Caliber Collision

kly30142

★★☆☆☆

4 months ago

I picked Caliber because of the high 9K+ reviews but was disappointed thru out the process. First was the estimator telling me the black factory 2 tone color was a liner instead of actual paint. Any experienced person in this field should be able to visually see it is not a liner and most if not all OEM would not be using liner that only has short limited few yrs life. Then there is the GM role person (as I was told) who explained to me the work done but was wrong. He should not tell me what was done if unsure. Then there was the paint quality issue that nobody caught but was quite visually obvious. The painter and quality check person if one even exist should have caught it and fix it before telling the customer it is ready for pick up. At this time and again, they told me the liner needed to be replaced when it was obvious paint. So the car had to go back into the shop wasting my time showing up. Then there was communication issue. During the insurance repair period, I did get multiple status updates which was good but there was also update telling me to respond to authorize work to start when work already started. This is just confusion to the customer. When the car had to remain in the shop longer for the paint quality issue which they tell me again “liner” needs replacement, I should at the very minimum get an update on how long it would take especially when it will be painting and not liner. I called back 2 times asking to talk to someone on the status and were told, someone will call me back right away or like in 30 min. and nobody did. When I called the 3rd time and near the end of the day, I was told to come in to pick up car. Someone should have told me earlier to plan to come in. Finally, the car should be fully washed after body work when returning to the customers so it will look good and clean. The car was washed to some degrees but the wheels/rims were not and so dirty. Overall, it was a very bad experience from start to end. Maybe I am an unlucky few. I won’t say I will never bring my car here again in the future if needed insurance repair but will certainly give other places a priority before reconsidering Caliber again. Hopefully, I will not need to bring car back for any lifetime repair guarantee work.

Jimmy Castro

★★★★★

Edited a year ago

The repair was done before the estimate time frame and the paint was identical to the original. Appreciate the overall team and staff for getting me back into the driver's seat of my car. Picture included before the dent, the dent, and after the repair. Great work I appreciate it.

Dave Kiehl

★★★★★

2 months ago

My car needed body work after vandalism and a sideswipe of a guard rail. Eddie was very helpful and kept me informed of the status of the repair. The car was ready when promised. Excellent company!

Arizona Sundevil

★★★★★

4 months ago

I have used Caliber on Hillcap Ave. several times. They are always courteous. They are extremely fast and typically finish my vehicle before the promised date. They clean the vehicle after work to a point where it looks like the interior was detailed. Their paint is frankly better than the factory. The interface with the insurance companies (I have used Geico one time, Allstate one time, and Progressive one time) was smooth and required no intervention on my part. They are simply the best I have encountered.

Wendy T

★★★★★

3 months ago

Excellent experience working with Caliber Collision! Great customer service, excellent and easy communication from the staff. Results look brand new, and completed much faster than expected. Highly recommend! Thanks for everything!

Gaganpreet Singh

★★★★★

5 months ago

I took my Toyota Highlander to Caliber Collision after my son had an accident, and I honestly couldn’t be happier with how everything turned out. From start to finish, the whole process was super smooth and stress-free. The team there really knows what they’re doing. rental car company picked me up right from the shop, and when my car was ready, they picked up car from there. On top of that, my car was finished 2 days earlier than expected! Everyone at the front desk was friendly and helpful, and I especially want to give a big shoutout to Robert Tran, the General Manager. He truly went above and beyond to make sure I was taken care of. You can tell he genuinely cares about his customers. It’s rare to find a place that’s so well-organized and focused on customer convenience. I’d absolutely recommend Caliber Collision to anyone who needs bodywork or repairs — they really exceeded my expectations!

Rick G

★★★★★

a year ago

Caliber provides the best customer service experience ever! They really made sure that I wanted for nothing. They assisted in getting the rental car, kept me updated, and did fantastic work to get my truck back to me as quickly as possible. My truck looks good as new now!

Mike Wong

★★★★★

4 months ago

There is the actual accident of no one getting hurt in this case and the actual time it takes to get your car back on par with your life. Miriam the estimator is efficient in getting that balance back with the repair of my Honda Truck with updates and clear communication of what the next steps would be. Kudos out to Miriam, the Crew, and the front desk for the efficient service! Thanks again for the excellent service!

NORMA SZCZEPANIAK

★★★★★

3 months ago

We had a tree limb go through our front windshield and bent the dash and removed two mirrors. Caliber Collision informed us as to the progress of this repair. They put back everything to perfection and repainted and cleaned up all the glass. It looks better now than when we bought it! Highly recommend Caliber Collision in Michigan City, IN.

stacy farrington

★★★★★

3 months ago

Kelly and Jeff were amazing taking care of my Kia. They were nice and professional. They had my Kia done by the time they told me it would be done. My Kia looks brand new again. I would definitely recommend Caliber Collision to others.

Troy Hunt

★★★★★

2 months ago

This is my third experience with Caliber Collision repairing a vehicle. Each time, their professionalism and commitment to total customer satisfaction has been impressive. I'll ALWAYS take my vehicles to Caliber in the future.

Sarita Padro

★★★★★

3 months ago

I was very surprised by how quickly they repaired my car; I wasn't expecting it. Because of this, the service was excellent, and they provided me with detailed information about the condition of my vehicle.

Janice Kolasa

★★★★★

6 months ago

After and before pictures... Expected completion, was ahead of schedule and loved getting the updates by text.

Jonathan Marcoux

★★★★★

Edited a year ago

Updated review: I am glad to say that I was finally taken care of by caliber collision. I dealt with Justin this time and was totally impressed by his commitment to right this wrong. My truck looks great and am very grateful to Justin and his team. If any issues I would highly suggest dealing with Justin, he is beyond professional and goes the extra mile to communicate and keep you informed. Initial review: Lack of communication, wrong color interior panels, they had my truck for 3 months… enough said. Very unhappy.

pilsburythrowboy12

★☆☆☆☆

a year ago

They took my initial negative review of their crappy work down after a month. I’m re-posting as a public service bulletin to avoid this place at all costs. Take your business elsewhere especially if your insurance company is listing this company as an “approved” option. The 1st 3 photos are of the crap they tried to sneak by me on a basic repair of my fender that was hit while parked by my neighbor backing up his truck. Caliber will purposefully cut corners to keep the repair margin in their favor and maximize their profit from the insurance quote and deductible. I had to bring my car back THREE separate times after repair “completion” by them. Their supervisors were specifically asked each time to look over my car before even bothering to call me to pickup the car because I wasn’t going to accept crappy work. My hood is still out of alignment with the fenders but I’m not going back to these incompetent people. Expecting people to give up on them must be in their business model because it sure looks like more reviews are moving that way. Odds are that some of the people giving good reviews aren’t aware of the corners Caliber has cut or just don’t care. Avoid this place and the franchise in general.

Gnei Falaldeen

★★★★★

4 months ago

Awesome service . Ready before promised date. Cashed and inside vacuumed . Looked spanking new I trust caliber collision to work on my car. Very reliable. I recommend them any time

Fernando Velasquez Palacios (Pher_Palacios)

★☆☆☆☆

3 years ago

After 2 months I pick up my car. It was a cold and rainy day on a Saturday and the shop was about to close, Justin was very friendly and had the courtesy to send me a driver to bring me to the shop. I didn't verify the job at that moment because I trusted the professional image that the staff showed and also because I was told that I could bring the car back for a detailed car Wash. The next day I decided to take a detailed look and also check the battery, because It wasn't getting any charge, and I found several parts wiggle loose with out the clippers, the new mirror doesn't look original and it's loose, there are gaps between the doors and frames, some paint imperfections, and more... I brought the car back after contacting the general manager hoping that the issues will be corrected, but it seems that the staff doesn't have proper customer service training or maybe they think that customers are stupid and unable to distinguish a good quality finished job from a sloppy loose unfinished lack of professionalism work.