Caliber Collision

Tess Oakley-Stilson

★★★★★

3 months ago

Mike worked on my car and was extremely kind and considerate. I explained that I was paying out of pocket for a rental car, and he went above and beyond to accomodate me and try to limit the time I was without my car. He gave my car back to me after the inspection and preordered all the parts, and also completed the extensive work which was estimated to take at least 7 days in just 3. He saved me hundreds of dollars that I would have spent on a rental car. Not to mention, the repairs were done beautifully, and the car looks brand new!

Nick Schermann

★★☆☆☆

a year ago

Had my truck repaired at caliber when I went to pick a day after the promised date, it up had a blemish in the new paint I'm not sure how it wasn't caught since the area that was repaired was only 6 inches in diameter, even though they did repair it took another day .When I picked the truck up they had washed the exterior but left polishing compound on all the seals and surfaces around the doors and in the door jams. On the bill which was covered by my insurance there's a $250 radar calibration fee even though the truck doesn't have radar or adaptive cruise control that was on top of the $250 calibration fee for other sensors. Even though I didn't have to pay for this it's an example of why insurance rates are so out of control. I do have to say that Mary my service advisor was pleasant and nice.

Tim Schenone

★★★★★

3 months ago

From the moment I drove in, the staff was very attentive to all my questions and kept me in the loop as my repairs were completed. Plus their relationship with Enterprise rental company allowed me to drop-off the rental the day I picked up my car and was able to leave the rental for processing and pick-up. Huge help. But besides quality body work-detail the service was excellent! Thank you

Julie Winters

★★★★★

5 months ago

I was referred to Caliber Collision by Waterstar Motors Santa Cruz, whom I hold in high regard. They've never steered me wrong. From the time I walked in to CC to the completion of the job Sean informed me of every step dealing with insurance claim to rental car and updating me on the progress of job. He made sure everything was going as he had described. Front office support is very friendly and efficient. Overall great experience and results were excellent. I would definitely take my car there again. By the way. I live in Southern California. The drive was worth it to trust someone working on my car.

Anthony Affolder

★★★★★

a month ago

Great repair of the front bumper after a collision. The repair was seamless (couldn't tell it was ever damaged). They also kept us informed through the whole process.

mars e.

★★★★★

a month ago

Iris was incredibly helpful, especially while dealing with issues with my claim and insurance and the team went above and beyond reattching my bumper.

Amir Ahmed Asif

★★★★★

a year ago

Courteous people. Polite and professional. From front desk (Ms. Snodgrass) to Tech personnel (Mr. Mike Meyers) all were professional throughout the interaction. The end result was good. The pricing was also very competitive.

M R

★☆☆☆☆

a month ago

I requested help with something and was told I would receive a call back but never did from the manager. All these caliber collisions suck at communicating. The managers do a terrible job at all these locations.

Daniel Aholt

★★★★★

3 years ago

Santa Cruz Caliber Collision just finished my car earlier this week, and the car looks just as good as the day I got it off the lot. The communication of Mary and the Team was awesome! I never had to worry about what was going on with my car. They have an online portal, great online communication, and a seriously talented repair team. If you need repairs done, please go here, you won't regret it. They worked directly with insurance and made the nightmare process of getting your car repaired into a dream. 10/10 recommend. Before and after photos below for reference.

Ava B

★★★☆☆

a year ago

Caliber Collision employees were very friendly and finished my repairs in a timely manner, but their color matching is sadly disappointing with sun faded paint. There is an unfortunate contrast between the paint on my replaced bumper and the rest of the car.

Vijay Ganti

★★★★★

3 weeks ago

Amazing service and keep you informed about the progress . No wonder they are recommended service through my insurance. Sean - thank you

Pat Durr

★★★★★

5 months ago

Overall amazing experience at Caliber Collison. The people I spoke with directly on the team were super friendly and informative. Keep up the frat work

Kathy Hensley

★★★★★

8 months ago

I brought my truck to Caliber to fix my tailgate after being rear-ended. From the first moment of contact to the last, the quality of customer service was exceptional. During the repair, Sean Steiner (the Service Advisor) provided progress reports via text. When I picked up my vehicle, we went over the work that had been performed. The repair quality was excellent, and my tailgate looks brand new. Sean even had my truck washed as an added bonus. I rented a car during the repair, and Caliber coordinated with Enterprise to make the rental car pick-up and drop-off as seamless as possible. Everything was highly professional, and I recommend Caliber without hesitation.

Ryan Powell

★☆☆☆☆

6 months ago

Extremely disorganized shop, poor communication, dropped car off for an appointment and the part was never even ordered. Had to come back 2 weeks later to get the part which I then opted to install myself. Avoid this place if you want good customer service and prompt repair. This doesn't even bring into consideration the quality of their work, which I wouldn't trust based on how the front office is run.

Rachel McLeod

★★★★★

5 months ago

Did a great job with my Mazda, looks like new. The front desk staff were helpful and fun to talk to.

Mary Cabriales

★★★★★

9 months ago

Shaun and the office staff were very helpful, understanding, respectful, and quick thinking. The repairs to my car were completed in a timely manner and they kept to their quoted time frame as to when I can pick up my car. The car was given back cleaner than when I had first left it and I'm a happy customer. I trust caliber collision with all my repairs!

Scott McGilvray

★★★★★

6 months ago

The team was very helpful. They listened to my needs and were able to solve the situation very promptly. Sean was a great help in expediting the body work.