Mike

Had a great experience. I was updated on the cars progress and made aware of other issues that came up which weren’t initially identified. I was given the choice for other recommendations. Highly recommend
★★★★★ 19 hours ago

Fritz Clingroth

Never had an issue going here. They provide service quickly, always do a great job, and are great about communicating with you. Highly recommend.
★★★★★ 2 days ago

Caleb Clark

★★★★★ 4 days ago

Alba Buelvas

Excellent service and good attention I will definitely return there.
★★★★★ 5 days ago

Melissa Warner

★★★★★ a week ago

me

Fast, good work quality, and affordable. All I can say about that location.
★★★★★ 2 weeks ago

Darin Mock

Service with a smile! Nobody likes putting their car in the shop, but CarFix makes it better. They provide Uber rides to get you back home or to work until your baby is ready. They worked quickly and walked me through my options without unnecessary charges. I’m thinking about trading cars and they reminded me to bring any potential cars to them for a second opinion before I buy it.
★★★★★ 2 weeks ago

Katie Baleno

I am so glad I came across Carfix in downtown Raleigh. It’s hard to find a car repair shop you can trust, especially as a woman with little knowledge on cars (I’ve been burned by other shops in the past). But I am really pleased with my experience at Carfix for multiple reasons: 1) they are easy to work with and went above and beyond during the cold / rainy week I visited them - calling an uber for me to go home and come back once services were done. I’ve never had a repair shop offer this before, and it was very appreciated. 2) they prepared a detailed report of the inspection, including photos and descriptions of any issue. This allowed me to consult with my friends and family who know more than I do about vehicles to determine which services I needed right away - all without fear of being “ripped off” since they could back up their recommendations with proof. 3) I did not feel at any point as though they were trying to get me to spend money on unnecessary services. In fact, they explained to me that I had more flexibility than I thought I did on getting my back brakes replaced. This allowed me to make smart decisions for my safety while being cognizant of my budget. I definitely recommend this shop and am thankful to Ron and his team for the service this week.
★★★★★ 3 weeks ago

Regan Simmer

Very detail oriented service
★★★★★ 3 weeks ago

Nicholas Swier

Highly recommended. Great service and friendly staff. Very convenient if you are in downtown Raleigh. I will be taking our cars here for all inspections and service in the future.
★★★★★ a month ago

Chandra Nagaraj

Kit and team were great! Service was super fast and they took care of everything.
★★★★★ a month ago

Matt Lindley

Great communication. Very professional!
★★★★★ a month ago

Shelyn Williams

I have come on multiple occasions and glad I did! The mechanic work and customer service is both excellent
★★★★★ a month ago

Anthony Martin

I would like to say awesome job!... kit what a great guy really takes the time to answer any questions. Was always available when needed. Great communicated. Explain everything in great detail and most important honesty was key. Carfix I would like to say kit and Ron is the best. Thank you guys for everything... Merry Christmas and Happy new Year!
★★★★★ a month ago

Luis Oliva

From the get go, they seemed genuine and were even willing to offer me a ride back home since it’s the only vehicle I have, but now I’m left a little disheartened. The customer service was good, they called before proceeding with any repairs, and seemed trustworthy. However, my recent experience here has me questioning the Carfix name. I recently took my vehicle to Carfix and had over $8,000 of repairs done. First and foremost, when I saw the invoice my stomach dropped but hell it’s the only car I have so I proceeded. I probably should’ve done a second opinion somewhere. They have my car for 4 days and he calls me and says your car is ready for pick up everything is good to go! I arrive at Carfix, turn my vehicle on and the odometer is flashing. Of course it’s Friday evening and they don’t open until Monday. I call them today and tell them what’s going on… Steven asks if I can bring it in real quick to take a look as he thinks it might be a setting on the dashboard that needs to be fixed. I arrive at Carfix, and the guy at the desk consults with the master technician and says he doesn’t have time to check it out but he thinks it’s most likely a internal communication issue and that it’ll result in another repair needing to be done. It’s frustrating because why even release my vehicle, take my $8k and say I’m ready to go. So, I tell the guy that I’m sketched out because it wasn’t having this issue prior to all this work being done and he tells me it’s just bad timing and google says it isn’t going to affect drivability. He then ensures me that they’ll take a look when they have availability and can then give me an estimate… my mind is blown. Now, I’m expected to take my vehicle back to this place feeling uncomfortable but they’ve taken all my money so I have no choice…. I hope they’re able to honor their word and stand behind the service they offer.
★☆☆☆☆ a month ago

Paul Garverick

Convenient and quick. Friendly team helped review potential issues and quickly fixed what was necessary. When the wrong part was delivered and fix was delayed they provided Uber round trip to ease my wait.
★★★★★ a month ago

susan phelan

Excellent service. Everything my car needed was explained in detail and repaired expertly.
★★★★★ a month ago