Caliber Collision

Ruby Shamsky

★★★★★

9 months ago

Caliber Collision on Vendevere in San Diego is absolutely fabulous. Our assigned staff, Travis, was so helpful and cooperative! It was a pleasure working with this company! Also, he had our car ready in just a few days--way faster than the time I thought it would take! They do their best to provide the very best service, and they are successful at it! I would use Caliber Collision again in a heartbeat

Kaiah

★★★★★

a year ago

I called 10 collision centers and visited 3 (this being my 3rd) for my recent collision to my 2018 Honda accord. By far, this location and business was the absolute best by a long way. The customer service was excellent. They really care about your situation and will give you the most information about the process of your collision repair and what route is your best option. They genuinely care about their customers and are willing to help you along the way. They are quick, efficient, helpful, and kind. They get the job done. I’m so so glad my insurance company recommended me to this location. They are very professional yet friendly. And didn’t make me feel stupid for my questions I had. (This was my first collision repair and I was clueless). I highly recommend!

Sygney Bernardino

★☆☆☆☆

3 years ago

When I came to drop off my car, the advisor told me that I didn’t need to take it here and why didn’t I take it to a Nissan dealer instead. They made me feel like since there wasn’t much damage that I was a waste of their time. And I felt that it was a rude question to ask. During the repairs they told me they would call me for updates on my car but nobody ever called. I had to call every time to get an update, they never called me. And they said they left a message but I never got anything. The day we came to pickup the car, the weather was overcast and we were just happy to get the car back that we didn’t notice how dirty the interior of the car was left. We noticed when we got home that there were white spots on the inside of the door panel and door Jam and it looked like they left marks that they tried to clean the touch screen radio but instead made it look worse. We didn’t expect or even want a detail but for a repair so small there was no reason for the inside to be worse than when we dropped it off. Later I realized after cleaning my car myself that the swipe marks on my touchscreen radio were not fully coming off. I suspect that they used a chemical that is not meant for touchscreens on the dash and radio which left marks that won’t come off. Now my screen looks worse than when it came in. when we took the car back to them they made me feel like they didn’t care too much and said that he would talk to the manager. But I feel like they will just blow us off.

Dannie Ceballos

★★★★★

11 months ago

I cannot be more grateful for the service I received here. My insurance made everything more complicated than it needed to be, but Jr’s help made everything easy and manageable. He went above and beyond expectations to make sure everything was fair. All the staff here made an inconvenient process as smooth as they could. Would definitely recommend this location to anyone and would feel confident in their dedication to making their customers lives easier. Thank you!

Stephanie mdiasz

★★★★★

9 months ago

Excellent Service and Quality Work! I recently brought my car into Caliber after a minor accident, and I couldn’t be happier with the experience. From the moment I walked in, the staff was friendly, professional, and incredibly knowledgeable especially Jonathan Vargas. They took the time to explain the repair process, worked directly with my insurance company, and kept me updated every step of the way. The repairs were completed ahead of schedule, and the quality of the work was outstanding—my car looks brand new again! They even detailed it before returning it to me, which was a great touch. If you’re looking for a reliable, honest, and skilled collision repair shop, I highly recommend this location .They truly go above and beyond for their customers.

Melinda Roth

★★★★★

4 months ago

Caliber kept me informed of progress on work to my car, it looks great. The majority of the work was paid by other parties insurance so I will go with reasonable price.

Brian Owara

★★☆☆☆

6 months ago

My car took a month to fix and half of the smaller nuts/bolts to keep my undercarriage cover are missing. The more I drive, the more small issues I seem to have. Customer service is good, but overall quality of service is pretty below average.

Jessica Pringer

★★★★★

6 months ago

Travis and his team made a bad situation end with a great experience. Communication was excellent and the work was exceptional. After a hit and run I was without my car I use for work as a hospice nurse and taking my kids to school. They gave me my lifeline I use to care for patients and my children back before the expected date in perfect condition. I highly recommend the Caliber team.

Mike Connolly

★☆☆☆☆

9 months ago

Showed up with in insurance claim which the door needed painted to rematch after a shopping cart dent . The dent was small and pulled out prior. The guy i talked to when arriving told me “we won’t touch it”. I don’t know the work that has been done… And walked back inside. Apparently my situation is unresolvable and i should buy a new door…. I thought this was a REPAIR shop. Maybe i should just replace the whole car.

Andrew Cooper

★☆☆☆☆

4 months ago

Took my car here after I got into a collision with another car. I told the guy the issues I knew for a fact were from the collision like the squeaking while driving (assuming it had something to do with the rotors) and the windshield wiper fluid leak along with all of the damage the body took. When I picked it up the they did a good job on all of the body repairs, but the guy told me they didn’t hear any squeaking while driving the vehicle. While driving home it started squeaking and shaking just like it was after the accident so they obviously didn’t look into that and they also did not replace or put any windshield wiper fluid in. About 2 days after picking up my vehicle it is now having trouble starting after sitting overnight. Not sure why but it’s pretty clear these guys did a half ass job repairing my vehicle and looking into all of the issues after the accident because I never had these issues before then.

Lena Chraibi

★★★★★

2 months ago

I had a positive experience with Caliber Collision at 4307 Vandever Ave. I wish to express my gratitude to Mrs. Patty for her exceptional customer service; she went above and beyond. Tavis also deserves recognition for his outstanding communication skills and excellent knowledge. Thank you very much.

Elias V.

★★★★★

9 months ago

An overdue review, but high praise nonetheless. Last year my car was keyed on the driver side by a disgruntled individual that I hope figures out their anger issues. Anyway, after the insurance company got involved, they were able to send me to this Caliber Collision location to get it inspected and taken care of. The staff was very accommodating and inspected the entire car as per protocol and eventually they let me know how long it would take to get it fixed. I had no issues with the timing and wait time. They told me 5 days and 5 days later it was ready and the driver side looked brand new! Like nothing had ever touched that side. Signed some paperwork and I was on my way! Thank you to the staff at this Caliber Collision location for your exceptional service!

Ellynne Alegre

★★★★★

Edited 3 months ago

I was referred to Caliber by my insurance (Progressive). The location reviewed is the Vandever location. From the start everything was so easy to coordinate from making the appt, to checking in and the updates. All done via text which I appreciate. Their front desk lady Patty is very friendly. We worked with Jorge who was amazing at keeping me informed, updated. All the staff are very supportive even giving me their wifi password while I worked on my laptop in the lobby. Their work was fast and body work very impressive. Like new! Thank you!

Roger Sanchez

★★★★★

3 months ago

I had a great experience with this shop! Their communication was excellent from start to finish—super responsive and always keeping me updated on what was going on with my car. The quality of the work was fantastic as well; everything was taken care of with real attention to detail. A special shout-out to the front desk lady—she was extremely helpful during checkout, provided amazing customer service, and even caught a small mistake just in time. I really appreciated her attentiveness. And big thanks to the technician, Travis, for addressing every issue, big and small, and making sure my car came out running and looking better than ever. Overall, highly recommend this place for both their professionalism and the quality of their work!

Nicole Bolds

★★★★★

2 weeks ago

10-I worked with Travis, who communicated very well with me about timeline and one of the parts was gonna take extra long, so he made sure he communicated that with me and why that was they made sure they had my car ready on time cause I was going out of town and it was ready right when they said that would be. They did forget to put my front license plate on and I had to go back and get it, but they were rushing to get my car done by the end of the day so I can go on my vacation the next day so I don’t blame them and offer for that. They were very apologetic and got it fixed very quickly. I cannot for the life of me remember the front lady’s desk name but she is so nice and very helpful and when I dropped my car off, I had to bring my six-year-old who is extremely active and she was very very good with her I absolutely loved it. And the icing on the cake they cleaned my car very good. It was not clean when I sent it to them and I was kind of embarrassed by that, but I didn’t have time to do anything so I was very surprised because I did not know that they do a thorough cleaning not a full detail but a very good clean before they return your car! It smelled so good

Anthony

★★★★★

a month ago

I was in a pretty bad accident for my first time at the end of 2025, and I was referred to them by the tow truck driver as being a highly rated/ reliable body shop. I was unable to go with the driver to drop the vehicle off, but I received a call as soon as it was dropped off the truck from Caliber. They assured me my vehicle was in the proper hands, I had time to run by there later in the day to see in person the damages and meet the tech, I met with a George who was beyond helpful during the entire process. They keep you updated with the repairs along the way, let you come by when you need to check the vehicle or grab any missed grabbed items out. I was not expecting the process to be that smoothly but I think with team they have working there definitely make a great difference. Another great perk, if you’re needing to rent a car through enterprise and happen to go through Enterprise on El Cajon Blvd you can leave your rental with Caliber Collision when your vehicle is ready to go! Made the process just that much more easy and less of a hassle for me. Ps: before and after pictures..

Brian Deck

★★★★★

2 weeks ago

Caliber Collision did a top-notch repair on my 2001 Dodge Ram 1500 SLT. They gave me a detailed written estimate, a guaranteed completion time and they were true to their word. Jorge, Travis, and Patty were all professional and friendly to me and I highly recommend them for vehicle body repairs