Carfix Auto Repair & Tires Raleigh

Liam Mack

★★★★★

3 weeks ago

I had a great experience with Car Fix! They diagnosed my issue for free and were able to order parts same day. Elliott ordered me an Uber, which I thought was really going the extra mile. I would recommend car takes to anyone with a complex issue!

Lucas B-Ship

★★★★★

a month ago

I called the shop on a Tuesday at 2:00PM to get some last minute work done before my inspection expired. By 5:30PM, I picked my truck up with a set of brand new tires, state inspection, and oil change (I do live very close by which may have helped the speed, but still). Elliot was fantastic and easy to work with, even offered me a ride home from the shop after I dropped it off. Very fair prices and solid work, no surprises. Will certainly be coming back for more work in the future.

Alex Carter

★★★★★

5 months ago

Great experience. Dropping off my car was quick and easy. When they had finished up their diagnostics, the service rep walked me through the full report and explained each item thoroughly, then made recommendations and helped me prioritize. They were knowledgeable and transparent about everything, which is all I could ask for. It doesn't hurt that they have a 5 year warranty on all their work. I had only been to the Garner location prior to this visit and it's good to see that they have consistently good service and knowledgeable reps across locations. I would recommend CarFix to anyone in heartbeat.

Hunter Marin

★★★★★

2 months ago

my name is Kimberly and my tire went flat while I was in the town of Franklinton, North Carolina. I was able to make it on 2% PSI to this garage where I was treated incredibly friendly promptly and received a plug and air, and the price was incredibly fair. The people working at this location were really nice and friendly and I felt safe. Thank you for saving the day.

Sarah Gordon

★★★★★

3 weeks ago

So convenient! Made an appointment that morning. Hooked me up with an uber shuttle to and from my apartment and then scheduled me for my next oil change (love because I forget about stuff like that). Quick and friendly. Shout out Elliot for taking care of me.

Sonny S

★★★★★

2 months ago

I had my Mercedes Benz GLK 350 4 -Mastic that would not start. I worked with Carfix (Raleigh) and with Richard H who was extremely helpful. Richard was on top of this service from the first call providing timely updates from the car being brought to the shop and running diagnostics and next action. My car had issue with the Anti- theft systems which had to be referred to the dealership. Richard provided all technical details on this known-issue reported by Mercedes TSB (bulletin). Kyle and Richard both assisted on getting my car to the dealership. I have never experienced this quality of service! IMO,they are a 5 start auto shop who take their job with full professionalism. I have found my shop for my future car maintenance service. Keep up with your excellent job!!!

Timothy McNeill

★★★★★

Edited a month ago

I had my car taken to Carfix yesterday and I have to say I was more than relieved, satisfied and impressed with Steven and the results of what is issue actually was with my car. The amount of care that Steven operates in put me a ease and I felt my car was in the absolute best hands. I would recommend Carfix and send everyone I know to go here if they have any issues with their car. I trust Steven's word and trust him with the care of my car!!! The fact that we're both C/O '97 Warriors is a bonus!!

Joe Gosselin

★☆☆☆☆

3 months ago

I took my Car in due to it overheating. They did a very thorough inspection and called me promptly to explain the issues with my vehicle and what it would take to get my vehicle operating properly - This was roughly $2000 worth of work then two days later they call me and informed me oh just kidding. It’s going to be an extra $800. I felt I had no choice but to get the additional repairs complete so I agreed. After picking my car up, I drove less than 10 miles and my car began leaking all of its coolant And overheating. The problem was way worse than it was prior to me, taking it to their shop. Well, the shop Paid for a tow truck and corrected the problem. They mentioned the issue was a bad clamp. I feel scammed that I spent $2800 to get my car repaired and they reused an old clamp that probably cost them less than $10. It all just seemed very shady and I wouldn’t recommend this place to anybody.

Hannah Herman

★★★★★

2 months ago

I had a light on in my car indicating something could be wrong with my battery. I called and they were able to look at my car within the hour. They called and explained what was wrong and asked me if I wanted to take action before charging me anything. I had them fix it after reviewing the problem with them, and they were able to complete it within a few hours. Also told me other things going on with my car but didn’t push me to buy extra service or purchase anything unnecessary. Super nice, transparent, helpful, and affordable. Thank you!!!!!

Aaron Radford

★★★★★

4 months ago

The folks at Carfix are the best. They’re honest, trustworthy and go out of their way to ensure you have a good experience and get the service you need. Their technicians are top notch (shout out Galen for fixing up my truck!) and their service advisors are patient, knowledgeable and quick to reply (@Kyle gave me more patience than I deserved!). 10/10 would recommend their shop for anything you may need.

neriyah harris

★★★★★

5 months ago

Carfix on West St ? 10/10 HIGHLY recommend. I go to them for literally everything. The are fast and efficient and have great communication with customers. I’ve NEVER had a bad experience with Carfix. Also, shout out to Kyle cause he’s the best. He kept me up to date with my car and even went over things with me regarding my car and broke everything down. I also love car fix because they don’t try and get over on you like most mechanic shops. Just a overall great shop with great people!

Michael Bridges

★★★★★

4 months ago

A great experience! I had to have my car towed from Fayetteville and dropped off at night. Kyle was very helpful in explaining the process and making sure we did not have any questions. He was prompt at calling in the morning to verify the issue with the car and creating an estimate. He and the technician were very thorough inspection of the car and went over recommended services, but not pushy. Galen, the tech did a great job with the repairs and was able to get the needed work done as well as a few additional requests, the same day. I will be going back.

Tamela HanksBurton

★★★★★

5 months ago

I had a great experience with this auto shop. It was suggested to me by my sister. Elliott provides excellent customer service and was very straightforward about my car. Even when an unforeseen situation came up, he was honest and fair about the issue, which I really appreciated. He took responsibility in a way that could have easily cost me more money otherwise. I was also able to bring my car back later when my schedule allowed, which was convenient. I definitely recommend this company to my family and friends! ~Tammy

Carlos Alvarado

★★★★★

4 months ago

Great Experince!! --Today I took my old 2007 Lexus to Carfix in west Raleigh for repairs. The experience was excellent; the entire team is very professional and they took great care of me, especially Mr. Richard (Rich) Hamilton, who was exceptional. They offer good service, including a very helpful inspection report with detailed recommendations. In my case, they really went above and beyond; I needed my car's fob key repaired, and Rich helped me with one of his locksmiths, and now I have a new operational fob key that works perfectly. I definitely recommend Carfix in west Raleigh; they are professional and very friendly.

Zachary Moser

★★★★★

2 weeks ago

Elliot was extremely communicative and this was the best service I’ve had with a car shop in a very long time. They took their time with the car and now it’s running better than ever! Highly recommend this place.

Nancy Moore

★☆☆☆☆

3 months ago

I had an issue with my battery and expected to get my car back by early afternoon that same day since I was called before 8:00 in the morning. I was told their process was to do a full maintenance review. I agreed to the review. My final bill was 3 times what I expected.($1500+). Again, I agreed to the repairs. I didn't want to spend that much money just before the holidays but I agreed to the recommendations. Why I rated low was because the next day I was contacted about a billing error in my final bill and I needed to pay $50 more. My card was used ard. to pay the wrong bill and someone else's card was used to pay my bill. I don't know how this could happen because I was at the shop when I used my cI will share that my car running good.

Roxanne Pfenning

★★★★★

2 months ago

Carfix is awesome! They are upfront about costs and very thorough and clear about what they need to get done and what they've done once the work is complete. If you don't have time to wait in the shop, they will help you figure out a ride to get you where you need to go! Thank you to the director of operation, Steven and to the mechanic that helped me today, Gallen! You guys are great <3