SP Auto & Transmission World

Anton Hilts

★★★★★

7 months ago

Love that Anthony grew up in bend and is passionate about what he does. It’s a great place to get work done on your car if your wanting it to last and there not going to hassle you. There honesty goes beyond any other shop I have worked with. 10/10 great people

haley husted

★★★★★

8 months ago

I brought my car here after having transmission issues. The transmission was replaced 3 months prior by a different shop that refused to diagnose the current issue. S&P is by far the most honest and reliable shop I have encountered. They spent a lot of time with my car and gave me a fair quote to fix it with options. The owner took the time to go over the issue with me, as well as give me tips to continue driving in the meantime until I can afford to fix it. If i could give a 10 star rating, I would.

Ciarra Flint

★★★★★

8 months ago

Living on the road means I’ve been to a lot of shops, and this is one of the best! They were able to squeeze me in and get me back on the road quickly! So knowledgeable and explained/showed me everything they were doing. They don’t cut corners at all and know their stuff with fair & honest pricing!

Peter Stewart

★☆☆☆☆

8 years ago

I brought my 2010 Sprinter Van/RV to have the alignment done after being referred by Discount Tire. The van drove fine but the camber was off so the wheels were tipped in / \\. Getting the wheels straight before installing new tires seemed like a good idea. The first alignment appointment they said the camber wasn't adjustable. Really? So, I provided them with detailed instructions via email on how to adjust the camber and re-scheduled to have the alignment done. During the appointment I asked why it was taking so long; the front desk guy gave excuses why it was so difficult and said the mechanic was frustrated (could hear tools being thrown around). I told him I could take it elsewhere if he didn't know what he was doing; he assured me that wasn't necessary. 2.5hrs later they pulled the van around. The typical $78 alignment somehow turned in $217.27. I questioned him about it and said that wasn't right... then finally gave in and paid him to be done. Now, the camber is off the same amount as before just the tires are doing this \\ / instead of / \\. How hard is it to make tires straight?? Now it wanders and the steering wheel isn't straight. So, it drives worse off than before. I called and confronted them about the issue; he argued that was the proper spec and I didn't know what I'm talking about. Really? Great customer service. Finally he said the owner would call. 5 days later... no call. I emailed. No response. While sitting in the waiting room, I heard numerous other issues with other customer vehicles. They clearly are not professional or skilled. Bottom line: You might be fine for certain repairs. However, they will accept work beyond their ability and won't resolve issues. Take a chance or find a different shop. I've now scheduled to have the alignment done in Portland by a reputable shop I've worked with for years. No idea who would recommend these guys!!! See attached picture.... They only needed to adjust the top bolt to set the camber properly. As you can see, it is easily accessible.

laura D

★★★★★

8 months ago

these folks know what they're doing! I felt like they exceeded in customer service and didn't charge me too much in the end! They kept me informed on what they were doing and explained it all as they went. Just take your transmission issues here. The mechanics are experienced and it's just a good choice, if you need a reason to choose! Trust this review!

Carly Congdon

★★★★★

2 years ago

Anthony and his team are good people. I called this morning about an oil change and they were able to fit me in a few hours later. When I showed up at the office, I was greeted by Lacey, who was very friendly and easy to speak to. Anthony came out quickly after to take my keys and discuss any issues I was having with my car. He took my car for a spin to see if he could reproduce a sound that I had experienced. He then completed my oil change quickly. Once finished he let me know that my car was in good shape and things I should be mindful about for the future. I always have and had another positive experience at this shop. I highly recommend Anthony and his team for your vehicle needs!

Shane Keogh

★★★★★

a year ago

I am very pleased with my first experience here. Lacey at the front desk was very knowledgeable and friendly which goes a long way with making one feel comfortable about the work being done. I felt that the price was very fair, and I will continue to use this place as an independent mechanic for general maintenance and repairs. My only wish is that they reported to Carfax for a clean history of service, which is why I have always gone to the dealer for maintenance.

brad mathews

★★★★★

8 months ago

These people are professionals. The whole process from scheduling to paying my invoice was simple, straightforward and honest. I’m glad they’re in town and will definitely be using their services again.

Bobby Wendell

★★★★★

6 years ago

I take our high end German cars in for alignments and always done professionally and great rates. Laci and team are courteous and always helpful. Highly recommend.

Scott

★★★★★

a year ago

I'm really happy with my first experience. They were able to correctly diagnose and repair some problems I was having with my Subaru. Fair prices, nice folks and timely repairs....what more can you ask for.

jennifer fretz

★★★★★

a year ago

Professionalism The team at S&P are top notch. We have had a few repairs here. They communicate very well and stick by what they say they will do. Our last repair was for our daughters jeep. She was in town for vacation and had a breakdown 2 days before she needed to go home. We called Lacey and she got us in and repairs done in time for her to leave. Thank. You

Clinton Myers

★★★★★

3 years ago

Awesome honest shop with good communication. I just needed a wheel alignment and a quick defroster connection repair. They got me in quickly and not only got the job done at a reasonable price but Anthony the owner came out and discussed the overall condition of my vehicle with me which I really appreciated. I had a thorough inspection performed a few months earlier by another shop and had some of that work completed. Anthony found and reminded me of the couple of items I hadn't gotten to yet and had almost forgotten about. As I have a long road trip planned for this summer I got on the schedule for those items to be taken care of too. The quote they gave me was a couple of hundred dollars less than the last shop I was using too so bonus there. Highly recommend!

Samantha Harber

★★★★★

4 months ago

I have always had great experiences with SP Auto. A skilled team and great communication.

Jeff Adair

★★★★★

3 years ago

Came in for a drain and fill service on my tacoma's transmission and the shop went above and beyond to check the transmission as well as get the job done in the estimated timeline. Thanks again for the love.

Kyle

★★★★★

8 months ago

These guys did a great job on my transmission fluid flush. I would highly recommend them because of their integrity and honesty.

Riley Tronson

★★★★★

4 years ago

This is by far the best mechanic shop in town. The staff is amazing, very knowledgeable and does a great job. I wouldn't take my vehicles anywhere else in town. We have an adventure van that we travel around the country with and it's very important that it doesn't break down when we're far from paved roads. We always bring the van in after trips to make sure everything is looking good and this last time they found a few things such as missing transmission bolts which I was very glad they noticed! We also take our Subaru Outback here as they're 10 times better than the dealer and 100 times nicer. In addition to these normal vehicles, we take our classic 69 El Camino here when it needs anything we're unable to do ourselves. These guys are amazing and I can't say enough good things about them and their business. They're super awesome and everyone is welcome in their shop.

J. S.

★★★★★

3 months ago

Coming here to add yet another review of this shop. I have now taken multiple personal vehicles (ranch life, you have at least two trucks plus a daily driver, it is what it is) and recommended countless friends, all of whom feel the exact same way about S&P as I do. So I felt it important to let it be known that I will never, ever, go elsewhere for a mechanic. They never over charge and always shoot me straight, a true unicorn situation. I love them and hope that everyone else gets a chance to heal their relationships with car care because it's rough out there. But it doesn't have to be.