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About Business
For professional Car Repair care in Fredericksburg, VA, Fredericksburg, look no further than Capitol Auto Service LLC. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.6/5 rating based on 36 pieces of feedback. They have become an integral part of the Fredericksburg, VA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Fredericksburg, Capitol Auto Service LLC is ready to assist with your next project or repair.
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Google Reviews
Millennial Towing
★★★★★ Capitol Auto Service was extremely honest and professional. I brought in my Ram 3500 thinking I needed repairs, and instead of trying to charge me for something, they let me know my truck was still under dealership warranty and recommended I take it there instead. That kind of integrity is hard to find. They could have easily done the work and billed me, but they chose to look out for me instead. I truly appreciate their honesty and will definitely be coming back for future service. Highly recommend!
Jennifer L. Steward
★☆☆☆☆ To whom it may concern. Last year, I brought my car in for specific issues and authorized over $1000 in repairs. The shop supposedly replaced the gasket (valve cover leak), the timing chain, and the tire sensors. I entrusted my vehicle and hard-earned money to this establishment, expecting professional and honest service. Months later, the initial problems resurfaced: the oil leak returned, an engine rattle reappeared, and the tire pressure warning light came back on. Concerned, I recently took my car to an independent second shop for an evaluation. I intentionally withheld all information about the previous repairs performed at Capital Auto to get an unbiased assessment. The list of necessary repairs I received from the second shop was alarming; it indicated that every single issue Capital Auto was paid to fix was not done. (The shop recommended gasket replacement, tire sensors, and a new timing chain.) It is a shame that one must worry about being deceived when seeking professional help. The evidence strongly suggests that Capital Auto either did not perform the agreed-upon work or performed it so negligently that it failed almost immediately. Life is hard, money is tight, and being defrauded of over a thousand dollars for services never rendered is unacceptable. I feel it is my duty to share my experience with others and warn potential customers about the integrity of this business.
Kietta Lockerman
★★★★★ Exceptional Service and Honesty — Highly Recommend! With such short notice and being new to the area, Capital Auto Service went above and beyond to assist my daughter as a new customer. From the moment we arrived, the team was professional, welcoming, and transparent. They provided us with a thorough diagnostic report and clearly explained all of our options. What stood out most was their integrity. They didn’t try to upsell or recommend unnecessary services. Instead, they focused only on what was truly needed at the moment, which helped us make informed and confident decisions. A special thank you to Lillian and Mr. William for their outstanding customer service. They were patient, kind, and knowledgeable, ensuring we understood everything from start to finish. I highly recommend Capital Auto Service to anyone looking for a trustworthy and customer-focused auto shop. We will definitely be returning for future service needs!
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