Capital City Automotive

Ther Richardson Sr.

★★★★☆

8 years ago

Very friendly people, a little out of the way and not super easy to find. Gave me a free safety inspection on a truck I bought and an estimate on the repairs needed. The parts prices were almost double what I found them for on Amazon and the total seemed quite high. I don't think they were being dishonest, just a typical repair shop. The are a woman owned business and I would like to support them but I just could not afford the prices. The person gave me a 100 dollar coupon but off nearly three thousand dollars it was not much incentive.

Jordan Brown

★☆☆☆☆

Edited 11 years ago

My first experience here was positive, so second time around I felt like I could trust them to be fair. Only now do I realize how foolish I was when I agreed too quickly to have them work on my car. They took a long time fixing my car because they ordered the wrong parts, and never called to apologize. I had to keep following up with them to get a status on the repair progress. It took them days to replace a muffler. After I got the car home it bothered me how expensive the parts seemed, so I checked out prices for the parts and discovered they charged me 3x markup. I thought I had a mechanic I could trust... Update 2 months later: After being notified of this review the owner called to gain a deeper understanding of my bad review. She could not find any record of the repair, so she requested I fax her a copy. Upon receiving my fax she apologized for the level of service I received, but was adamant that the price was not high. (Which I still don't believe. $130 for a muffler I can see costs $35 at AutoZone?) She argued and argued with me until I accepted her explanations. I don't feel any better, and I am so done with all of this.

ryan weber

★☆☆☆☆

3 years ago

Have used this shop before with no issue. However took my vehicle in about a week ago for a diagnoses. Was told I would hear what's going on from them by the end of the next day. Now half way into the following week after repeated attempts to find out, and having to have someone else reach out, was told the mechanic is on vacation and will be back Monday next week to handle it. Okay. Got a feeling to go check on the vehicle physically at around 730 pm Wednesday night. Found my vehicle parked OUTSIDE of their locked gate, in their drive way facing the road UNLOCKED with the keys in it! I can't fathom why this was an appropriate action. If you value communication, peace of mind, and security I would suggest finding another shop!

Shaye Ramont

★★★★★

8 years ago

Great experience overall. Kind and forthright service! Dean worked on my vehicle, he is a knowledgeable and friendly technician who I felt I could trust with my vehicle and I was right. Thanks Capital City Automotive for your service!!

Belinda Curtis

★★★★★

3 years ago

I love that they are always so nice and reasonable on prices too. I went for an oil change and did not even have to wait ever long and then I was back on my out the door. Thank you guys!

Amanda Rhines

★★★★☆

11 years ago

Capital City Automovtive is one of the most honest, family run organizations I have ever encountered. When I took my car in for a broken headlight, they told me that the housing needed replacing and that the part was very expensive. Rather than just tell me that and expect me to pay it...which I couldn't...they went way out of their way to find me a much cheaper alternative. I came on here to write this today and read the other review. I don't know what happened with that guy but I had THE EXACT OPPOSITE experience. I also think that it shows real concern for customers that the owner was willing to address negatives. They have a customer for life in me.

Sean Goodwin

★☆☆☆☆

11 years ago

If I could rate this company with no stars, I would! I had the rear frame redone by this company with assurances from Ann that my rear swaybar linkages would be replaced - we actually discussed it - during the work that they did and that the price quoted to me included that. They had my car for about a month for a job that I was told would take 1 week. But I and my family were patient. We wanted it done right - according to Ann, we didn't want to rush a job like this, we want to make sure it's done right. I was informed that the work was being done off hours on the weekend by someone so it wasn't work that fell into their regular hours, which seemed odd. But I decided to trust. When I went to pick up the car after several phone calls asking about the status, I inspected the work and found that the rear swaybar was missing a linkage and that the other linkage was the original and severely rusted. So, I told the mechanic that this was included in the price and that Ann had assured me it was going to be done. He said that they'd order the part and call me when it was in and it was easy to quickly put on. I would just have to drive back up and he'd finish the work. I write this on the invoice and pay it. One week goes by, no call. Two weeks go by, no call. I'm pretty busy so figured I'd get around to calling them soon. I had to drive to New Hampshire recently, and I had a loud whining hum coming from the car. The car was inspected and they found that the rear differential box was nearly empty of fluid and that there was no leak of any kind. They said that it had been drained but not filled up and that it's very likely since no one else has serviced my car that the last folks in doing the rear frame replacement work forgot to fill it when he was completed with the job. I had been running on nearly empty for at least a month under duress on a journey to New Hampshire with an almost dry gearbox. It's all damaged. I also had the one missing linkage replaced on my own by this same shop. So I called Capital City Auto finally (3/11/2015) but had to leave a message with someone there about the lack of linkages and the damage from the diff. fluid. No call backs. I have got to say this is the shadiest, lousiest, downright criminal business I have ever dealt with. A bunch of liars and cheats who will take every opportunity to screw you over and take your hard-earned money. I'm am still going to pursue whatever further actions I can take legally to see that justice is done.

Raelynn Clayton

★★★★★

4 years ago

Friendly staff, offered to take me and the kiddo home so we didn't have to wait in the office. Very quick and great service! Thank you so much Capital City Automotive!

Kevin B.

★☆☆☆☆

6 years ago

Disappointed the staff. I called for prices for a simple rotor and brake pad job and she gave me the wrong prices. I tried to verify if that was the correct price and she hung up with me. I won’t give her any of my business nor will I suggest her to anyone else.

DAVID L. MALHALAB

★★☆☆☆

Edited 2 years ago

See..ps - Revision..!!! Fixed my brakes - in time stated and at price agreed to...They also drove me home / picked me up (I lived close by)... Dean - professional...Women Owned... ps: Revision..Brakes still same problem - apparently NOT fixed properly !! Took back - sad No problem ????

Nanc

★★★★★

2 years ago

This was the best place I ever found. They were always so honest and did such awesome work.. I have no idea where to go now after learning that until further notice they are closed 💔💔

Aaron Manuell-yerke

★☆☆☆☆

9 years ago

Had work done on a 95 deville, brake lines re ran, when redoing the abs controller, they unscrewed and damaged an oil line to the radiator which now leaks tons of oil, do not go here for your business. They are expensive and unprofessional.

Peter S.

★★★★★

7 years ago

Ive been going here for years. I send my family and friends here as well. Lived in lansing for 25 years and i wouldn't take my vechiled anywhere else. Dean is a top notch mechanic.

Terry Jones

★★★★☆

Edited 3 years ago

Service was great, guardian got an oil change and got out back on the road again thank you for being there.

Tamara Hachem

★★★★★

4 years ago

Really impressed with this place and will definitely return. Owner is just a solid professional with a fair price.

Dana Hart

★☆☆☆☆

4 years ago

Attempted to use this woman owned service, called in advance and was given a time. When I showed up they no longer could fit my car in. Very disappointing.

Joy Raymond

★★★★★

3 years ago

The alignment was satisfactory and finished in less than one hour. We are pleased with this service.