Capital Ford Service Center

Barbie Hauber

★☆☆☆☆

Edited 2 years ago

It should not take 4 days to get a call back. The lack of communication is crazy from the scheduling. Allow me to explain. I knew what part I needed and what I needed done. I called it was a Saturday a girl named Brittany answered. I told her what I needed to schedule and she told me someone would have to call me back because "she did not know where to schedule that or if they did that" Flash forward, nobody ever called me back. Monday morning I called and spoke with parts the part that was going to be $237 in Virginia at the Ford Dealer was quoted at $315, just WOW so you know the dealerships are independently owned so they get to make up their own prices and Capital Ford takes pride in over charging and taking advantage. I was still willing to schedule an appointment but I scheduled it and told them I needed to talk to my service Advisor (whom I later found out was on vacation and not going to call me till Wed) by this time I have gotten my car fixed somewhere else because of the Chaos and lack of help, support, communication that has happened. Brian who did schedule me for a Tuesday appointment told me, he would get them a message and have them call me back, never mentioned they would not be back till Wed, which is odd because my appointment was scheduled for Tuesday. This gets even better. I never told them what was wrong with my car only I needed the windshield Cowl replaced. When the service writer finally called me he told me that would not fix my water leak. I asked him what water leak, and he said that is the message they left for him. So on so many levels they did not communicate or listen to me. I have found a mechanic that I trust to not take advantage and to that listened changed out what I asked and then called and checked to make sure that took care of the problem. My service Advisor at Capital is great, the support staff to try to schedule and takes the messages is incompetent and failing at getting the proper communication complete to serve both the customer and the servicing team. This is my second issue with Brittany as the first time I had work there she was told by my service writer that my car had an appointment but it would not be looked at till later and it was frustrating beyond belief. They do not believe in Customer Service or Satisfaction. Communication clear communication. I will also mention how inflated the parts are priced is crazy. I would call around to more than one place unless it is warranty work

Chad Corsi

★☆☆☆☆

10 months ago

Do yourself a favor and take your vehicle somewhere else to get it looked at. This place will definitely take advantage of you. Their pricing is astronomically high and they overcharge for hours they claim it will take to fix your vehicle and for parts. Do your research before you just accept what they say and pay them. They are thirsty for your money!

Jef free

★★☆☆☆

10 months ago

Came in for an oil change, tire rotation and Multi point inspection. I was told my tires were in great condition, but after the service, my car started veering right and shaking. Turns out the front tires (just rotated) were badly worn on the inner tread, even showing threads. My issue isn’t with the oil change itself, but with the fact that they claimed my tires were in great shape after inspection when they clearly weren’t. This kind of oversight could’ve led to a dangerous situation. Not safe to drive. Disappointed in the inspection quality.

Sean Turner

★★★★★

4 years ago

Driving a Ford F450 and was able to schedule an oil change and alignment. Had the same service rep named Dean from start to end. Not a lot of places can handle a truck that big but they got it done and had lots of room and conveniences in their waiting area. Thanks guys

Haitian E

★★★★★

3 years ago

Capital Ford Services was a refreshing experience. I had a small battery problem, and the amazing team got right to work and fixed the problem. Very professional and extremely knowledgeable. I highly recommend these guys.

Keosha Lewis

★☆☆☆☆

4 years ago

Worst experience ever from a dealership. I took my vehicle in on 1/26/22 for a recall on the racks for my explorer. I get a phone call from Will saying my vehicle has been hit while in their custody. Long story short, today is 3/6/22 my vehicle is still there and has not been repaired. I’ve been told so many conflicting stories. They say they can’t find a bumper, but I found 2 online and was told the companies wasn’t good to order from. I should just go get my vehicle and file an insurance claim against them and get my truck fixed elsewhere right?

Frank Zhang

★☆☆☆☆

2 years ago

On June, After found my 2022 F150 XLT bed camera on 3rd brake light no longer working properly ( blue screen or flickering lines). Scheduled appointment on July. and went there, took 1 or 2 hours and says cannot find issue. Showed the issue to them and then they said will order part and contact me when part arrived in store. Called on end of August, operator said Will Moyer( that was the advisor who says will contact me after order part) will contact me soon. Okay fast forward to today, it is 3 months. And still have not hear back from them. Called them again, operator said Will Moyer is busy with helping other customers. And he said did text me. Nope i did not see his text or calls. Requested to talk with supervisor, operator said supervisor is also busy with customer too. Okay. I’m start to regret to buy truck from Capital Ford for two reasons: 1) Separated service departments - truck had to go to different service department on Millbrook Rd for parts repairs. When it is oil change, it will be done on Capital Blvd. it is easily confused for me or someone else. 2) Customer service from service department on Millbrook Rd is NOT wonderful/better than Capital Blvd because they did not really care about customer’s concern like me in timely. I had to drive my truck without the bed camera for 3 months ! I also travel with towing RV occasionally. Not feel safe without seeing the bed camera on dashboard. *You can see the recorded video I attached for the bed camera issue. It is really bad.

Scott Crawford

★☆☆☆☆

6 months ago

The level of incompetence and apathy at Capital Ford Service Center is staggering. Frankly, they are an embarrassment to Ford Motor Company. If you want to be treated like a valued customer, I highly recommend Crossroads Ford of Apex.

Lauren Smith

★☆☆☆☆

a year ago

This is my second time trying capital ford’s service center. The first time I went in July of last year, I was charged $324 for a simple oil change and realignment. Last week, I scheduled a service for just an oil change and service on a recall. The representative I was scheduled with is named Edwin Castro. In the entire week since I booked, no one called me to verify my appointment and I didn’t realize the service center would be closed on the weekends. I even received reminder emails for my appointment today. I drove 20 minutes to the service center to see it was totally closed and no one was there. Why not call to offer me another appointment time or let me know the center will be closed?? Why even let people make appointments on the weekends?? Maybe it’s common knowledge that the center is closed on weekends, but I assumed it let me book because they were ONLY offering appointments. If it’s not a recall or covered under warranty, don’t come here. Don’t waste your time or your hard earned money.

Jerome Little

★☆☆☆☆

a year ago

TERRIBLE SERVICE!!!! I took my vehicle there to get a spark plug changed in July. During that service, they broke the spark plug in half and tried to say the cause of it was a coolant leak in my engine, WHICH WAS A LIE!!!! When I asked how they would fix it, they claimed they would have to changed the engine and the cost would’ve been around $10,000. I took my car to a mechanic and they managed to fix it and remove the broken spark plug whereas the Service Center tried to make it like I needed a whole new engine. Capital Ford Service Center wouldn’t take responsibility for their mistake and tried to put the blame on me. I took my car there at 9am and didn’t get a call back until 4pm, where the damage was already done.

Tên Họ

★★★★★

a year ago

I’m very happy to have found capital Ford. My car is a 2018 Raptor, and it had many fault codes. The rear taillight, tailgate, and tire sensor were damaged. Will Moyer assisted me and was very professional and polite. He patiently explained each issue in detail, including how long the repairs would take. He was very friendly and professional. I also want to thank the repair team behind Will Moyer—they are truly experts. I give them 10 stars and highly recommend this place!! My sleep has even improved now that my car is fixed.

David W.

★☆☆☆☆

3 months ago

This Christmas tree need to be taken out back and burned. Looks more like something for the 4th of July. It's in the service dept and is the ugliest thing I have ever seen.

Todd U

★★★★★

5 months ago

We had an issue where our (new) car needed new keys because my wife lost her purse on a flight. Thanks to their triton protect warranty, we got 2 new sets of keys and Ford even towed our car to the dealer for free. All around, they helped make the best of our awful situation. They’ve definitely earned future business from us.

Nichole Ewing

★★★★☆

5 months ago

They were very responsive and provided me a loaner while they fixed my car since it took more than one day. They kept me updated throughout the process.

Melina Mitchell

★☆☆☆☆

Edited 4 months ago

PLEASE READ** IF YOU HAVE A RECALL REPAIR DONE HERE and they don't offer you a loaner and you need a car to rent, THEY WON'T TELL YOU YOU HAVE TO RENT A FORD if you want reimbursement. I found this out after the fact. And they will not return phone calls or emails they do not give a damn about customer satisfaction. Take your car to another shop. Trust me.

Joshua Diaz

★☆☆☆☆

a month ago

Had a terrible experience bringing my car in for some warranty work. I brought my van in with a grinding noise coming from the front brakes which I knew was related to a caliper. I bought my vehicle with an extended warranty, so I was OK with paying $250 for a diagnostic fee because I knew it would be covered by the warranty claim. Will Moyer Was my Service advisor and he called me later that evening to tell me that my vehicle claim was not covered because the technician found aftermarket caliper and that my claim was denied by the warranty because of the fact it was aftermarket and not an OEM Ford part. I took my vehicle elsewhere and they found that the part was indeed an OEM brake caliper and NOT aftermarket, and that there was no bolts that were stripped as written on the original diagnostic form. The caliper had been replaced in the past, but it was replaced within OEM Ford part. Essentially, I was charged with $250 for an improper diagnostic in which they didn’t even care to remove the tires to verify the parts they simply took photos with the tires on which show nothing. I would highly recommend taking your car elsewhere so you’re not ripped off and get a proper diagnostic done.

Ashley Reid

★☆☆☆☆

2 months ago

Brought my truck in my for service. It needed a repair. They had me pay for a part in advance and said they would reach out to schedule follow up work. They never did. So ive gone in person twice and now (was told the part came in damaged, and was re-ordered. I was only told this when i showed up in person to inquire) and I am in the process of virtually asking for a refund of said part. I get AI responses to my messages saying the team will get back to me with necessary details. The "review" has taken almost 20 days. Mind you, i paid for the part a year ago. Im convinced this is standard practice in order to steal money and hope customers just forget about it