Google Reviews
Madison Schimmel
★
☆☆☆☆
Edited 2 months ago
UPDATE: After posting this review I got the comment below from Caliber Collision to reach out about getting my car repaired. I have contacted the email listed below for their customer support and have gotten no response and it has been over a week since I've emailed them about repairs for the damage they caused to my window. This whole situation continues to be a disappointment. I really did want to leave a good review, but after my experience at your shop, I just cannot in good conscience do that. I came in to get bodywork repair done on the back passenger side of my car, and while those repairs were made, when I went to go pick up the car y’all had not done the pearly sheen on top of the white paint and it was incredibly obvious. I had to be the one to point it out which I think is a large oversight that should have been checked by multiple people before I was ever notified that my car was ready to pick up. I mentioned to my rep that it was missing and he confirmed that there was not the pearly sheen on the paint, and I spoke with the manager and they agreed to do more work on my car so that it would be the correct color. It took an extra two days, and when I went and picked up my car, the second time it was near closing, and I frankly felt rushed to get out the door. I checked my car and while the pearly sheen was fixed, I then noticed that y’all left literal trash in the backseat of my car, there were white paint flecks all on the inside of my car in the front and backseat, and the back window on my passenger side, had the tinting scraped and peeled off all around the window edges, which I will now have to get fixed as well. I initially did want to leave a good review with how accommodating y’all were with getting the correct paint put on the car and how quickly y’all were able to correct that, figuring it was an innocent mistake, but after receiving my car in the state that it is in with now needing even more repairs I cannot leave a good review nor can I recommend this place to anyone. All of these mistakes, the repaint, the trash, the paint inside my car, the damage done to my window tinting should never have happened, and there should have been multiple checks of the exterior and interior of my vehicle before I ever came to pick up my car. Entirely disappointed.
Andrea Gonzales
★★★★★
4 months ago
I got rear-ended and went here to get my car fixed. They were prompt and updated me throughout the whole repair process. My car was actually sent to their sister site in Taylor so shoutout to Neil located there for helping me out and the team in the N Lamar location for taking great care of my car. Check out the before and after pics!
Sadie Sokolowski
★★★★★
6 months ago
Thank you Caliber Collision for doing such a wonderful job on my car! Everything looks brand new again, as if the accident never even happened. I’m so pleased that I got to work with such wonderful people at Caliber after the stress of being in an accident. I want to say a huge thank you to Carlos V. for helping me through the entire process. I was so nervous because I have never been in an accident or needed car repairs before. However, I had nothing to worry about! I really appreciated Carlos V. explaining everything about the repair process to me. I knew that he would make sure my car was absolutely perfect! I also appreciated the frequent updates about my vehicle, and, most of all, the speediness of the repair. I will definitely be recommending Caliber Collision in the future, especially since they were recommended to me by a family member. Thank you again to Carlos V. and all the wonderful people at Caliber!
Hunter Duncan
★★★★★
5 months ago
Best customer service I've experienced anywhere in a long time. Our rep (Kaitlyn) was awesome. Fast quote, advocated for us with our insurance, kept me updated (she called and texted personally, not auto-generated texts or robocalls), and delivered the car repaired earlier than estimated. The whole office seems very knowledgeable and trustworthy. 5 stars, highly recommend (since people prefer reviews with photos, here's our repaired lift gate and bumper!)
Heather Mcleod
★★★★★
4 months ago
Everyone at this Caliber Collision is fantastic. Sandra took such good care of my car. She kept me informed through the repair process, problem-solved a wrinkle that came up, and gave me my car back looking great, not to mention much cleaner than when it went in, which I appreciate a ton!
Wendy Huber
★★★★★
3 weeks ago
Caliber Collision on North Lamar was AMAZING! Caitlin and the entire Caliber crew were 100% on top of their game! They were extremely knowledgeable and helpful. Caitlin did a great job in communication the process and keeping me informed on the status of my vehicle. On top of everything, they even got my car done faster than estimated! While other collision repair shops quoted 1-2 weeks, Caliber Collision on North Lamar did it in 4 days! Just AMAZING! Thank you, Caliber Collision! If ever I need auto repair again, this is where I'll go! I would definitely recommend them to my friends and family!
Andy Sharp
★★★★★
2 weeks ago
Hayley in reception and my service advisor Kaitlyn made my interactions pleasant, formal, efficient and no nonsense. Highly recommend this Caliber location for professional bodywork and great customer service. It’s convenient to a nearby enterprise so getting to and from the rental car was a bonus for me!
Powwow715
★★★★★
a month ago
Incredible customer service - Carlos V was my service advisor - he made this experience painless - he was pleasant, personable, and very knowledgeable (a rarity these days!) and kept me well informed with multiple calls during the entire process of getting my car repaired. The staff at Caliber obviously works hard to take great care of the customers- my car looked so new when I went to pick it up, I hardly recognized it ! Would give them more than 5 stars if I could!
Leda Garcia
★★★★★
3 months ago
Carlos Villarreal was our service advisor and he was amazing! He was super nice, very professional, and truly great at his job. He kept us updated, explained everything clearly, and made the whole process so easy. My car looks absolutely great like new! I’m really happy with the service and would definitely recommend them to anyone.
Ian Hallett
★★★★★
2 months ago
Very positively surprised by the service! I prefer to use my regular mechanic for repairs, but my insurance would not cover the full cost. I assumed that I would get terrible service at a large shop with multiple locations, but the customer care at this location is great! My service technician, Carlos, kept in constant touch with me using my preferred communication (text), but would also pick up the phone a few minutes before closing time if needed. He always got back to me before the end of the day even if it meant that he had to stay late. Thank you so much!
Rita Guerrero
★★★★★
Edited 2 months ago
The North Lamar location came highly rated, I’m so glad I took my friend’s recommendation. From the moment I dropped off my van, Sandra Ross provided excellent customer service, a “white glove” experience for sure. Sandra kept me aware of the progress with my van and made me feel valued as her customer. When I picked up my van, it was restored to new, a perfect and seamless finish. Honestly, when I saw my van -it erased the memory of the front collision impact - thank you for restoring my van 🙏🏽 The repairs were very timely; and I appreciate the service provided - kudos to Sandra and staff at Caliber Collision North Lamar
David Luera
★★★★★
2 months ago
The General Manager, Michael Ross, and the Receptionist, Dulce, at Caliber Collision (Manchaca location) are professional, friendly and communicative. Michael provided an honest estimate and explained the repair process clearly. They delivered high-quality results within the promised timeframe. My vehicle looks better than it did even before the damage occurred. I highly recommend them without reservation.
Olivia Weaver
★★★★★
3 months ago
Wow. The manager of this location goes above and beyond for their customers and I'm really thankful I chose this location when asked from my insurance. I was contacted every single step of the way. When the price changed, they had no problem walking through the itemized receipt step-by-step so I understood (I'm not car savvy). They also have a great relationship with Enterprise who came and picked me up for my rental car. At the end during the walkthrough, they walked around it with a fine tooth comb and made sure I was 100 percent happy. They even stayed open a little longer so I could return the rental at the end and I am really appreciative of that. I will 100 percent return if needed in the future. Great work guys and gals.
Kristopher Shirey
★★★★★
5 months ago
I recently had my 2021 Honda Civic repaired at Caliber Collision on North Lamar, and the experience was excellent from start to finish. Datron, who handled my account, was outstanding—always communicative and keeping me updated every step of the way. He even worked around my schedule since I was coming in from out of town to pick up my car, which I really appreciated. The repair work itself was great—my Civic looked fantastic when I picked it up. On the drive home, I did notice a slight issue, but Caliber immediately scheduled me with a local branch near me to do a follow-up inspection to make sure everything was perfect. That kind of responsiveness and customer care is top notch. If you want a repair shop that not only does quality work but also stands by it and goes the extra mile, I highly recommend Caliber Collision on North Lamar. Huge thanks to Datron and the team for making the whole process smooth and stress-free.
Jackie Garcia
★★★★★
2 months ago
My experience at Calliber collision was incredibly positive. I worked with Detron directly and he was kind, knowledgeable and responsive. Everyone I spoke with was happy and helpful! For the headache an accident causes calliber collision made it as easy as possible! Would recommend to anyone.
MaryDayLo
★★★★★
3 months ago
Getting rear-ended on I-35 was NOT fun, but Sandra at Caliber Collision got my Mazda back to me in good-as-new condition (and a lot cleaner :), much quicker than I expected. The repair was great, and she was a joy to work with, keeping me informed throughout the process. Highly recommended.
Kristie Vargas
★★★★★
a month ago
Very professional company. My vehicle was back to looking new from being repaired with Caliber Collision . Thanks to all the team members! Thank you Dayton with being patient with me and explaining what all was fixed on my vehicle.🤩
Hanna McCutchan
★★★★★
5 months ago
Used this shop for my repairs after being hit, not only were they prompt in getting me scheduled, they had my car done quickly and efficiently with great communication the entire time. The quality of the work is unmatched. The staff was kind and knowledgeable and handled everything perfectly. Would absolutely recommend this business!!
Scott M
★★★★★
a year ago
If you’re looking for a body shop I would highly recommend as I read the reviews before setting the appointment and they were on point. Thanks again for all your hard work getting my Acura looking amazing again. Christina from the front desk was amazing making sure I had everything needed to be drop off ready and even called enterprise to make sure I got picked up to get my rental. When I can back in explained everything in detail about cost and payment. Fidel did my estimate letting me know the cost quickly for the repair and followed up with me while it was being repaired and was able to get my car to me quicker than the 2 weeks I was expecting. He is knowledgeable, polite and made the whole experience easy and my car looks like it was never damaged.
Grace Powell
★★★★★
a month ago
Datron is the manssss. Super sweet, nice to talk to, and delivered as promised. The entire CC team was incredibly helpful and went above and beyond to help a sister out. Don’t pay attention to the negative reviews. These people care.
