Caliber Collision

Pachia Xiong

★☆☆☆☆

4 months ago

I was told 4 times that my car would be ready by the end of the week or early the following week, it was not. I constantly had to call the shop to ask for updates. Mind you, they did not provide me a rental for the delays. After finally getting my car back, my seat trim was broken. They immediately agreed to repair it and would have it for me by the next day, next two days go by, I still have to constantly call to set up a repair date and time. The people seems nice, the service is awful. I would not recommend.

Nathaniel Hernandez

★☆☆☆☆

Edited a year ago

Took my vehicle here, because my insurance said so. Upon arrival the service was great. They had my car for 1.5 weeks & than I got a call it was ready while I was at work. Had my wife pick it up and I was ecstatic to come home to it. Paint did not match at all. Terrible job. Also had clear runs. My wife thought it looked good, but I could immediately tell, as I mix automotive paint for a living, and have 10+ years in the detailing industry & multiple years in customer service. So I took the car back the following day & expressed my concerns to David who was my advisor. He said he didn’t catch it, because he trusted his painter. Which tells me they don’t have a post inspection after paint jobs. David then tells me they would need two days to fix it, and I expressed to him, I couldn’t miss any days from work as I commute to Sacramento, and I would need a rental. He said they couldn’t get me a rental, and there’s no way they could. I told him about my work history and I know he could, whether he called corporate or talked to a manager & expressed it the job was done right the first time, I wouldn’t be in this situation. ONLY then, did he provide me with a rental. So if they say they “cant”, trust me, they CAN. It took over two weeks to fix the mistake. When I got the call my car was ready to pick up again, David left a voicemail & his words were along the lines of “Your vehicle is ready, and unfortunate for us you have a rental, but good for you” what’s so unfortunate about taking care of a customer to fix your mistake? Kimber is great at her job! 5 stars for her. I’ll never recommend anyone here, also take someone with experience in the paint world if possible when picking up your car. If they did it to me, they’ll do it to you. Probably a ton of cars that look bad & they don’t know it. Paid my $1,000 deductible too. Would’ve loved to get it refunded for such a terrible service, but doubt that’ll happen. Don’t forget, if they say they “can’t” they CAN. EDIT: Emailed them like they said too in the reply, & still no reply, almost 1 week later. Terrible customer service all around it seems like, except for Kimber. She deserves a raise.

Lidia Salazar

★★★★★

a year ago

David Mendoza was great with this stressful process of getting my car repaired after an accident! He kept me updated on the status and everything was done completely! Caliber Collision did an amazing job! I fell in love with my car all over again!

ray kidd

★★★★★

7 months ago

A few weeks ago my wife's car was vandalized. A nice scratch on the driver side corner panel. Her car has a factory pearl, so I was skeptical on who to take it too. My insurance company suggested a few different places. I chose Caliber Collision. Best move ever. The paint was matched perfectly and they even went above and beyond to fix some other issues that the car had. Dave did a phenomenal job. Absolutely loved it. He was very polite and patient with me. He was upfront and honest about the whole process. I'm taking my car up there to get some chips repaired. Also, Shelby, the woman that was facilitating everything was also wonderful. Very kind and helpful. I needed to drop my rental car off, and she told me to bring it there and she will do it for me. My experience with Caliber Collision was a 10/10. Very thankful for them

Kristin Turner Stephens

★★★★★

Edited a year ago

I chose Caliber Collison to trust my car repairs from hearing about my sister's outstanding experience. I am not disappointed with my choice one bit. Not only was the service fast and the quality top tier, Favian made sure to give me updates throughout my cars repairs and explained everything very well. I definitely recommend this Calliber Collison location.

yer vang

★★★★★

a year ago

I was rear ended and went to Caliber Collision for an estimate without an appointment. I was pleased with the estimate and left my car there a few days later. They kept me informed about the repairs, and the staff were very friendly. My bumper looks like new again.

Jessica Cook

★★★★★

Edited 2 years ago

Edit: Got my car back isnt she so beautiful what an amazing job! They worked fast and kept me in the loop at every step. Joseph was so helpful and worked so hard trying to find the parts needed. Do they have datailers because WOW thank you! 2nd time at this body shop. They are always so amazing, timely and my car always gets the care she needs. Why go elsewhere?!

Bryan Maskell

★★★★★

2 years ago

Tony is my roommates mechanic and recommended me to him and I must say he did a great job and even taught me how to replace my own brakes. And on a Saturday also! If you are looking for a good mechanic o would highly recommended Caliber Collision.

Jacqueline Nunez

★★☆☆☆

8 months ago

Everything went smoothly until the end. I was told to leave my rental with them and they would notify Enterprise to pick it up. Never happened so I was charged unknowingly by Enterprise causing me to be charged $68 in overdraft fees. I called both parties, they played the blame game, no accountability was taken. I’m still out $68 bucks, I feel like both of y’all owe me $34.00 #MakeItRight

Georgiana W

★★★★★

a year ago

I had vandalism happen to my car at work and I took it to Caliber Collision on Market Street in Yuba City for estimate and repair. The whole process was very easy and stress free! Fabian the tech took care of us the minute we walked in the door. Advised us what would be needed, the duration of the repair -and then gave us a ride home when we dropped the car off. We got a rental and then when my car was ready I was able to just leave the rental car at Caliber and they coordinated the pick up with Enterprise. Took the hassle off me to not have to spend time returning the rental car. Their waiting lobby is clean and welcoming. They even have fresh popcorn popped for their guests! Fabian kept me updated daily on where my car was in the repair process. I never had to call them to ask! Exceptional customer service! Very Professional! You can tell they take pride in everything they do! Thank you Fabian, and Caliber! My Honda is back in tip top shape! 👌🏻😊 I am very happy with the repair work and the kindness extended to me. Thank you so much!

Dylan Carpowich

★★★★★

10 months ago

Worked with my insurance, one location was busy so my car got sent across town. It was completely finished within a week, the job was done right. I hit a deer, not the best thing ever, but they made the bad situation better by doing a great job

Candice

★★★★★

a year ago

My passenger mirror was damaged by another car while it was parked. I noticed Caliber Collision on Market Street was a newer location and had very few reviews but they were all outstanding so I gave them a try. I was super impressed! My appointment was scheduled a couple days after calling. Every staff member I came into contact with was extremely courteous. My vehicle was finished same day and even sooner than expected. The repair looked amazing. David handled the repairs and was very concerned about me walking home and offered me a ride. I wanted the exercise and told him no thank you. The next week I had a mirror blind spot failure error code pop up in my expedition. So I called them and they got me in the next morning at 8am. They were very accommodating with getting someone there quickly to recalibrate the system after David scanned it. David offered again to give me a ride home while they checked out the system. So I excepted and he was so friendly and made me feel comfortable. Two hours later David called to let me know my vehicle was operating properly and he personally dropped off my vehicle at my house. I have never experienced such thoughtful and caring service. There is no way I’d take my car anywhere else. Great job Caliber Collision, you’ve hired an amazing staff.

Miss Wheeler

★★★★★

a year ago

Absolutely pleased with the communication, the work and the customer service! Would Highly recommend this collision shop! One of the main reasons I choose this shop is because the reviews said the work was done in a timely manner. I was told 1.5 weeks, and they honered that. Then they even went and delivered my car to me at work, 3 towns away. I was very impressed with the service I received here! Marie (front office) and Favian (the service technician) was completely awesome!

Leonardo Fajardo

★★★★★

Edited 2 years ago

Super great friendly staff Fabian got me in super fast and the repairs were amazing I was iffy about the paint match but it was fantastic It matches up with my whole car I can’t even tell it’s new paint on my 2007 Infiniti matched up perfectly with the whole body , love the work defiantly is the place to go if you want your car treated right!

California U.S Patriot

★★★★★

a year ago

Very professional service that I received. Kept me updated on the work every couple days as to what was being done on my vehicle repairs. Also did an exceptional job on detailing the interior of the vehicle which I was greatly appreciated of. I would recommend anyone to use this shop for automotive repairs.

Terry Kennington

★★★★★

Edited a year ago

I have used the experienced person that manages the shop, Tony Graziano. He's been in our local area since around 2000. I would highly suggest them as a choice of repair shops. My vehicle looked as if it rolled out of the showroom when purchased. No complaints at all. I had a few no-fault minor incidents since 2016 purchase with none in the prior 40+ years on the road. Other vehicles in my family went to CC as well. I took it to Tony each time. CC always delivered my vehicle back to me in a timely manner and worked with my erratic schedule. They managed my rental process from beginning to end, which was a nice touch. One less task for me to worry about.

Asim S

★★★★★

a year ago

Caliber Collision's service and quality of work is beyond words. Rich kept me appraised throughout the repair process. It was a very seamless process. From now on if I ever need any repair work, Collision Caliber will be my only go-to place.