About Business
Caliber Collision is a leading Car Repair specialist serving the Bend, OR, Bend area. They provide a wide variety of solutions, including Auto body shop, Auto bodywork mechanic, Auto dent removal service, and other Car Repair tasks. Boasting a solid 4.5/5 rating from 100 verified reviews, their reputation precedes them. As a locally-owned business in Bend, OR, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Bend, OR.
Google Reviews
Scott Fannin
★★★★★
3 years ago
If I could give a 6 star I would! Great service, great communication, and great body work. It was super easy to get my tailgate on my truck repaired! My truck looks awesome now and it was the easiest process ever! Would 100% recommend!
Amy Montano Gordon
★★★★★
a year ago
Jeff and his team did an amazing job on my repair. Not only were they able to get my car in for an estimate and repair the same day but had completed the work before any other body shop could even get me in for an estimate! My car turned out better than I expected. The convenience of picking up and returning my rental car there was a huge plus. They made what could have been a very trying experience simple and worry free!
Melissa J
★
☆☆☆☆
10 months ago
I took my car for a repair after an accident. After the first drop off the repairs were done subpar and the paint was done so poorly the Mylar couldn’t be reinstalled. The bumper was not attached well at all as well. The staff were condescending and told me that I shouldn’t expect it to be done well due to my car being 7 years old. The paint also does not match. My car is white so this shouldn’t be difficult. I dropped it off a 2nd time and the bumper was still not put on well and they blamed the parts. This makes no sense since it was put on slightly better than the first attempt. If you need repairs I highly suggest going somewhere else. Save yourself the headache of dealing with this shop.
Raphael Ginsburg
★
☆☆☆☆
Edited a year ago
I took my vehicle into Caliber on 8/7 after an accident. They repaired my vehicle and I picked it up 2 weeks later as expected. First issue was that as I drove away from Caliber, one of my tires was almost completely flat. I returned, they re-inflated the tire, and it was okay. I get it, might have been random. It happens. The main issue was that they never finished the repair. Upon pickup, I noticed that there was still a panel of the car that was damaged. They told me that they would order the part and call me when it's in and I could bring my car in to be fixed, no problem. Over the next 2 months, I called weekly checking in on the part. I chatted with various receptionists, managers, regional managers etc. who all assured me quick resolution, the part was on it's way or the part was already there, and that they'd call me before the end of the day with a resolution. It's now been 3 months past my original repair. My car is yet to be fully repaired, and communication from Caliber has been non-existent. Wouldn't recommend for any vehicle repairs. Update: 11/13: I sent an email to the commenter below on 11/6 and have yet to receive a response.
Barbara Scott
★★★★★
11 months ago
Someone did a hit and run on my car. Ugh. They are amazing at Caliber! Super service oriented. Gave me confidence in having the work done there. Great place to get work done! Timely too!
Heather McNeil
★★★★★
a year ago
A deer hit the rear passenger door and left quite a dent. Caliber Collision repaired it so it looks brand new. An excellent place for car repair! Friendly customer service and quality work.
Chelsea Pinard
★★★★★
3 years ago
I had a great experience with Niki Nelson at Caliber Collision for my recent vehicle repairs. The staff went above and beyond my expectations and communicated very well throughout the entire process to keep me up to date on each step of the process. I was extremely satisfied with the customer service as well as the repairs that were done and the overall experience. I will highly recommend Caliber Collision to my friends and family should they ever need repairs for their own vehicles, and would personally use Caliber again in a heart beat should I ever need it in the future!! Top notch service!!
Katie Sampson
★★★★★
2 years ago
Excellent work and customer service start to finish! The car looks good as new! I got regular text updates and it was even done 2 days earier than stated!! Tristan was upfront and honest at the beginning regarding possible delays if parts were back ordered. No empty promises!
Rynda Clark
★★★★★
a year ago
Caliber did a great job repairing my vehicle. They work seamlessly with my insurance company and kept me informed. Daniel was my contact and he stayed in touch regularly.
Candi Jimenez
★★★★★
2 years ago
Bruce and Tristan were friendly and knowledgeable when it came to fixing my car. They had stellar communication and I never had to wonder what the status of my vehicle was. I'd rate their service a 10 and would definitely use them in the future. Highly recommend!
Jack Lea
★★★★★
11 months ago
The team over at caliber collision were very professional and got my truck taken care of in a timely manner with a high attention to detail. Highly recommend!
Scott Fleck
★★★
☆☆
3 years ago
Ups and Downs I guess.... The communication is great from the shop. 5 stars for that. First time I picked up my "fixed" vehicle. Marker light just hanging out. How do you miss that? The main reason I brought it in... the front tire got hit. The alignment was never repaired. Second time I picked it up. Alignment was supposedly done but the wheel center was off. Third time I picked it up I came in a day later after I received the message that my truck was "washed and ready for pick up" Unfortunately my truck wasn't there... Was still at the alignment shop. Cooled my heels while they went and got my truck. Not washed I might add (trivial thing but it speaks loudly to the message I received). Got my truck back finally. Looks good. License plate is on crooked on the new bumper. Was out last night and the headlights that were replaced do not turn on! I found that out when I was pulled over by the police. Looking forward to the conversation with the shop this morning.... I would not recommend this shop or if you do use them be prepared to be more detail oriented then they are Update: Called this morning as stated above. I'll give them this. They wanted to make it right. Super accommodating. They picked up my vehicle, fixed it and returned it home. Thought we agreed that they would text me updates. That didn't happen. In the end... My truck is fixed but I have zero confidence in the workmanship because of the experience.
laura pell
★★★★★
2 years ago
I was at Caliber Collision for an estimate today and met w/ Tom. He was upfront and honest. He offered an immediate fix which met my needs. Josh took care of the dent and explained the process each step of the way. They were professional and knowledgeable. I am a very satisfied customer and much impressed with how they care for their customers.
Elle Coles
★
☆☆☆☆
3 years ago
I want to like this shop because the people who worked here seemed nice. However they told me my repairs would be done within 2 weeks, and it took over a month! I understand if there are parts shortages, but in my case there I was told there was not. I would also call the shop to get progress updates and I would get hung up on, or repeatedly told to call back. I also wish they were more upfront with what they were going to repair so I wouldn't be so disappointed when they only fixed part of my vehicle. They repainted my doors, and you would think they could use the same paint to cover up the scratch damage to the front end that was part of the same incident! Overall dissatisfied, would not recommend.
Nicholas Greenlee
★★★★★
a year ago
We at Greenlee Roofing have had the pleasure of working with Caliber Collision as we reroof the building they work out of. From the start, their team has been nothing short of exceptional. The staff at Caliber Collision have shown a high level of professionalism and courtesy, consistently being helpful and responsive throughout the entire process. Their willingness to accommodate our crews and work around our schedule, despite their own busy operations, has made our job significantly smoother. We highly recommend them to anyone in need of auto body repairs, as their commitment to excellence is clearly demonstrated in how they conduct their business and interact with partners. Thank you, Caliber Collision, for being such a fantastic partner! Sincerely, The Greenlee Roofing Team
Sierra Lionberger
★★★★★
a year ago
This is a 5 star shop! Jeff, the GM, was incredibly helpful and responsive. I am very impressed with their work as well as their great customer service. I’ll definitely be recommending these guys to everyone! Thank you so much Jeff!
Kate Miller
★★★★★
3 years ago
I wash very skeptical as our Tacoma was in perfect condition before this dent. Nikki called is and went the extra mile to come back out and show us exactly what will be done and assured us that we would be satisfied. She even got it done earlier than expected, washed it by hand and guaranteed the everything. We are very happy.
Hilary Hannah
★★★★★
4 years ago
All employees were friendly and professional. The repair cost was lower than 2 other shops that gave me quotes. My car was repaired to a condition better than before the collision. It was washed and looked fantastic when I picked it up. I was so happy with the service I recieved!
Chris E
★★★★
☆
4 years ago
My insurance company recommended Caliber Collision. I had my car towed here and I showed up separately about 20 mins later. The office staff was kind and had the needed paperwork ready for my signature, and explained what to expect next. We gathered our belongings from the car and went on with our travels. So, so good.
Kasey Naugher
★
☆☆☆☆
2 years ago
Not super impressed with these guys. They were nice and professional, but they don’t communicate well and the work was sloppy. They scratched up my tail lights pretty good when they took them out, and there were numerous bubbles in the paint. I am not likely to recommend.
