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Camden Maddox

★★★★★

11 months ago

Cooling took hours to kick in. Tech discovered fan delay issue and updated the control board. The response is now quick and consistent.

Nolan Ashby

★★★★★

11 months ago

The blower motor would hum but not spin. They swapped out a failed capacitor. Fan kicked in immediately after replacement.

Ellis Thompson

★★★★★

11 months ago

Outdoor AC made a loud pop when turning on. They found a faulty capacitor and changed it out. Startup is quiet again.

Hudson Reed

★★★★★

11 months ago

AC leaked water onto the carpet. They unclogged the condensate line and added an overflow safety switch. No more leaks.

Stella Ryan

★★★★★

11 months ago

Air handler vibrated loudly. They tightened internal brackets and secured the unit. No more noise or shaking during operation.

Nathan Cross

★★★★★

11 months ago

Only warm air came out in AC mode. Found a stuck reversing valve, replaced it, and now cooling is working flawlessly again.

Donna Hall

★★★★★

3 years ago

They've earned 6 stars. Superb knowledge, kind, quick, and very fair prices. Twice they've fixed gnarly problems with my 21 year old Infiniti. Now I won't take it any other place!

Hank Kennedy

★★★★★

11 months ago

Heat stopped after 15 minutes. Diagnosed a faulty rollout switch. Replaced it, and now the unit runs continuously without interruptions.

Robert Grimm

★★★★★

8 years ago

Well folks, the reviews don't lie. Took my 09 SL550 in on 8/31/17 to get the alternator & belt replaced. Dropped the car off the night before using their drop box to leave the key, next morning get a call saying job was done and..... the price could not be any more reasonable. It cost me 1/3 of what I was quoted by the Mercedes dealer. Super impressed, glad I found this place. Very pleasant on the phone as well!!!

Anthony Lawson

★★★★★

11 months ago

Unit wouldn’t shut off after reaching temperature. Found the thermostat wiring shorted. Replaced the wire and it now cycles properly.

Nikolai Harrington

★★★★★

11 months ago

Furnace short-cycled and failed to heat. They cleaned the flame sensor and adjusted burner timing. It now runs full cycles without shutdowns.

Larene Ring

★★★★★

10 years ago

I've been using Import Car Specialists for about 2 years and I've never had anything but a GREAT experience. I've brought my Mercedes in for a number of things from regular tune ups to engine problems and Shawn is always so thorough in explaining what they find, costs and what must be done and what you can get away with not doing. I've always felt that I'm dealing with honest people who do great work at a fair price which is hard to find for auto repair shops. Don't hesitate to use them. You will definitely be another satisfied customer!

Adam White

★★★★★

3 years ago

This is the best mechanic in Thousand Oaks. Recently brought in a 99 Infiniti with 200k miles on it. Every other place I took it to was quoting well over the car was worth to fix the engine problem. The guys here took care of it in an economic and smart way for my situation. Their fix was good for a couple weeks until my light came on again, but that's a situation I am ok with because they started the repairs and got it running without me having to drop all that money at once, and I'm bringing it again to see what the next fix is. Keep in mind it's a 24 year old car with 200k miles. When I brought another car that was a lot newer, my old 2008 Mazda 3, they fixed it up perfect.

Kyle Skaff

★★★★★

7 years ago

Sean is awesome! Reasonably priced and INCREDIBLY honest. I've had three different friends recommend him and I've paid those recommendations forward to other friends!! They have done an amazing job on my wife's Honda Accord and my Tundra. I love that Sean has a Tundra too so he has great knowledge of my truck!!

Nathaniel Worthington

★★★★★

11 months ago

Cool air took forever to reach bedrooms. They added duct dampers and balanced the system. Now the rooms get cold air quickly.

Brielle Chandler

★★★★★

11 months ago

Heat pump worked fine during day but froze overnight. They replaced defrost control board and everything runs smoothly in all conditions now.

Dana Barrett

★★★★★

2 years ago

I just wanted to share how wonderful Sean and Chris at Import Car Specialists have been over the many years that I have been bringing my cars to this repair shop. I was referred to Sean at Import a few years back - because many friends were telling me how honest Sean is - and how fair his pricing was. Sean has always gone 'above and beyond' to make sure that my vehicles were running smoothly and that I was safe. He takes the time to get to know his clients, which is a quality in a business that I greatly value. Chris is always so pleasant to deal with, he's very courteous, knowledgeable. The whole team has been such a pleasure to work with, that now everyone in my family (even my extended family) brings their vehicles here for repairs. Choosing a repair shop is all about trust - this is a shop that you can trust!