I would go here again!

Mohit Bhardwaj

★☆☆☆☆

a year ago

Context: I dropped off my car for a key-scratch to be fixed on the driver side door. It took 7 business days to fix this, and when I picked up the car the scratch was completely removed which was good, but a new problem was introduced. The driver side door had a rattle which it did not have before. Their initial feedback: they noticed the rattle, and took the car back to the shop the same day. They tried to remove and re-install the trim, and brought the car back. It still had a rattle which they clearly heard as well. They asked me to bring back the car the next morning for another engineer to take a look. Their secondary feedback: after dropping off the car the next morning, they asked me to come pick it up at 12pm and stated they took pictures of all the clips and had "done their best to re-install it". I came and there was still clearly a rattle. Here is where I got annoyed- they now tried to convince me this kind of rattle is normal, and the passenger side door also has "a bit of it". It did not. Keep in mind this is a new 2024 BMW X3M, so I know the condition of the car I dropped it off in. Last resort: I had to take the car to a BMW dealership. They instantly stated you can see the gap in the trim is not uniform, and it was not installed back correctly and will need to be adjusted to remove the rattle. They charged 2.5 hours of labor to do so, which now I have to coordinate with my insurance and go through the hoops to cover. All at no inconvenience to Caliber Collision, since they "did their best to re-install it". Final summary: the shop has friendly staff, and a communicative team. But this doesn't hold much value if the quality of work is sub-standard. At least if you've introduced a new problem during the initial fix, and then you cannot fix that problem, (1) be honest about it, and (2) provide some sort of compensation for it- like take the car yourself to the dealership and get it fixed.