Randall Automotive

baillee.gracen

★★★★★

4 years ago

really great, honest company! brought my car in because i had been told the front brakes needed replacing ASAP. fully intended to have my brakes replaced and have the shop look at a few other things for me. they took the car all day, did a full inspection, and were really communicative with me over the phone to keep me in the loop. they even replaced one of the light bulbs & they didn't charge me anything at the end of the day because they said the brakes still had a season in them! i really appreciate their honesty and not just trying to charge me for jobs i didn't need done. definitely will be coming back, this place rocks.

Raquel McJames

★★★★★

3 years ago

Randall is the only place we trust with our vehicles that don't have to go to dealership for warranty work. They're always very honest and up front with us. Our son hit a curb and snow bank 2 years ago. His whole front end in the drivetrain was messed up. We took his vehicle there and they were up front with us that the repair would be more than the vehicle was worth. And they were also unsure that the vehicle would drive right. We have also taken my in laws car there and they fixed the issue for a good price. Great service with honesty and that's important.

Ryan Walt Moore

★★★★★

2 years ago

Randall's does a great job. They were recommended to me by Discount Mufflers and Brakes in South Lansing. I brought my vehicle in for AC repair, they fixed it within hours and let me know if I have any AC problems with the vehicle this season I can bring it back in and they will fix it free of charge. Thanks for the speedy and quality service.

Monika Tomaszewska

★★★★★

a year ago

Craig was very helpful in dedicating his time to give me his opinion on other shop's repair estimates. He was fair and honest. Very professional! Thanks again:)

Nezzie Nichols

★★★★★

2 years ago

The team here is exceptional—flexible, professional, and deeply knowledgeable. The repairs were made below the original estimate, quickly (much appreciated from a third-shifter), and thoroughly explained. Craig helped me to understand everything at issue, what was done to fix it, and everything to watch for moving forward. By far the best experience I've ever had with an auto shop.

Debbie Hutchison

★★★★★

Edited a year ago

Randall's has not only taken care of our daily drivers but our nice car, too. Super team, reasonable, helpful, and get us in and get it done this is the place to take your car for maintenance or repair.

Bridget Meyers

★★★★★

11 months ago

Extremely impressed with Randalls Automotive! Honest, thorough, highly experienced at a fair price. Great people and excellent work! Thank you so very much!!!

Alison McKinney

★★★★★

4 months ago

Thank you for taking care of my car at a good rate and fast! It’s much appreciated it.

Ben Collins

★★★★★

2 years ago

To sum up this place: excellent quality service (both customer and mechanical) by honest, hardworking people for more than reasonable prices! I go to this place for everything my Oldsmobile Alero needs! I know the barest minimum about cars and have gone to places in the past that took advantage of that, which had me always needing to call more experienced family members before getting my car serviced to verify I wasn't getting ripped off - I'm so happy to have found a repair shop that I don't need to do that with! The mechanics and technicians here are very knowledgeable and are also skilled at explaining to a numbskull like me what the car needs and why. My vehicle is old (2002) and wasn't maintained too well in the past (so it has more than a few issues) and I especially love that the folks here were able to lay out which repairs were safety issues that need immediate attention vs which ones can wait for a little while. Money's tight sometimes, so that honesty is very much appreciated. The repairs are top tier, but the prices they charge for them are more reasonable than anywhere else I checked. Usually lower prices are a red flag because 'you get what you pay for' and all that, but anything they've fixed on my car has stayed that way with no further issues suddenly springing up. These guys really know what they're doing, and they keep their services affordable. At one point one of my headlights went out, and when I went in to ask about replacing it, they just put a new one in at no charge because it was a 5-minute process and they had the bulb that was needed. I could write pages and pages of reasons and examples for why I love this place, but I think the above sums up the key points pretty well. I intend to go to Randall Automotive for service on any car I own now or in the future, and I recommend them to everyone I know in the area that needs vehicle maintenance!

Scott T.

★★★★★

Edited 11 months ago

I have been going to Randall Automotive for about 3 years now. I am always pleased with the service and knowledge of the owner and his employees. The owner is always super nice and takes time to explain things. They are NOT in the business of ripping you off and they charge a fair price for all work done. This is the best mechanic I have found in Lansing EDIT: I wanted to add I ended up going to Randall for about 6 years before I moved. They were great, and super knowledgeable. They have clear and honest communication. They are quick on repairs. They have good prices. Additionally, they helped my girlfriend and did not charge her for a simple repair. They did not try to rip her off. I would 100% recommend this place.

Laura Rakowski-Cole

★★★★★

a year ago

I visited for the first time today. I inquired about multiple things that might be needed for my vehicle and I was given clear prices that included labor and parts. I was able to decide what needed to be done based on this and after Craig (the owner) prioritized what he felt I could wait on. I truly appreciated the honesty and his non-pushy attitude. There was no pressure to pay for things that weren't an emergency. I will certainly patronize this business again. In addition, the receptionist was awesome!

Melanie

★★★★★

9 months ago

So thankful for Randall's!! They are super fair and keep you updated. My car was towed to the wrong shop at first and the quote they gave me was $100s more than Randall's. I'm so thankful to have been recommended this shop! (Also for all the anxious girlies I cannot rec this shop enough! They won't give you the run around and I feel very comfortable calling them w questions)

Gabriel Carcereri

★★★★★

11 months ago

Been bringing my vehicles to Randall for a few months now and each visit has been phenomenal, well above expectations. Craig is very knowledgeable in his trade and straightforward in letting you know what's going on. His prices are fair, especially when considering the quality of the work and the attention he puts into making sure your issues are resolved. Debbie is also great and communicates very well, she always figures out how to fit my visit into their very busy schedule. I would recommend this shop to anyone looking for honest and reliable service.

Erin Pratt

★★★★★

3 months ago

I will not bring my cars anywhere else in Lansing! They are super honest, priced very fairly and do high quality work! I will never stop recommending them to everyone!

Rina Risper

★★★★★

a year ago

I visited today and. i thought I would be spending money on missing bolts. The was a slight scratching noise. My 2002 truck has been around for so long it is like a family member. He put some silicone on it and did not charge me. The noise went away and I was able to believe that there are still honest people in the world.

Jerell Jessup

★☆☆☆☆

a month ago

Well first of all they want too much money for a diagnostic fee, Once I paid their fee they told me it would be about 700 dollars to get a throttle body installed onto my car, well guess what I was able to get a throttle body installed and a new gas pedal put in for 100 dollars. Y'all are the biggest rip offs in Lansing.

Lisette Foster

★★★★★

a month ago

Craig has been our go to mechanic for our family for many years. He is very honest and truly knowledgeable. We appreciate his solid recommendations and quality work. We are always very impressed by the way he can explain options to us in a way that makes sense.