Timothy White II

★★★★★

Edited a year ago

My car came out great, Todd and his team did a great job. My car looks just like it did when I bought it. Even though I didn't think I was going to ever get the part that needed to be fixed. Todd and his team kept trying and kept me informed. They were fast and I didn't have to wait too long for my car. So thank you very much to everyone who worked on my car. A made me feel welcome.

Ralph Brown

★★★★★

11 months ago

In December my Highlander was rear-ended by some lady who thought texting a message was more important than paying attention to driving. I met with my insurance adjuster who referred me to Caliber Collision in Vacaville (Orange Drive). I met with the staff, who were helpful and professional. They set me up with a rental and began the repairs. Due to weather delays and the Christmas holiday my completion date was moved out. They were kind enough to set me up with a rental car (no charge) until my car repair was complete. I came back to find my car restore to like-new condition - great craftsman work. Fast forward 4-months and I found myself with a windshield molding that came off. I purchased the part from Toyota, then drove to Caliber Collision asking about an estimate to replace the molding. 10 minutes later, staff returned the car with the molding installed - no charge. The moral to the story is if you need an autobody repair, look no further than Caliber Collision on Organge Drive in Vacaville. They are the best - they understand great customer service.

Salvatore Rizzo

★★★★★

2 years ago

Looks good as new. Great communication, excellent work. Hope I never need them again, but would return if someone t bones me again.

Cherry C

★★★★★

a year ago

Marissa at the front desk is just a breath of fresh air, she’s friendly, informative and professional. Her lovely smile and demeanor is definitely a frustration reliever. Justin was assigned to my claim and he was on top of everything. He kept me informed with all updates and adjustments . He went above and beyond in communicating with my insurance agent and handling of all repairs, etc. I’m greatly appreciative for all his help in ensuring my car was repaired. Great big thank you to the mechanics and painters who worked on my car. Great job Caliber Collision!

Ryan Bixenmann

★★★★★

10 months ago

Gerson and the staff at Caliber Collision were very helpful and kept me in the loop on the repairs. Although there was unexpected problems with the repairs on my vehicle, they went above and beyond to make sure my vehicle was restored and kept me informed through the process.

Mo Fix

★★★★★

9 months ago

Can’t recommend Caliber enough. Great customer service, great communication and under promised and over delivered! Car was ready in record time. I’ll be a customer for life. Todd and Kelly were amazing.

Tori Hunt

★★★★★

a year ago

I brought my mom’s Honda CRV here after it was hit. We were working with Justin. He kept us in the loop the entire time, communication was amazing, customer service was superb. Hands down this is the best auto shop I’ve working with. They even the car ready before the promise date.

megan roberts

★★★★★

a year ago

My daughter’s brand new car was hit by an Amazon delivery truck while parked in front of our home and she was devastated. Taking the vehicle to Caliber was such a great experience. Justin was our technician and he surpassed my expectations. He kept both my daughter and myself updated the entire time. He was very knowledgeable and professional and friendly throughout the process. Her car was fixed and back to her in less time than he promised. Everything looks good as new. Thank you so much for taking great care of my daughter and her vehicle. You made a horrible situation much better for her!

A Freestone

★★★★★

a year ago

Katherine and Todd were both a pleasure to work with from start to finish and quality of repairs is excellent. I appreciated the consistent clear communication throughout the process and was pleasantly surprised when my car was ready ahead of schedule. Highly recommend Caliber Vacaville on Orange Tree Circle.

Emma Jacobs

★★★★★

11 months ago

Justin was awesome! He took care of my car, kept me informed and was very professional. I appreciate him making sure the repair was done correctly & ensuring I was happy with the repair. Thank you for taking care of my Civic!

Pilar Gonzales

★★★★★

5 months ago

Caliber did an incredible job repairing my vehicle and an even better job with their personalized customer service 👏🏼 Justin is amazing!

lakreston willing

★★★★★

4 months ago

Great customer service and will keep you informed on the progress of your repairs. The work was done like it came off the assembly line.

Kirsten Browne

★★★★★

5 months ago

Awesome work, they got right to fixing all the damage's to my car, very awesome worker's there, I will recommend 100 percent to anyone to get there vehicle fixed there

Robert Hernandez

★★★★★

2 years ago

The team at Caliber did an amazing job on my van. There were a few accidents this thing has gone through, but they made it look BRAND AND NEW.. They really have pride in what they do. And it shows in the detail they have in making sure every piece fit perfect, color matches, and even detailed the inside before I got it back.

Mark Velaskes

★☆☆☆☆

5 months ago

They refused to do independent estimate based on new parts prices until they are sure whether the insurance company associated with you is their partner or not, so as not to violate the interests of this partner insurance company. And if so, they will refuse to provide you with a repair estimate based on new parts, they will do it based on aftermarket parts.

melanie malabuen

★★★★★

5 months ago

Found Caliber on my Google search and was extremely happy with the customer service from the day we took our car in for an estimate to the day we picked it up. The young man assigned to my car called me with updates almost daily. Our repairs were complicated, but he took care of everything no problem! My daughters car looks amazing! She has a 2016 black Honda which I am sure was not easy to color match, but they did a great job!

Lindy Miller

★★★★★

2 months ago

I’m simply blown away by the level of professionalism, hospitality & skilled repair work at this branch of CC! Kellie & Garson were incredible communicators and provided updates along the whole process. We live up in the Tahoe area and the whole CC team went out of their way to ensure I could get home before a snowstorm. Both my dad & kids commented on what a great experience they had while we waited (short wait !) for our car to wrap up. So grateful!

Dorothy Rothenbaum

★★★★★

2 months ago

Such a great place! First time using Caliber Collision, recommended by our auto insurance. From the call for an appt to the pick up, every step was handled with professionalism and courtesy. Dropped on a Monday afternoon and within 24 hours we were back in our Truck. Definitely recommending Caliber.

Kristen

★★★★☆

a month ago

Brought it in for an insurance claim. I’ve returned because a couple years back I had work done again because of another incident involving a claim. I was happy with the customer service Justin provided, I was just bummed I had to come back in because the side light on the passenger popped out and I have to bring it back in after a week.

V D

★☆☆☆☆

5 months ago

It was a nightmare to deal with them. Went to pick up my vehicle twice. And it was no ready (missing parts, missing paint, the trunk didn’t closed, huge gaps on one side, skewed trunk cover). On third time they fixed it, but I was able to leave a body shop from 3rd attempt (warning sign was on dashboard, low tires pressure on left side, bent trunk lock loop, rear turn and stop lights were disconnected). And they left a lot of plastic dust after everything under rear window.