Caliber Collision

Rebecca Besson

★☆☆☆☆

Edited a year ago

Don't trust them with your vehicle. If you find a better place with a better quote, please go with the better quote. I honestly wish I would have never gone to them with my vehicle. I only had two dints on the side of my vehicle, but they tore everything apart and then claim it as a total loss. So I had to purchase my vehicle back from them and then pay someone to put it back together.

April LaRoche

★★★★★

3 months ago

Repairs were timely and quality, I was kept informed throughout the process. My service advisor, Lindsey, was very knowledgeable and answered all my questions. Jessica was extremely nice and made it easy to drop off and pick up my vehicle. Great customer service is truly appreciated!

T Klein

★★★★★

2 weeks ago

Can’t ask for anything more. Repair is done expertly. Timelines met or exceeded. Communication from the shop definitely exceeded our expectations and they were very proactive about describing what was happening and when

Doug Furness

★★★★☆

a month ago

The automated system doesn't work very well at all. I had to call the shop twice for explanation which took several minutes each time. Their explanation was, that's the way the system works, or docent work. The vehicle was repaired and looks GREAT.

Peter Miller

★★★★★

2 months ago

We had a very good experience with Caliber Collision. The estimator, Jim kept us informed throughout the entire process in a timely manner. The vehicle was returned clean and repaired nicely.

addison branch

★★★★★

5 months ago

From start to finish this experience was amazing. From the front desk conversations being informative and awesome to being updated almost daily of my cars status, it was a really amazing experience. For such a bad situation, they made it very pleasurable from start to finish and would recommend them a million times over!

Anita Kauski

★★★★★

6 months ago

I just left Caliber Collision on Market St and it was an exceptional experience. I'm very happy with the work done on my car. It would be difficult to find a better team from the ladies at the front desk to the general manager. If you need body work on your car I highly recommend Caliber Collision

Angela Sartell

★★★★★

3 months ago

Very happy with my experience from the rental to the communication with Caliber. Jim was very helpful telling me what was going on with my car. I am very happy with the work done and would go there again.

Thomas Deacon

★★★★★

5 months ago

Dallas was my technician when I got into a fender bender about a month ago, and he was nothing but professional during the entire process. He even went out of his way to recommend other mechanics to fix unrelated dents on my truck. I highly recommend this place for any repair work needed.

Jim Fishkin

★★★★★

6 months ago

We had a larger accident to fix. The work done was excellent. Lindsey and Dallas are very welcoming and easy to talk to. They are very honest and practical as to the status and work to go.

Veronica R

★★★★★

3 years ago

When my car needed to be repaired because the bumper and underneath lining was coming off, I took it to Caliber Collision on advisement of my insurance company for an estimate (I had planned to take it elsewhere). The estimate was given in such a through and honest way. Everything was explained and showed to me what needed to be done along with a written estimate that could be easily understood. I allowed them to work on my car, Derrick and James have kept me updated during the process by sending text messages and phone calls for updates. I’m very pleased with my experience.

Sydney Groenendaal

★★★★★

6 months ago

I can’t say enough good things about my experience with caliber collision! Dallas was my service advisor and consistently kept me up to date through business messages and was prompt to call me back whenever I need a status update! My car looks great and I’m happy to see this kind of professionalism and customer service still exists!

Douglas Moore

★★★★★

Edited a year ago

Our car was damaged by a hit and run overnight in our motel’s lot.The insurance company referred us to Caliber Collision to make sure the vehicle was safe for the 300 mile return trip. Person at the front desk got up and got Lindsay right away. He looked at the damage and got a drill and some ties. In a few minutes the damaged area was tightly secured. His comment “Better than duct tape!” Great service

Nancy Maltais

★★★★★

6 months ago

Our daughter‘s vehicle was hit one week before she needed to return to college at UNC Wilmington. We live two hours away, so she had to work with Caliber Collision to get her vehicle fixed while she was at school. They were incredibly easy to communicate with, kept us informed the entire time on the repairs. And most of all they did an excellent job with the repairs in the vehicle looks great. I would not hesitate to work with them again!

Hunter Trotter

★★★★★

7 months ago

I had great experience at this Caliber Collision. The communication during repairs was excellent. The body work was detailed and looked perfect. A bonus was they detailed cleaned the inside and outside of my truck which wasn't even expected. Highly recommend!

Lanie

★☆☆☆☆

3 months ago

extremely rude lady over the phone and they rescheduled me a month later! even for the holidays that’s absurd, they should tell it how it is from the start on so I can fix my car somewhere else. Not make me wait 2 weeks just to be told to wait another month. they need better front desk people for sure

Theresa Walsh

★★★★★

6 years ago

I had my first car accident and was very upset as it is a brand new v Car. I chose Caliber Collision to take care of my car. They have the nicest staff. They walk you through each step. Lindsey was amazing. I received texts of every step that was happening with my car. When I picked it up my car was detailed inside and out. Everyone did a great job! I highly recommend Caliber Collision.